Very slow customer service. Two employees in back not coming out to help knowing 8 people are in…read moreline. Two others out here trying to help spectrum customers but then one decided to go to lunch. This left one gentleman out here helping a customer he's been helping for the last 10 minutes while some of us stand and continue to wait and others decide to leave frustrated. Very slow process they have in place. Similar to the slow internet that I experience with this company.

Waited an hour to be seen, to then be told that I have to pay only with a card because they…read more"counted down the drawer already." If they did their jobs in the first place we would be in this situation and you wouldn't be loosing a sale today. Do better spectrum!

Well, I see the other reviews and I have to say our experience was superb. It was great. We had…read moresuper support we knew ever step of the new phone set up that was happening and we felt confident it would be great and it was! Thank you Gus's for making this so easy!

This is pretty much a typical AT&T store. They have all kinds of Apple and Samsung accessories…read more We stopped in to attain an International Sim card so we can connect outside the US. After a 20 minute wait a service rep helped us. We were informed that we needed to call service (#611) and they could set that up that for us.

A COMPLETE SCAMMER! I'm not the type to leave a review like this but other consumers need to be…read moreaware of my experience. I SEVERELY REGRET DOING BUSINESS WITH THIS "COMPANY." I hired Trojan Tech 2U for a phone repair and they scammed me. Trojan Cellular and Trojan Tech 2U are affiliated with one another, both of which are dishonest and should be avoided. I received messages from the same phone number claiming at times to be two different people. First it was "Brooke" in "Front Office Scheduling," then it was Jason, the guy who actually showed up to do the repair. I paid for a screen and battery replacement for my iPhone 11 Pro, which I thought was done correctly until I realized my Face ID stopped working. I let him know of the issue so he came back and "reseated" my existing Face ID assembly the next day but it stopped working again within an hour. I also reported my battery health and functionality didn't improve after he supposedly replaced it so I believe he lied to me about replacing my battery. I have no way of confirming this myself and he denied lying about it. I was told I would have to pay $100 for a new Face ID assembly and the labor for it to be installed but I refused and claimed he caused the issue when he had my phone open and worked on it (obviously) so the repair should be covered by his 90 day warranty. After several weeks of back and forth, he finally claimed he would fix this issue under warranty and free of charge but when I attempted to schedule this service, he ghosted me. I tried following up multiple times and was ignored. I ended up spending about $300 for a decent screen replacement, but my battery health remains the same and now my Face ID doesn't work. I should've continued using my phone with the cracked screen and saved my money. Don't make the same mistake I did by allowing this dishonest man to work on your device. He will take advantage of you, especially if you aren't very knowledgeable in tech. I have record of all my interactions and will be pursuing a case in small claims court.

Horrendous. Was told I'd receive an OEM screen replacement for my Galxy S23 Ultra, was instead…read moregiven an aftermarket screen with no fingerprint sensor and still charged more than what an OEM screen is worth. Dude also stole my S Pen. Steer clear.

I went in to upgrade my phone and also asked about a 55+ discount that is being offered by ATT and…read moreTMobile. The gal said she could get me a new phone but my bill would go up. I told her I was a 25+ year customer and was surprised she wasn't more willing to accommodate me and her exact words were "I can't jut pull a plan out of my ass." Unacceptable.

The way you were no help to my 94 yr old grandmother is awful she is 94 she lost her 75 yr old son…read morewho and u couldn't even let her pay the bill u all should be ashamed... further more I bring her to this store to get here on a Thursday and the store is closed till 5 pm and it is not even 4 pm I would understand a lunch or 15 minute break but over 2 hours and no reasoning at all dissatisfied with the entire process I would not even give up a star if I didn't want to post this review

I had an account level problem that involved Verizon and another carrier. Jason took the time to…read morehelp me resolve it on his side above and beyond anything I could have expected. I really appreciate the time he took to help me out and all of the extra effort and steps he took to make sure I was taken care of. Thank you so much!

I had to drop down one star from my previous review. I recieved a notification from customer…read moreservice to call and further discuss the issues that I was having. After multiple messages they chose not to return any of my calls. Obviously it was just "lip service " to attempt to placate an unhappy customer. NOT COOL. I don't like being treated in such a dismissive manner.