He came and picked up my laptop and reassured me that all will be well and I definitely appreciate…read morethat. Thank you so much definitely value your work

A COMPLETE SCAMMER! I'm not the type to leave a review like this but other consumers need to be…read moreaware of my experience. I SEVERELY REGRET DOING BUSINESS WITH THIS "COMPANY." I quote the word company because I believe this is a one man operation cleverly posing as a reputable company. I received messages from the same phone number claiming at times to be two different people. First it was "Brooke" in "Front Office Scheduling," then it was Jason, the guy who actually showed up to do the repair. I paid for a screen and battery replacement for my iPhone 11 Pro, which I thought was done correctly until I realized my Face ID stopped working. I let him know of the issue so he came back and "reseated" my existing Face ID assembly the next day but it stopped working again within an hour. I also reported my battery health and functionality didn't improve after he supposedly replaced it so I believe he lied to me about replacing my battery. I have no way of confirming this myself and he denied lying about it. I was told I would have to pay $100 for a new Face ID assembly and the labor for it to be installed but I refused and claimed he caused the issue when he had my phone open and worked on it (obviously) so the repair should be covered by his 90 day warranty. After several weeks of back and forth, he finally claimed he would fix this issue under warranty and free of charge but when I attempted to schedule this service, he ghosted me. I tried following up multiple times and was ignored. I ended up spending about $300 for a decent screen replacement, but my battery health remains the same and now my Face ID doesn't work. I should've continued using my phone with the cracked screen and saved my money. Don't make the same mistake I did by allowing this dishonest man to work on your device. He will take advantage of you, especially if you aren't very knowledgeable in tech. I have record of all my interactions and will be pursuing a case in small claims court.

Well, I see the other reviews and I have to say our experience was superb. It was great. We had…read moresuper support we knew ever step of the new phone set up that was happening and we felt confident it would be great and it was! Thank you Gus's for making this so easy!

This is pretty much a typical AT&T store. They have all kinds of Apple and Samsung accessories…read more We stopped in to attain an International Sim card so we can connect outside the US. After a 20 minute wait a service rep helped us. We were informed that we needed to call service (#611) and they could set that up that for us.

DO NOT GO HERE! They are liars and frauds! I brought my galaxy s10+ here to have the screen…read morereplaced after I dropped it and broke the internal LCD. I let them know from the get go that i was on a time constraint as I had to head back to Tennessee the next day - they assured me it would be done by a certain time, however I received a call an hour later that the didn't have the part and that they would overnight it. They swore it would be done by the time i needed to leave, however they still were significantly delayed in getting my phone done. When I picked it up, they forgot to replace my SIM card and micro SD card. Thankfully, I caught it before I left. Unfortunately for me, I was several hours away when I realized my phone had no sound, volume buttons that didn't work, and it couldn't be charged because of a temperature warning. Because of this, I couldn't even make phone calls. I took it to a shop in Tennessee who stated that they forgot to reinstall a major component to my phone and that it was not a piece that could be purchased outside of buying a whole new phone. The Tennessee shop also informed me that they had screwed the screws directly into the motherboard and that it could have caused catastrophic damage to my phone - his words: "no professional would have made this mistake." When I was in contact with Trojan Wireless, they said that they would overnight the part to me so I could have a phone that actually worked. That was on Thursday night - they ended up not sending out the part until Saturday night and as of now, Wednesday morning, I still have not received it. They have ignored all my attempts at communication with them since this weekend. If you want to have your phone fixed by a professional who isn't going to scam you and do a shoddy job, this is not the place to go!!!

From the owner: Our business specializes in phone repairs of all kinds all makes and models. Here at Tojan Wireless…read morewe do our best at making the customer happy. We also specialize in device unlocking such as network unlocks, google and FRP unlocks and all other specialty services most dealers don't offer. Our techs and sales associates have 15 plus years of experience helping customers in this always evolving industry. Stop on out and check us out sometime, I assure you that we will not disappoint you. Thanks

The way you were no help to my 94 yr old grandmother is awful she is 94 she lost her 75 yr old son…read morewho and u couldn't even let her pay the bill u all should be ashamed... further more I bring her to this store to get here on a Thursday and the store is closed till 5 pm and it is not even 4 pm I would understand a lunch or 15 minute break but over 2 hours and no reasoning at all dissatisfied with the entire process I would not even give up a star if I didn't want to post this review

friendly representatives with a low pressure sales approach! Got everything I needed and didnt have…read moreto jack my bill up

Rob was very helpful and knowledgeable. The other employee in the store seemed that way as well…read more I highly recommend this store.

They do not explain their policies before purchase. When trying to return their products 2 days…read moreafter purchasing. They not only did not return my original payment but actually charged me to take their products back. I would highly recommend never doing business with these people. I ONLY WISH I COULD LEAVE A RATING LOWER THAN A ONE!!!

says that he fix PlayStations but sends it to other people and they fix it for him but they don't…read moreeven fix it they just brake the console even more. 0/10 would not recommend

I DO NOT recommend this place. I got my screen fixed, it stopped working a few days later. I went…read moreback, they said I had to take it to their "warranty location". I arrived at said "warranty location" and they said they have no affiliation with this place. Clearly a scam, stay away from this place

I had an account level problem that involved Verizon and another carrier. Jason took the time to…read morehelp me resolve it on his side above and beyond anything I could have expected. I really appreciate the time he took to help me out and all of the extra effort and steps he took to make sure I was taken care of. Thank you so much!

I had to drop down one star from my previous review. I recieved a notification from customer…read moreservice to call and further discuss the issues that I was having. After multiple messages they chose not to return any of my calls. Obviously it was just "lip service " to attempt to placate an unhappy customer. NOT COOL. I don't like being treated in such a dismissive manner.