Had a horrible experience with Allison at this location. She was very rude to both my self and the young lady that was on site.
We have had some issues with one of our phones and wanted to inquire to whether it was hardware, software, or service area based so that wecould take the corrective action that made the most sense.
Since I'm 100s of miles away, I had my staff member drive to their location locally to her and ask for help. She stood in line only to be told they would not call me, would not help her, and would not even answer a question related to the phone or service (even things not related to the account).
So, we had her stand in line (again) to wait to be helped while I waited as well on the phone. When it came her time to be serviced, Allison took the phone, told me she was too busy helping other customers to answer any of my questions, and essentially hung up on me, handing the phone back to my staff.
The whole time I was trying to explain that ahe waited in line twice and WAS her customer at the moment. She just scoffed and put the phone down for my staff to pick up.
It was a horrible experience, bad customer service (twice), and Allison was extremely rude. Her unwillingness to help find a solution and her behaviors were uncalled for and we are certainly not going to be using their services in the future. read more