I paid for a Samsung watch 2 years ago. I have been paying for the service since. The watch doesn't…read morehold a charge for more than 12 hours anymore. I decided to cancel the watch from my account. They say I owe $83 as I still owe on the phone! That is not correct. I went to Verizon and the worker only had me talk to another worker on the phone. That guy did absolutely nothing useful. Waste of an hour.

Do NOT buy your phone from Verizon Onalaska. I purchased my last two phones from this location and…read morethey consistently provided terrible customer service. Their associates are dismissive and unprofessional. They do not take the time to assist customers. I bought a phone at this location a couple of years ago and the Rep was rude and would not take the time to show me the phone's features. The only reason I returned to the Onalaska store for my next phone was because I needed a replacement phone for a trip out of town and Onalaska was the only local store that had the phone I wanted in stock. Once again, the associate would not take the time to answer my questions about the functionality and features of the phone. Onalaska does not transfer your data and apps from your previous phone to your new phone without a fee, whereas other locations transfer your data for free. If you want to purchase a Verizon phone, buy it from the Holmen or La Crosse locations. The Reps at these stores are more cordial, knowledgeable and provide a far superior customer experience.

The staff at verison on Copeland avenue in La Crosse wisc were absolutely amazing. I've been to the…read moreverison in eau Claire and it is no comparison! Hats off to John, Treston and a gal( don't know her name and not sure if Treston is even correct) these people went above and beyond in customer service and when I have a issue I will be going there. I had gone there once prior and was happy but, today's experience was exceptional! Thank you so much for your service .. your management should be proud of you! Again thank you.. Sharon S.

This store is full of scam artists. My family signed a contract with them on the condition that we…read morewould receive $800 dollars towards new phones after qualifying trade ins, but when my mother went to get her phone they arbitrarily canceled the offer. It was supposed to be a reward for our "loyalty" to Verizon, but once you sign the contract they certainly wont be loyal to you. Now we're stuck with this contract without the benefits we were promised. Get a good lawyer first before you even think of going here. Or better yet, go anywhere else.

Stopped in on the 28th for a new phone. My fellow wasn't very helpful...maybe... off-putting…read morematter of factly?... My mom stopped in yesterday "I had the same guy that helped you, I didn't like him... he was dismissive" That's the word... he was dismissive. Considering we had to sit there for nearly an hour while he helped a family of four all getting new phones I expected a little better. Wasn't very helpful in helping me set up the new phone; didn't show me anything to do, basically just gave me the phone. He told me to do the survey on how he helped me today...my thought was: you're going to regret that. His customer service, maybe bedside manner(?) were lacking. Probably my poorest Verizon customer service interaction I've ever had. Do better.

ZERO STARS..... Thursday, June 27, 2024 was my second visit to BeMobile Verizon in three day for…read morethe purpose of purchasing a camera guard for my phone. My first visit, I turned around and walked out after seeing a queue of at least five people. Yesterday, there were two staff - one person assisting a customer and the second, assisting a customer and trying to greet new customers and manage the queue. With one customer ahead of me, it took 1.5 hrs to purchase a $15 accessory for my phone and have it applied. The demand for services grossly outweighs the supply of sales/support staff. To the owners of this franchise, you really need to do better. I prefer to support local business, but the next time I need something for my phone, I'll source from Amazon or an Apple Store

Called to have my KitchenAid dishwasher repaired and was told that, since I purchased it from Home…read moreDepot rather than them, they were too busy to send someone out.

I walked in to MIdwest and was greeted by a very nice young lady at the front desk, who sent a…read moresales person over to assist me. Maybe her demeanor on that day was an anomaly, but she didn't act like she was trying to sell anything to me. She invited me back to her desk and brought up 2 dryers that they had in stock. A Speed Queen that I was interested in ( $1385 ) and a Hot Point ($850) and wrote them down on her card for me. I emailed her from home later and asked if I could pay $900 up front for the Speed Queen and pay remaining $500 off at 100/Month (maybe a naive question). In her condescending response, she said I could do that but I wouldn't be able to get the dryer until I paid it off. I sent another email and asked if she could send a list of dryers they had in the 800 to $900 range. She never got back to me. I also looked up the Hot Point dryer she wanted to sell to me and it's among the lowest rated you can find. I've had people working at Walmart stocking shelves, that acted like they were more interested in helping me than she was.

Had a problem with out internet, after trying to resolve the problem over the phone with a negative…read moreresult we scheduled a appointment for a couple days later. After scheduling the appointment for a service tech to come out the process was tremendous. From keeping us informed to letting us know what would be happening the process was very smooth. Ryan the tech arrived on time and in a matter of minutes had diagnosed the problem and began to fix our internet. Can't say enough good things about Ryan from his knowledge and courteous approach on the whole situation! He explained what was wrong and what he would do to fix it. Thanks Ryan you represented your company extremely well. The Cleary's

Waiting for a call back that was to happen between 12 noon and 12:08. It's now 1:08...a full hour…read moreafter they say they are getting back to me. LOUSY CUSTOMER SERVICE. I can't wait until there is some real competition for them!

Service and selections were perfect! Great store , each has a unique presence due to the personali…read moreth y of those working there

Bought an electric toothbrush but needed to return it as it didn't have the heads that I thought…read more Target returned it without any issues.

I had a wonderful customer experience today at the UScellular in Onalaska. I dont remember how to…read morespell her name but I believe Isiss is her name. She was so helpful and so kind to me. She answered all my questions and walked me through the process in a nice and friendly way. Thank you Isiss!

All n all my experience was great. I have been there 3 different times and every time the customer…read moreservice was awesome. After I received my first bill I couldn't understand it for the life of me so I went in to have it explained. The associates were very polite with all my questions and must have spent 25 minuets with me answering my questions. I had also bought some Hue light bulbs, a drone, and an echo dot for Christmas and they gave me a better deal than what was posted online!!! Everyone seems like they enjoy working there.

I went in tonight to replace my phone USBC cable as my block got too hot & the port was melted in…read moreto it. Dylan was working the door and asked what I was looking for? As I told him I pulled the ruined items from my purse. As I did this a manager came over to also look. He told Dylan what cable I'd need. Dylan lead me just a few feet away to the cables. Thank you Dylan and Best Buy for the fast and friendly service, I was in/out in under five minutes!!

I would post a negative if I could. I understand AI is helpful in situations, but when calling to a…read morespecific store for one question waiting on hold for 20+ minutes and getting someone to answer that you cannot understand is frustrating. Esp when they do not work in this state.