T-Mobile Experience Store

1.0 (1 review)

Mobile Phones

Closed • 10:00 am - 8:00 pm

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T-Mobile Experience Store - Mobile Phones Near Me - Plainfield, Indiana

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Ben P.

2 years ago

T-Mobile took over $1,100 for absolutely nothing In 2019 I decided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them. read more

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More info about T-Mobile Experience Store

2377 E Main St
Ste 100
Plainfield, IN 46168
Directions
(317) 838-8248
Call Now
Visit Website
https://www.t-mobile.com

Hours

What time does T-Mobile Experience Store open?

T-Mobile Experience Store opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Experience Store opens at 11:00 AM on Sunday.

What time does T-Mobile Experience Store close?

T-Mobile Experience Store closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Experience Store closes at 6:00 PM on Sunday.

Mon-Sat 10:00 AM - 8:00 PMSun 11:00 AM - 6:00 PM

Payment methods

Does T-Mobile Experience Store take credit cards?

Yes, T-Mobile Experience Store takes credit cards.

Outdoor Amenities

Does T-Mobile Experience Store have parking?

Yes, T-Mobile Experience Store has parking options.

Other Amenities

Is T-Mobile Experience Store wheelchair accessible?

Yes, T-Mobile Experience Store is wheelchair accessible.

From the Business

Specialties

Visit the T-Mobile store in Plainfield and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2377 E Main St Ste 100 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Explore benefits

Verizon

1.9(20 reviews)

0.6 mi

•$$$$

I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a…read morehigh bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous.

J would give this store's customer service a zero if it were an option. They will sell you a n…read moreoverpriced piece of junk that doesn't work & then not make right by it, while leaving you waiting for hours to speak to a manager.

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Straight Talk

1.1(272 reviews)

2.3 mi

The actual phone service is fine, I had the family plan and every month when I went to renew I…read morewould have to call in 3 times in order to speak to a person, the. I would have to sign up all over again and wait 20 minutes for the to put in the discounts etc. If I could have just been charged the 99/month every month and make the payment easy everything would have been fine. Now I'm looking for a new carrier because it's just so frustrating.

Had amazing help today! I believe her name was Kathrine I had to cancel my service to get a new…read morephone but I hate I had to she was very kind. I always have loved straight talk I have been using it since 2020!

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Yana Borisovna Lehto (AMERICAN)

IEMI (esim) compatible

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Yana Borisovna Lehto (AMERICAN)

LY Wireless

2.3(3 reviews)

0.1 mi

Poor customer service. If you have the time, I highly recommend checking out other places and…read morecomparing prices. I definitely felt scammed but was spoken to as if I had been given a deal--when that was clearly not the case. Communication was also terrible; they made additional repairs without calling for approval and then charged me for it. Another issue I noticed is that they use generic parts, which has significantly lowered the quality of the iPhone camera.

Great service overall. Best phone repair in town. Got my phone screen repaired for a very…read morereasonable price.

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IPhone XR like new

The iShop

4.3(30 reviews)

3.4 mi

•$$

Super fast and friendly service! They fixed my phone screen perfectly and made the whole process so…read moreeasy. Highly recommend!

Best Buy, AT&T and others could not resuscitate my iPhone…read morestuck in an apple logo start up loop- but Dustin came to the rescue and had my phone up and running in about 5 minutes. Priceless data and photos were salvaged for $25. Thank you ishop - you are 3 for 3 on device repairs for us !

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Owner at the old location doing iPad repairs for a school

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Owners Daughter helping with inventory

AT&T Store

1.0(5 reviews)

0.6 mi

I ordered a phone and it was supposed to be shipped by UPS and guaranteed to be here in 2 days…read more.. It is STILL at the AT&T store and now my child's Christmas is a freakin bust... How hard is it to put a box in the hands of the UPS man... At&T is amazing but I would NEVER do business with this store... EVER... So glad I live in NC where they know how to conduct PROPER BUSINESS...

This Plainfield INDIANA AT&T store needs to close. They let a new employee do the screen replaced 2…read moretimes he couldn't do it. They act Children in this store. They want to push you in to another sale-this time at was tv. If you want good service then go else where. Please heads up they stink

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