Great people who work here especially Brandon and Dang! They…read moregot me all set up on a new iPhone for a great deal and we're just so friendly and patient with an old lady! Thanks again, you guys!

Very frustrating experience with my new iPhone 17 purchase…read more The phone service has been good, and usually the customer service too, at least at their other location in town. The employees need to understand that when they are mumbling data speak to customers, that... 1. The music in the store is too loud and distracting. It's hard to understand you. Don't just tell me stuff. Answer me clearly. 2. I don't speak data speak/T-Mobile speak. Please explain your terms, don't just repeat them. You went to school to learn these terms. I didn't. I'm just a normal guy off the street. 3. Turn off the ringing phone alarms that are signaling a phone is out of place. I know that you are all used to working with phone alarms going off. To me, that is a distraction. 4. Tell me ahead of time that the process is going to take well over two hours. I could have scheduled out the time, instead of being told that I could take a walk and come back later. You would complain if you ordered dinner and then had to wait two hours to be served. That's how I felt. Corporate management needs to train their employees to be more than salesmen and technical advisers. Courtesy and respect would go a long way in bringing back customers.

This place is awful!! My mom has been in 20+ times to get things resolved on her account and they…read moreWILL NOT DO IT. They say "it has been resolved" and she gets another bill. Now they won't respond. We will be back and thinking about even taking this further. Awful costumer service and lack of common curtesy to honest costumers.

Every time I walk into this Verizon store, it's nearly empty yet I'm still waiting 15 to 25 minutes…read morefor help. Multiple employees walk around doing nothing while only one person actually assists customers. Even people with appointments get stuck waiting. The sales pitch always makes it sound like the phone is basically free -- just a small monthly payment -- but surprise fees show up on the next bill that were never mentioned. This has happened to me multiple times. Whenever I have questions about my account or billing, they refuse to help and just tell me to call customer service. Other customers waiting in line look just as frustrated as I am. And when people leave negative reviews, the manager always replies with the same generic, copy-and-paste response you see everywhere: "customer service is our top priority", "we have high standards" and "we strive for excellence." It feels completely scripted and changes nothing. Many customers seem to be having the same disappointing experience. Once I find a way to close my line or switch to another carrier, I will do it in a heartbeat.

Courtney of this Trancas Street store was so patient and professional when I brought in my new I…read morephone to update and correct an e mail problem. She never gave up with a difficult situation until the new phone had the proper connections to both my e mails. She was pleasant to work with and very personable. I recommend people go to this ATT store instead of the one on Soscol. The Soscol store was more pushy on sales versus service and a clerk there lied to me about why I needed some new cords and was unable to program my new phone. Apple store in Sant Rosa had NO problem quickly and efficiently updating all the data of old phone to new phone.

If I could give this store a -1 I would. The customer service is horrible. The person I worked…read morewith did not listen at all - acted like they knew what I wanted/needed - without listening multiple time I needed high quality service. She put me on the lowest plan. Went back to the store to fix it and the customer service was even worse. I left and fixed it on the phone. AT&T doesn't care about customer service or any of us customers. This store is a shining example of that.

Do not go to this store. I have reported this franchise immediately- as it is not owned by AT&T,…read moreto the Corportate store headquarters, and both employees, blatantly lied to me. There was a $25 charge to download data? Not true. They accessed my account and added 3 services that they never spoke to me about - I learned only in a text driving home. When I called them, they stated they could not "reverse the charges" unless I came back to the store and all my date would reverse back to my old phone. This is so untrue, per AT&T! Not only that, they blatantly told a mistruth that the $25/month was then for the data!!! It is for a program that is called Home Tech that they get commission on! I have had all removed, contrary to what they shared, by AT&T. I have taken the next step to report them as a dishonest franchise. You cannot do business in this unprofessional, dishonest manner. I will be sure of it. I do not recommend this AT&T store. The one on Trancas is very upfront, honest and professional... have used them for years.

I had a problem with my cellphone. Jason was very helpful and had the issue solved in a short time…read more His patience with this old man was very much appreciated. I would recommend this store to anyone who needs help with a problem or to purchase a new phone.

Cricket guy....I like you but you did me dirty. I would really rather peel my own skin off…read morestarting at the fingernails than go to a cellular phone store of any kind. The folks there are usually less than helpful and don't really know much about phones. Not to blow wind up my own skirt but I do know a lot about cell phones and how to manipulate them. I go in with my phone and was immediately helped, well kind of. I was told my account was locked. The young man behind the counter told me he could do nothing for me until it was unlocked and to call 611. I did as he asked and finally got someone on the line and of course, they had a different plan of action. The guy behind the counter refused to talk to customer service for me and I was not clear on what was the issue, however I got it unlocked. I was initially told it would be 20 bux collectively to add this phone and purchase a sim card. About 20 mins later that price went to 35 bux which was out of my range. Just for kicks, we took the sim card out of my working phone and put it in the new phone and unfortunately, it would not read it. I left fairly unhappy, I had done some major work to this phone and now I have to start over. I thought to myself, "Self, that ain't right. You know better than that". I decided to try the sim myself. Pop that effer in and voila, I have service. I knew it. Cricket guy, as I said in the beginning, I like you but you can't do folks dirty like that. I almost sold that phone and if i did, hours of work would have gone down the drain because your effort, well lets just say, sucks.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Napa store today.

This guy is total jerk. He wasted over an hour of time talking to customers about nothing while we…read morewaited for him to answer one question. He used to be with Boost, but they must have let him go for doing nasty things to people like putting in his information and pin for people's accounts so when you want to change something on your account, you can't because he set it up and won't tell you the pin he used. Don't waste your time here. Use Visible for $25 a month for unlimited everything!!!!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Napa, CA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

Email that a good time service for your phone nobody no better this T-Mobile he got nice phones for…read morefairly decent prices but their services pretty good so if you want to try to find a good deal go to T-Mobile just one at the building plaza and there's another one Cincinnati cross from Marshalls give it a try

MetroPCS has become a garbage dumpster in recent years, not sure if T-Mobile is the cause or the…read morelack of quality employees across the board. I've been a customer of Metro for almost 20yrs since back when people made fun of u for having Metro & coverage was spotty at best. I gave a friend a ride to this location yesterday 6/23/22 to start service & buy a phone, I've lost count of how many customers Metro has now that are people I personally referred to them- you're welcome... While there I needed to speak with them since it seems Metro has no problem taking my payments & shutting me off if I'm a minute late on that payment but they seem to have a serious problem with providing me with the service I pay for. I'm without service about half the time but paying for full time-I'm not too elated about that. Add to that a few months back I was over charged $50-$70 a month for several months that they never credited my acct or attempted to make right in any way, just pocketed several hundred dollars of mine & started providing half ass service at full price. There was 3 employees, 2 gals & a guy so naturally I get stuck with the gal who's got a subtle yet present attitude. She says my service is suspended that's why I had no service. I explained this wasn't just happening right now- today & showed her about 15 screen shots of times my service was out in the last month for no reason. I also pointed out when I walked in I was on my phone finishing up a phone call, I had requested a 3 day extension a few hours earlier so I could speak with them before paying my bill. She suggests a network reset on my phone- ok, she's the one who SHOULD know what she's doing. Gives my phone back & while I'm waiting for my friend to finish up I realize I've got no service. I tell her, she says it's cuz my bill's due I remind her I'm only 6hrs into my 3 day extension, I brought my phone in working so she needed to get it back in the condition she received it in.. She calls the service line says, "the customer got a 3 day extension this morning, it was working & now it's not."... She conveniently left out the part where it was fine until she reset it. Had she told me resetting the network would somehow void my 3 day extension, I'd have waited but she didn't. That's the kind of customer service I suppose one might receive from AT&T or Verizon, etc. I went to sit with my friend after 10mins of just standing there not acknowledged at all. I think she thought I couldn't hear her from where I was & she asks them unrelated particulars about my acct..never relayed it to me so I assume she was just nosy..not professional. While sitting with my friend while he was sending texts to people with his new number, I told him that it was funny how she didn't mention to the support people that she reset my phone & if it took much longer I was going call them myself, she wasn't getting much accomplished in the 15mins she had been on the phone with them already. A few seconds later she says, "I don't know why it's not working cuz I did the reset on the phone not in our computer system. So u can call customer service line yourself to see if u can get it fixed cuz I don't know." I agreed & said, "It's clear u don't know what ur doing, if u did I wouldn't have walked in here with a working active phone & leaving with a useless paper weight. I'm leaving worse off than I was when I arrived, how can u still be snarky when u killed my phone 6hrs into my 3 day extension, didn't tell the support people u screwed up my extension when u reset my phone & acted like I never said ur the 4th attempt I've made to get my acct credited or a refund of several months of over charges. I'll call them & with zero effort do a better job at ur job then u." As she raised her nose as far as possible into the air, said ok & went to stare at her WORKING phone..must be nice. I'm certain if it were her phone this was happening with, she'd expect to have a functioning phone when she left LIKE A CUSTOMER SHOULD. A lady at the customer service center was quite correct in her response to my experience in the store, "I'm so sorry, it seems sometimes our in store employees -even tho they directly deal with our customers to face, forget how important our customers are. I'd like the address of the location u went to so we can remind the staff there & make sure they understand without our customers, we have no company anymore."... Unfortunately, I got disconnected from her & in the next 9 FOLLOWING PHONE CALLS never got her again...maybe that's cuz she's good at her job so y'all cut her off before she helped too many people & we'd start expecting any sort of help/service from ur company other than an obnoxious automated broad that can't accept no for an answer to help

Hit the jackpot with Arlay! He Helped me migrate home number to cell phone! So much to know and it…read moreis great that he knew the ins/outs! Thank you Xfinity!

Worst experience! 90…read moreMinutes in the store to buy a new phone and watch. None of the pairing/set-up process worked. Ended up taking the devices home to set them up there (since I was in the store so long). Nothing works or pairs correctly. Price information on the receipt vs what I was told do not match. Back the next day for another hour. Still no success with the pairing/set-up. I'm told ONLY the original agent can assist with my incorrect bill and "we'll put you in the waiting que and you can sit on the couch" Because I am frustrated all the fake nice workers are now super short with me. Gone are the smiles. No body can offer an explanation. Nobody can apologize. Ended up leaving with NOTHING RESOLVED. Worst experience. Avoid. No accountability. Manager apparently hiding in the back office.

We came in to get a new phone and Cesar was incredibly nice and had wonderful customer service,…read more10/10 recommend boost mobile

From the owner: "Boost Mobile® gives you everything you want in a wireless carrier. With the latest phones from top…read morebrands at prices you can afford, no annual service contracts, taxes and fees included, 99% nationwide coverage, and the most high-speed data at the lowest prices, Boost remains the undisputed value champion in prepaid wireless. Visit Boost Mobile® today!"