10/10 recommend this company for if you need your phone repaired or a brand new one ASAP. I broke my phone on Saturday by accidentally dropping a weight on it at the gym. The screen was broke and I was seeing double and triple of what was on the screen as it was glitching horribly. Cameras were busted too. I went to a phone repair shop near me and they suggested to go through with Asurion by filing a claim since it would be much cheaper with my insurance. Getting ahold of a person was also easy with this company. I was speaking with a person within seconds from dialing. Ashley in Houston helped me and described how the whole process would work in a very easy to follow way. She set the claim up for me then all I needed to do was sign the affidavit and submit my ID to complete the claim. She was very easy to follow. Once I did that, within hours I received a notification in my email that the new phone was coming for Sunday. Like clockwork, Justin let me know beforehand and showed up at my apartment between 7-9 and helped set the whole thing up. He was also very friendly and helpful. The whole process was super easy and affordable to replace my phone as it all only took about 27 hours to do the whole thing on a weekend too. Highly recommend these guys, very professional and knowledgeable about their services! read more