I'd like to give a special shout out to both China and Emmanuel for helping me with some fairly…read morecomplicated issues, being patient and managing to take care of other customers in a timely fashion, they're both very professional, patient, and knowledgeable. Note that this store seems to stay fairly busy.

AMAZING! China helped me and my sister out and she explained everything with care she was patient…read moreand really understanding , she made me feel like I was not dumb or bad for questioning my thoughts I went to knightdale prior and they had no clue how to help they told me they no longer could do what I needed no type of empathy to help us but CHINA PHEW CHILE she was like a sister .

I came to this particular location because they had good reviews & I was short on time. I was able…read moreto find parking out front in the shared parking lot. I was greeted & helped as soon as I entered the store. Both of the employees were helpful during my visit. I got a new phone up & running with the data from my old phone transferred in a timely manner. My only issue is that they didn't have the phone color that I wanted in stock but he did offer to order it for me. The business also sales phone cases, chargers, etc at this location.

Arrived at store at 1:34. One staff person, Sergio. Was there for two hours and watched as Sergio…read moresaid he would help a woman and her son, and then a quick trade-in. He said go get a bagel and then return. When we returned he was still with woman/son and this continued until we finally left. In between he took five other people ahead of us. 24/7 customer support to unfreeze phone and they were not open. Not notified it takes 24 hrs to remove block from stolen phone.

Came in after breaking my wife phone atlas got us together quick for fair price would return and…read morerecommend for future repairs

Been here a few times now to get Watch, car fobs, and Apple Air Tag batteries replaced. The staff…read moreis so nice and helpful. They also will recycle old batteries. This is a GREAT business and store.

Came in to buy a new battery for my UPS. Service was friendly. Was assured by Michael that the…read morebattery sold to me was fully charged, and that all their batteries are sold fully charged. He did not check the charge on the battery before giving it to me. I get the battery home and install it into my UPS and the unit shows no charge in the battery. I call the store and speak with Megan. I tell her I am going to charge the battery and she says the UPS itself may be faulty. I agree. I charge the battery for 16 hours overnight with little hope. I turn it on, and lo and behold the UPS is showing a full battery charge. When I call to tell them they sold me an uncharged battery Megan tells me that this was "impossible" because all their batteries are sold fully charged. She speaks with Chris the manager, and comes back again with the same lame excuse "We only sell fully charged batteries." Well, pretty obvious that was not my experience. The arrogance is unreal. I am not offered a discount for my inconvenience, or at the very least, a longer warranty (they offer 1 year with battery purchases). Not even an apology. I doubt they care, but I will not return to this store.

Visited store on the morning of March 20. Employee was not helpful in AT&T situation despite mobile…read moredevice was purchased at the same location. Didn't want to help but instead have me call AT&T customer service. If I had known this then why have a store?

Dani was such a great help, I went in there with an issue that I thought it was going to take…read moreforever to fix, and he managed to fix it within a few minutes, he was always explaining the process and making sure that I understood everything.

Where do I begin. Bob is the bomb. We needed new phones my husband and I. Of course we waited…read moretill last min. So we went a few hours before a trip to Disney and Bob was so amazing. He was patient, precise and did more than any other person has when I have bought a phone. He's a terrific person and you are making mistake if you don't go see him. He knows his stuff! Went above and beyond.

Caden was super helpful. Gave me his number in case I needed any additional help. Got a new iPhone…read more11 for my wife. Was in and out in about 30 minutes which is awesome. Will definitely come back in the future to this Verizon store.

Austin was very helpful in helping me sell my laptop. Would recommend! Good value and friendly…read moreservice.

Great cu focused service and great deals all the time. I couldn't believe how well we were treated…read moreand will continue to do business with Paymore!

Kiana was wonderful; I was having a few problems with AT&T just about refusing to let my phone go…read moreso I could switch over to US Cellular. We probably sat there for 1.5 hrs+ going round and round with AT&T and not only was she being super patient but was a lot of fun to talk to, too. Never tried to sell us anything we didn't need, they were super helpful, and we had a good experience at this location!

Absolutely do not do business with these people. They are predatory in their approach to selling…read moretheir products and completely inflexible in dealing with customer issues. Save yourself the trouble and find ANY other cellular provider. The only reason they get even one star is because I can't give them a 0.2 star. Not to mention I literally overheard two of their sales associates discussing some folks who came in to get a product. This is a direct quote "What's their problem?" The reply? "They're old!" Just in case you might wonder how they view clients.