I paid for a Samsung watch 2 years ago. I have been paying for the service since. The watch doesn't…read morehold a charge for more than 12 hours anymore. I decided to cancel the watch from my account. They say I owe $83 as I still owe on the phone! That is not correct. I went to Verizon and the worker only had me talk to another worker on the phone. That guy did absolutely nothing useful. Waste of an hour.

Do NOT buy your phone from Verizon Onalaska. I purchased my last two phones from this location and…read morethey consistently provided terrible customer service. Their associates are dismissive and unprofessional. They do not take the time to assist customers. I bought a phone at this location a couple of years ago and the Rep was rude and would not take the time to show me the phone's features. The only reason I returned to the Onalaska store for my next phone was because I needed a replacement phone for a trip out of town and Onalaska was the only local store that had the phone I wanted in stock. Once again, the associate would not take the time to answer my questions about the functionality and features of the phone. Onalaska does not transfer your data and apps from your previous phone to your new phone without a fee, whereas other locations transfer your data for free. If you want to purchase a Verizon phone, buy it from the Holmen or La Crosse locations. The Reps at these stores are more cordial, knowledgeable and provide a far superior customer experience.

Got to the store to RETURN my modem and tv box. Get their Monday at 2pm, 2 people working, 9 person…read moreline. I wait 5 minutes and the line doesn't move. Leave cuz I'm not messing with that. Tuesday at 5pm and they have 1 (!) person working. I'm 3rd in line, it's been 10 minutes, line hasn't moved. If you are willing to wait an hour + for service, this spot is great for you. You'll love. If you don't have an hour to wait, call ahead to make sure there isn't a wait.

Had to visit Spectrum as dropped my cell. They were crowded and very under staffed early PM. My…read moreassociate Luis was great! Friendly, nice personality. Got me set up with a new phone and out the door! Hopefully everyone waiting as long as I did had a good experience, as I certainly did! Hats off to these college students!!

Stopped in this afternoon to see about getting home wifi in the cities? I entered w my cabe, John…read morewas so polite by immediately bringing around a chair! As we discussed service and he ran my afdress....for whatever reason it says i cant get service. Bummer. John again politely said "sorry for wasting your time". Super bummed but thanks for great customer service.

Shockingly good experience at this store. I got there 15 minutes after it opened, and there were…read morealready 11 people waiting for help, but the two young people running the store were so nice and had things so well-organized. They took my name, told me how long the wait would be, and then solved my problem for me with a smile. Definitely go to this Onalaska store if you need help with something.

We have used 1st Business Solutions for many things within our business, and they are always top…read morenotch. Great service, great pricing, and great people!

If these guys treat their clients the way they treat the public out on the road I feel bad for…read morethem. Reckless driving, speeding, tailgating, road rage... There's no point in calling to complain about them because they just don't care. Makes me wonder if they just put on a show for their clients to make a buck because they obviously don't care about people.

I wish there was an option for negative stars. Incompetent and horrible customer service. If you…read morecan even call it that...

As a customer, you are treated as a person and not as a number. Dean's covers a huge area and yet…read morestill gives you that local business feel. I highly recommend Dean's compared to calling the 800#. The customer service, cleanliness of the showroom and follow up after the service were all great! Another great thing is that they carry Dish Network and DirecTV so I can easily switch back and forth to save money. I also got internet through Dean's. I love my TV and internet service!

Switching from T Mobile to Verizon was a nightmare. It took hours and multiple visits. The…read more"promotion" that drew us in to pay off our TMobile bill to switch was never done correctly and we were told incorrect information. After 5 months and multiple contacts, I had to resubmit all the info to Verizon and am still waiting. Asked to have the local manager call but 2 days later there has been no contact. Will never go there again!

Taylor Zieman was great. Quick, friendly, and very helpful. I read about Taylor on Yelp, therefore…read moreI went out of my way to see him. Well worth it! Thank you Taylor.