I know nothing about our new spa, but Kristen and John (sp?) have been super helpful my last two…read moretimes in. They don't oversell anything, they're very knowledgeable, and the prices are very competitive. Another spa store is actually closer to our house, but I'll make the drive out of my way every time. Keep up the stellar work!

Very helpful, no pressure and always pleasant! Pool tables, Spas, grill/smokers, grilling…read moreaccessories (rubs, wood chips, pellets, etc.) Thanks for all of your help Wally!

We have been customers of this store for 12 years. We have bought both a hot tub and a fireplace…read morefrom Matt. He has been a trusted advisor with all things related to those two investments, from the type, the chemicals, a pump repair and most recently the remote replacement for a fireplace he didn't sell us. Sure, I can order things on Amazon and he would be honest and tell me if I should, but he has never steered us wrong. The team has always treated us well and provided great customer service without pressure.

We bought a sauna from Spa Brokers several years ago. Don, the owner of the company, was most…read morehelpful and actually assembled and finished the sauna in our basement. They did an awesome job and we've been enjoying it regularly, almost weekly especially in the winter months. The sauna had performed flawlessly! Thank you, Don and your team! I've added extra lights and the Himalayan salt panel for an additional health benefit - see the picture below.

White glove treatment at reasonable prices. They took the time to test my water, discuss all my…read moreoptions and even let me know what I didn't need. Love these guys! Thanks, Spa Palace!

I would give 10 stars if I could! repaired my spa within 18 hours of my calling to make an…read moreappointment. Donald is the Master of the Spa Universe!

Jeremy hooked me up!…read more We bought our home and had no real clue if the spa was completely functional or in need of repair. Jeremy and Indigo Pools came out to certify the spa and provide instruction to a noob...He was on time and professional of course, but more than that he was very personable and engaging. You can count on Indigo Pools to get it right the first time and not overcharge you for something you really don't need. Jeremy and Indigo Pools are now our Spa Guy.....

Jeremy is awesome! He is well qualified and can fix any hot tub and not upsell you on anything…read more Highly recommend!!!

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

We purchased a swim spa from the Castle Rock store late last fall, 2025 and got it installed right…read moreafter Christmas, what a great present! Eddie was very attentive and came out a few times viewing the site and making recommendations as to preparing the site, which we followed. Eddie even had contractors to recommend which made it easy. Joe handled the installation which was a big deal with the crane lift over our house and a tight fit for the pool but it all went without a hitch. The store has been quick to respond to any of our questions or concerns. We did have one small needed repair and Joe spent an entire Saturday evening running around and getting it taken care of before a snow storm came in. Can't say enough good about them all, we have been very pleased and highly recommend them!

We think this store is wonderful. All the products we looked at were very well made. We had an…read moreexcellent experience with both Stacy and Eddy! Stacy took her time and asked me questions on what we were looking for and the price range we wanted to stay within. She really found the perfect product for us, right down to the color and price range. We are really happy with the warranty that comes with our purchase, and we feel comfortable that this company will take care of us if and when we ever need them. Thank you for making a positive purchasing experience!!

Aqua Pro Technology has serviced our hot tub needs for…read moreyears. We've never had any issues. Our technician, Barrett is always prompt, knowledgeable and polite. Reasonable prices, would definitely recommend!

Positive: Professionalism, Quality, Responsiveness, Value I…read morewas quite surprised when I read the two negative reviews below. We've utilized Aqua Pro - Gary Lucas for over 20 years. We're in our 70's & Gary's approaching our senior citizen status. His service & professionalism are excellent. The hydrogen peroxide approach to maintaining our hot tub is simple, hassle-free, convenient & effective. It's the only way to go. We have introduced many family & friends to Gary & they are all extremely pleased with the quality of his service & easy chemical approach to maintaining their hot tubs.

I'm an outdoor living designer that services two locations with in person services but sometimes we…read morework remotely. Often times our remote projects are in the western United States where homeowners already understand the value a designer brings. The biggest downfall of designing remotely is not having a contractor to refer to our remote design clients because as I'm sure you can imagine, things don't usually go to plan and corners get cut. That changes for us when we met Joe. High end custom outdoor living construction is expensive, it takes a while and it's stressful but if the communication between all parties is on point, the project is a breeze. We're happy to have aligned ourselves with Aspenwood. Our other projects in the area have been train wrecks due to contractors promising things they cannot deliver, overbooking themselves and most importantly horrible communication. This company has knocked it out of the park for 3/3 of our area projects and we're looking forward to the next one.

REFUSED TO RETURN $2,000 DEPOSIT AFTER DELAYING START FOR OVER 3 MONTHS. They took our $2,000…read moredeposit in April of 2024. Told us the job would be done in June, then July, then August. We cancelled the job in the last few days of August 2024 when they still hadn't planned a start date with us. They refused to return our deposit - stating they had already purchased materials, which was strange, considering we hadn't even chosen our materials yet. AVOID. So, literally - we got NOTHING for $2,000.