Bad customer service. The person in charge was not listening to his customer. He had his own agenda…read moreand was pushing his views on me. Being older, I did not want to switch phone types. I wanted a Motorola. That's the one I have now. Just wanted a new model. The salesman working with us understood what I wanted. He was doing great. But his associate was pushing me to a google phone. When told I knew what I wanted, he said that it was the worst phone ever and he wouldn't sell it to his worst enemy. I got up and was leaving as he was loudly telling his associate "That's okay. We weren't going to make any money off of them anyway. We were actually going to lose money". Well they lost me and my spouse as customers.

Omg I can't believe how the manner treating us today.told my Motorola was junk and wouldn't give it…read moreto my worst enemy big push for a Google phone. It was so bad that we walk out and we were told that they were not going to make anything on us .. Just not the way seniors should be treated.

Fast and friendly service. Offer great promotions. And have a great variety to choose from!read more

Went in here to see about upgrading my phone since AT&T was going to give me $800 for the phone I…read morehad. They told me I had dead pixels on my screen. Looked up a you tube video to see how to check that by putting it in diagnostic mode after I left. I couldn't see any areas with dead pixels, nor could any of my family. When I got back to my state, I went to an actual AT&T owned store and what do you know, I traded it in with no issues and they salesman didn't say anything about my phone having dead pixels. I don't know if they just don't know what they're looking at, don't want to to the work or just want to make more money on the sale. Whatever it is, the guy at my local store had no problem doing a trade in.

I don't usually write reviews, but my experience at Sell It Here really stood out and deserves it…read more I came in needing immediate help with an electronics issue that I honestly didn't have time or resources to sort out elsewhere. Preston and Casey were the ones working, and they didn't hesitate to step in and help me get everything figured out quickly. What impressed me most was how straightforward and efficient they were--no confusion, no pressure, just real problem-solving from people who clearly know their business. They took care of the situation on the spot and got me back on track the same day. In a stressful moment, that kind of responsiveness makes a huge difference. They treated me respectfully throughout the entire interaction and made something that could have been a headache into a smooth fix. It's rare to find a place where people are both competent and genuinely willing to help without overcomplicating things. Preston and Casey definitely represent that well. If you need quick, honest help and don't want to waste time dealing with runaround, this is a solid place to go.

My husband had a brand new iPhone and the screen needed replaced. They replaced on 5/19 it very…read morequickly... for $450 (not including tax.) He didn't know until after the fact that it was an aftermarket screen and not an actual Apple screen. But he put a really solid case on it to prevent any damage and thought nothing of it until 8/23 when he took his phone out of his pocket and saw his screen had gone white inexplicably. No drops, no falls, nothing. Despite my objections, he took it back to this business. He was told it's 10 days over the 90 day warranty so they're going to charge him for another screen replacement, but THIS TIME it will be an actual Apple product, and the employee would knock $50 off for him being so understanding or whatever. Great. Wonderful. Perhaps it's malfunctioning because the screen was aftermarket when it wasn't supposed to be? The employee called their boss who insisted this damage only happens with impact. Couldn't be a problem with previous installation of a trash item that isn't supposed to be on that phone to begin with, of course not. So we'll be out roughly $900 at this point. Should have just taken it to the actual Apple store instead. At least we'd know they're reputable. My husband came home to get the credit card, leaving his phone with the employee. When he got back to the business, the employee was visibly upset and very apologetic. When they were replacing the screen, some kind of crucial wire or piece (I don't remember the exact details) was cut, and they wouldn't have a replacement until Monday afternoon. Husband asked how this is going to affect the price, employee said they might be able to knock another $20 off, but their boss would be upset since there was already one discount in the works. My husband is a patient man, calm to a fault. He accepted this turn of events because really what other choice does he have? I, on the other hand, am absolutely raging. I was already skeptical about this business to begin with, and they're just proving how utterly incompetent and greedy they are. A while later, my husband got a call from the same employee saying someone at another store in Steubenville has this replacement part, and they would run it to Bridgeport when their store closed at 1800. Said my husband would be able to pick his phone up at 1845. Total charge today was $480 including tax, as they did knock that originally discussed $50 off. In summary, save yourself some money and a headache. Do not take your electronics here. They'll botch the job and just cause further damage and inconvenience.

My iPhone 6S (which I realize is virtually an antique) died. Best Buy couldn't do anything to power…read moreit up again, and told me I would lose all my Notes, texts, passwords, and many photos. They couldn't try replacing the battery so they recommended Frizzi's. I was so worried I would lose all of that stuff, but Frizzi's came through!! I'm so grateful! Also, since they could tell I was desperate, they could've charged me $500 and I probably would've paid it lol, but it was very reasonable. Definitely recommend!!

not impressed with customer communication. Someone leaves a text message on a landline number that…read moredoesn't have text capability. I call a week later to be told it was ready to be picked up the next day after I dropped it off. Not happy. Also not happy with my Screensaver being replaced with a Frizzi add. Ruth Homan

This review is not on a particular store but Verizon FIOS in general. I went an entire month…read morewithout service for a bill that I had paid. Got the runaround every time I called or chatted. I got promises of repairs to get my issues resolved. Because I still didn't have service I, after many many conversations, was promised a refund for that month. As time went on I still had no service so I cancelled my account. Now Verizon has recanted on refund because I cancelled my account. This is theft, I paid for a service & Verizon didn't provide it. BEWARE OF VERIZON'S SHADY BUSINESS PRACTICES. Don't believe the "your refund has been processed".

The only store that has actually helped! I spent 3 hours going between the customer service line…read moreand the store by Walmart for something that was fixed in 5 minutes flat by an employee at this location. Unlike many Verizon stores, they do not waste your time!!

Dan was amazing. He is incredibly knowledgeable about phones. He helped us with a new phone and…read moretook care of everything: the set-up, transfer and answered all of our questions. He went above and beyond to make sure we were happy and had what we needed. It was the easiest and nicest phone buying experience ever. I highly recommend this Verizon location and team. Five stars!!! Michele

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

This sales people at this store do not know what they are doing. And they won't call you back…read more Lindsey at this store messed up out transaction back in July when transferring my 86 year old mother's account to my own. She also gave us other information regarding pricing of her new phone and service discounts. All the information she gave us was false. Phone was supposed to be $5 a month.... It was $10... etc etc. Also other staff in the store apparently do not know what they are doing either as when my mother stopped to inquire why she was getting mis billed they told her her bill was wrong and to ignore it. Now we have AT&T threatening my mother with collection. No one in this store will even take my call or return a call. And apparently they don't even have a manager . So all in all I would no go here

Blair was very unhelpful. He refused to port our numbers. Went to another att store and they were…read moreable to, proving that he was able to the whole time. He tried to oversell us things we didn't need under the guise of "free watch" the bill he quoted was $100 more a month than what we quoted online because of the bloated services he was trying to bundle because "the more you get the more you save". He refused to listen that we couldn't set up new numbers and just wanted us to get all new numbers. Was the perfect example of anti customer. All he cared about was making money. Beware of this location at all costs.