Basic store... nothing spectacular... the assistant was extremely knowledgeable and a great help…read moreand I would work with her again if i came back. I enjoyed my experience there.

They lied never going there again. Got one price and when the bill came is much more than what they…read morepromised.

I was promised service for $30 & $35 for home and 5g service yet was charged over $170. Beware…read moreT-mobile they will rip you off. They continue to send me bills even though I don't use their service.

I have iPhone 16 with privacy screen protector which have unlimited replacements. I had 3…read morereplacements within 1 month but process has been easy without any hassles. There can be some traffic but my issue is resolved quickly once i see an associate.

T-Mobile took over $1,100 for absolutely nothing In 2019 I…read moredecided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

From the owner: Visit the T-Mobile store in Plainfield and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2377 E Main St Ste 100 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This store was completely renovated last year and no longer does on site phone repairs in this…read morestore. It is still a corporate store but scaled back from what it used to be. I find there is less inventory on display and definitely less accessories available. I think the main purpose of this store is strictly limited to selling new phones or upgrading to new phones. I came in today for account help and of course they said, "We don't do that here, you have to call someone." That has happened several times before so I was sort of expecting it. There is hardly any customers now since the store's function has been curtailed. At least you get to talk to an employee right away because there is no waiting list like at that other cell phone company. You know who I'm talking about.

I hate Sprint who I have been with since 2002, (I know! Why didn't I switch carriers LONG AGO!?!)…read morebeing I had not been successful in my attempts with contacting customer service. (Between their high accents and roosters squawking in the background...yes, Roosters. I asked). This brought me to the store which is now T-mobile. I have to say, The transformation is quite spectacular from the layout of the store, the music, the speedy service and quality of service received from the reps. My "Mobile Expert", Lance, assisted me with my bill, answered all of my questions thoroughly, was knowledgeable, friendly and greeted me with a smile (even through the mask I could see he was smiling). I am actually impressed with the transformation and recommend Lance at the US 31 S store if you're looking for phenomenal service and expertise!! (All without the Roosters!! :-) Thanks Lance for taking a terrible experience and turning it into a great one! :-)

Very satisfied with the assistance I received with my new phone purchase. The gentleman carefully…read morelistened to my needs and recommended phones accordingly. I was even advised on a newer and more reasonably priced plan, taking advantage of some discounts available to me. He was also able to apply a discount to my phone purchase. He carefully applied my screen protector and the case I had picked out. He was also able to transfer everything from my old phone to the new one. Didn't rush me at all, which is great because I am older and somewhat tech challenged. Assured me to check everything and let him know when I was satisfied with the data transfer before wiping my old phone of all it's data. Thank you for that.

From the owner: Visit the T-Mobile store in Indianapolis and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3638 South East St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a…read morehigh bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous.

J would give this store's customer service a zero if it were an option. They will sell you a n…read moreoverpriced piece of junk that doesn't work & then not make right by it, while leaving you waiting for hours to speak to a manager.

I think they are based in Texas now. Doesn't matter. My sister suggested it and so I ordered a SIM…read moreto use with my own phone. It did take several hours partly because of my old phone company. But I hung in there and eventually, my phone was switched over. Calls sound fine. It's on T-Mobile and they have a tower close by. If you're going to try it: Write down the IME number of your current phone. Contact your current phone company and write down ac account number and transfer pin. Call Assurance BEFORE putting their sim card in your phone. Good luck! Free is pretty good.

The customer service number people have been nice, but I feel like they are playing games with me…read more I've been going through loops and had runarounds just trying to apply online. The online process wouldn't let me complete the application form and had to call multiple times just to resolve it. I've finally gotten to where its being shipped and that's been hectic all I get are emails telling me my order is delayed and they are preparing my order. This process has been going on for a month now.

Best service from Madeline she was very helpful and friendly. Transaction was so smooth and easy…read more She was very patient and took care with amazing customer service

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Indianapolis store today.