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    T-Mobile

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    3 years ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    (1 review)

    T-Mobile took over $1,100 for absolutely nothing In 2019 I…read moredecided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

    From the owner: Visit the T-Mobile store in Plainfield and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2377 E Main St Ste 100 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

    T-Mobile

    T-Mobile

    (3 reviews)

    This store was completely renovated last year and no longer does on site phone repairs in this…read morestore. It is still a corporate store but scaled back from what it used to be. I find there is less inventory on display and definitely less accessories available. I think the main purpose of this store is strictly limited to selling new phones or upgrading to new phones. I came in today for account help and of course they said, "We don't do that here, you have to call someone." That has happened several times before so I was sort of expecting it. There is hardly any customers now since the store's function has been curtailed. At least you get to talk to an employee right away because there is no waiting list like at that other cell phone company. You know who I'm talking about.

    I hate Sprint who I have been with since 2002, (I know! Why didn't I switch carriers LONG AGO!?!)…read morebeing I had not been successful in my attempts with contacting customer service. (Between their high accents and roosters squawking in the background...yes, Roosters. I asked). This brought me to the store which is now T-mobile. I have to say, The transformation is quite spectacular from the layout of the store, the music, the speedy service and quality of service received from the reps. My "Mobile Expert", Lance, assisted me with my bill, answered all of my questions thoroughly, was knowledgeable, friendly and greeted me with a smile (even through the mask I could see he was smiling). I am actually impressed with the transformation and recommend Lance at the US 31 S store if you're looking for phenomenal service and expertise!! (All without the Roosters!! :-) Thanks Lance for taking a terrible experience and turning it into a great one! :-)

    T-Mobile - mobilephones - Updated May 2026

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