Need to unfortunately update my review…read more Started off a 5 star experience Once the drive away it goes to one star Won't honor the included padding and delivery. Spent an incredible amount of money at this place and can't get them to include a pad for a runner Great selection and poor service once they have your check in hand - sad to say but I recommend going somewhere else

Gem is a gem at trying to get my rug clean, picked up my rug finally- they did a very good job at…read morean old Chinese piece with stains.

Andrew met us as we walked in to Carpet One. He listened to our query about hardwood floors,…read morefigured out the brand we were especially interested in, discussed details knowledgeably, and signed out samples for us to evaluate. We phoned him the next day to ask him a few more questions, which he was able to answer. We hope to purchase our flooring through Andrew. He was polite, knew brands well, and helped us immeasurably.

We walked in and there was a guy at a desk talking with someone. He looked right at us and not…read moreeven an acknowledgement. We had no idea what the various flooring was about and we browsed aimlessly for 20 minutes. No one ever offered any help. No one was around. We decided to leave and saw a woman at her desk. She looked up and then back to her desk. TERRIBLE customer service. There was NONE. We left and went to the Floor Store in Fairfield and it was fantastic! Never will ever enter this business again. Horrible!!

Very helpful local merchant. My favorite carpet store in Santa Rosa. Doug Wagner is THE GUY for…read morecarpets and some really nice area rugs, a huge selection of area rugs from small to gigantic.

12/23/24 ) Doug Wagner of Wagner Carpet is a fantastic man . I have some health issues with…read morerelalpsing -remitting Multiple sclerosis at 76. Doug is helping me . I have a massive collection of Chinese collectible items Doug helped me sending photos to museum sites ,He is also selling some my Persian carpets at a reasonable price split . A good man who listens to the old.

Honesty, Integrity, Trustworrthy and Knowledgeable. If you are buying or Selling (I have don't…read moreboth), he represents you in the most professional and profitable way. He is a rare Marin gem.

They exceeded my expectations in cleaning an older rug - they brought out the beauty of this rug…read moreand made it more beautiful than I could have imagined.

Iconic selection, was given the most incredible price on a beautiful lamb's wool rug from Pakistan…read more Could not have had a better experience and will definitely be back! Superbly knowledgeable and kind, helpful and understanding. Cannot recommend enough, and we are soo happy!

Pak Oriental Rugs is the best place in SF to buy a world class hand knotted rug! We bought a…read morespectacular hand knot rug with camels on it, it's one of a kind and is a masterful art piece. The owner is a 4th generation rug maker and is super kind and knowledgable! Don't waste your time anywhere else, just buy your one of a kind, amazing quality rug right here!

Super fast response time. But more importantly, high-quality service at reasonable prices…read more Based on a review from another trusted Yelper, we contacted Shant about cleaning and restoration services. We had a mix of aged and damaged handmade antique carpets, along with some modern machine-made rugs. All were terribly dirty, in poor shape, and long overdue for cleaning. Shant handled the cleaning, and did a wonderful job at very reasonable prices. For the restoration, he used some trusted repairers who could do the painstaking hand-sewing required to save the older heirloom carpets, some of which we thought might be beyond saving. Palayan was a great experience on every count. Recommended without hesitation.

Just an update to our review from 6 years ago. We have used Palayan's Oriental Rugs several more…read moretimes and the service is also excellent - they are responsive, professional, and have kept my rugs in great shape. I wanted to write again because I see someone gave them one star - that can't possibly be a real review, or someone has confused them with another company. I definitely recommend Palayan.

I recently hired Iraj to inspect, repair and clean 6 precious (antique) carpets that I have had in…read moremy family for decades so I can keep them in great shape for the next generation when the time comes. Their service was top notch. They picked up, inspected, repaired and cleaned all of rugs using only the correct materials to preserve the value and integrity of rugs. They also cut new pads to further preserve the rugs. When they delivered the rugs, they made sure the pads were correctly placed, moving furniture to make sure the placement was perfect to highlight the beauty of the carpets. They also have locations in San Francisco and San Rafael which makes them extra convenient. In addition to cleaning, if I were in the market to buy or sell a rug, I would definitely go to one of their locations. They know antique carpets! Will definitely use them again.

These are true rugmerchants, it's in their blood! Incredible inventory of Persian rugs, Indian,…read moreTurkish, and Pakistani rugs. They've been in business 25 years. They are making deals, check them out! All budgets are covered.

Superb, knowledgeable, friendly staff. I brought in my measurements and the staff helped me pick a…read morecarpet. It fit perfectly in the space. They also cut a non-slip thin pad that fit the carpet. I love the look. Go to this business you won't be sorry.

This is a female run business. They do an amazing job helping you in narrowing down what will work…read morebest in your home. I bought both carpet and laminate flooring from them almost 10 years ago - still holding up beautifully! Even though I bought my hardwood flooring from somebody else, they still advise me and sell me the correct wood cleaning product. They're experts, and a small local biz who care about the community.

Everything from when we walked in the gallery door to when Sami and his team left our house was an…read moreenjoyable learning and purchase endeavor. We love our rug! Thanks Sami!

We had such an amazing experience at Medallion Rug Gallery! We went in looking for a living room…read morerug, and Sami looked after us. He was incredibly knowledgeable, patient, and showed us a fantastic selection. To make things even better, Sami and his team brought a few of our favorite options right to our house so we could try them out in the space. That extra step helped us pick the absolute perfect rug for our living room. Thank you