Mike Leadbetter (I have his permission to name him) at T-Mobile in Newport provided EXCELLENT…read morecustomer service to me. He was knowledgeable about his products and patiently worked to resolve my problems with my Orbic Magic from Tracfone. He transfered my old phone # to a new Samsung which took awhile because of Tracfone. The Orbic's screen had malfunctioned and was unreadable. He had the tools to allow his work computer's screen to function for the Orbic. He was just very nice and so helpful! It took a lot of time to deal with what would have been a faster switch if my Orbic wasn't broken and if I had access to my Google account.

I chose T-M as an ISP after issues trying to use two competitors for initial setup. I ordered the…read moreservice online thru chat. I was quoted a certain price and offered a discount for auto pay. When I set up autopay, it offered another discount for using a debit card or bank account (or so I thought). I am a senior in OH and our ACP discount funding for internet and phone recently ran out. I was also offered a $200.00 virtual Mastercard for signing up. I just got my first bill and it was higher than I calculated. I called customer service which is a call center in the Phillipines. Very poor customer service as the first agent went to check for any promotions and the line disconnected. The second agent just kept repeating the same thing over and over and never tried to help me or keep me as a customer. I had researched the offers for their virtual cards and found many customers have trouble finding where to redeem the offer online. This agent was not familiar with the process and kept leaving the line to ask someone. I had tried to use the promotions site online and it would not process my info. I made this agent stay on the line to walk me thru. It took so long that the agent said he would call me back in an hour. I had already been on the phone for almost an hour, it was late, so I declined and ended the call. The same agent called back in five minutes with a code to use to process the promotion. I finally got it processed. BUT it states it would take up to TEN weeks to receive an email on how to use the virtual card. The agent agreed with me that this was not a good process and no way to treat a new customer. The dilemma here is I have only ten more days to disconnect service without penalty, but not sure if I will ever get that $200.00 virtual card which I understand can be used toward my bill. I also have to be a customer for a certain length of time to use it toward my bill. T-M, this is no way to treat your customers by making them go thru hoops and hurdles as you dangle discounts and promotions in front of their face. Be aware as you choose your next ISP or phone provider that all is not open or transparent as you are mumbled a lot of info by a person just trying to buy you in. You will later be told that you misunderstood and apologized to over and over by a customer service agent who you cannot understand.

I was told that my phone was eligible for a free upgrade with no extra cost or monthly costs. guess…read morewhat? my monthly cost doubled! and now there's nothing I can do about it because I don't want my old phone anymore. The guy working there seemed cool and acted like he wanted to help me but in reality he knew nothing about what he was talking about. never going back. I made a yelp account just to review this place! I live right by the store so I thought it was convenient - next time I will drive 5 extra minutes to Newport.

This store is small and there were not a lot of phones to view. However, they did have the two…read morenewest iPhones that I was wanting to look at. The gentleman that helped me knew I didn't necessarily want to purchase anything that day but I wanted to talk about the phones I was looking into. He didn't pressure me to buy anything and answered all my questions. He even helped give his opinion on which phone he felt would be best for me needs. Wonderful customer service.

I had Danielle look at my non-windows 11 laptops (8 years old or so) to determine which computer…read morecould be easily up graded to windows 10 to enable me to do power point presentations without spending a fortune on a new system. She did her assessment quickly and got back to me the next day. Within a day or so she had completed her work at a very fair price. The big box guys would not talk about upgrading unless it was going to windows 11and my machines were just too old. The system now works great. I would highly recommend her for computer evaluations and modifications.

Danielle is the professional tech expert I needed to clean up my computer and antivirus software…read moreissues. She is amazing! She is professional, friendly, and an outstanding communicator. First she listens to your concerns, then offers viable solutions and explains clearly and concisely the plan needed to clean things up. Her follow through is impeccable. Danielle cleaned up my computer and iPhone while coaching me on how to safely use the internet for shopping and banking. She installed a program that protects the user, a program which I didn't know existed or realized I needed. She then walked me through step by step how to use the updates making sure I understood how to use them. This was a most positive experience! Call her. You'll be glad you did.

I needed to find a battery for an old watch. These people were wonderful, they helped me track it…read moredown and even had it in stock. Customer service was great. And the prices look decent too. Definitely a better experience than the big box stores. We will be back.

So I bought a high end Diehard battery for my truck 2024. Less than 6 months and battery was…read moreuseless. They replaced the battery. That battery died Less than a year later. They won't replace it saying the had replaced the battery once and will not replace it again. My point is it is not the consumers fault that they are buying defective batteries. Never be back.

Went through the entire scheduling process just for them to no call, no show. They then ignored my…read morecalls and never offered any explanation. Extremely unprofessional and disappointing.

Don't use this service. It's a rip off. The techs are not qualified. The came out twice, and…read moreboth times we were told the items needed to be replaced.

Called, got a decent price on getting phone charger port repaired. Was done quickly, working like…read morea champ again. Thanks fellas GDashFresh

Great cell phone/ laptop/ PC repair store! Uses oem and genuine parts to fix any of your…read moreelectronics. Good quality here!

Wow! I can't say enough about these guys. 777 Computers has two locations: one in Florence for…read moresoftware issues, and one in Erlanger for hardware issues. I use my computer for my business and investing, so I need it. On Monday I tried to upgrade my graphics card so I can use two monitors at the same time. I removed the old graphics card wrong, and broke the motherboard. Because I live in Florence, I took my desktop there and explained my problem. They took a look and decided to take it to the other store immediately. I got a call from the other store Tuesday morning. I need a new motherboard, and he can get it. He gave me a detailed quote and asked me about shipping. Standard shipping would take a week, but expedited shipping would get it here Thursday or Friday, and was $40. I gave him my credit card number over the phone and he ordered the motherboard. That was yesterday. Today he called me at 11 am. The motherboard had been delivered by courier, he had put it in, put in the new graphics card, loaded the driver, and checked everything out. I could pick it up! I got a seven month warranty on the motherboard. I also made a permanent go-to computer repair expert for life. These guys are genuine. They are honest, their cost is great, and they're downright cheerful and patient. Aside from the quick delivery, they demonstrated something rare today - dedication to their customer. The stores are small, so their overhead is low. But don't be fooled. These guys are professionals.

Great service! They helped my every need and provided support long after! Reasonable prices and…read morefriendly staff

What a great service. Responded to our request right away on a Saturday. Came to the house and…read morefixed the broken iPhone screen on the spot. Would highly recommend.

Purchased the icracked warranty, excellent deal for the money - but I hope I never need it!read more