I would not recommend anyone go to russell Cellular. They lied to my wife and I about a free watch…read morePromotion They had. We ended up having to pay for the watch that we didn't want in the first place. The only reason we were taking it is, they said it was free with new phone purchase. They said they could save us a bunch of money on our plan Without changing anything on the plan. We ended up losing. Our bluetooth hot spots and a bunch of other features that we did not want to lose and because we were grandfathered in on the old price to add them back.It ended up costing Us more money to add the stuff back to the plan.Then it originally cost us. I would recommend everyone to only stick to corporate verizon, stores and avoid these con Artists.

We came in to review our plan and upgrade our phones. Kayla was so helpful and looked through all…read morethe promotions available to us to make sure we had the best option. This was the best experience we've had with an upgrade and we have been Verizon customers for many years. Thank you Kayla!

Great service. Thank you for the assistance. I will definitely be back. Clean store and…read moreprofessional and efficient staff

When I went to this location earlier this year,I was promised a promotional price on a phone and a…read morecertain charge per month to pay off the phone is 24 months. I was told I could not just pay for the phone right there. When I got my first bill from Verizon, of course I was being charged full price for the phone device. Verizon's phone reps told me the promotional price I expected was for a plan that cost almost double what I was paying. They would not give me the promotional price I was promised. This is outright FRAUD. DO not trust the people working at this store or Verizon.

The guys here have been great with helping me with issues in the past. Place has always felt…read morewelcoming, and I never felt pressure when I wasn't ready to buy a new phone and just wanted to pay a bill. Adam was great in helping me get and setup my S8 and the best part was I didn't have to wait forever in the store to be helped. If you are thinking about t-mobile or have t-mobile don't hesitate to come see these guys.

From the owner: Visit the T-Mobile store in Akron and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1 N Hawkins Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Brandon Bowles the store manager was very patient with me purchasing my new phones for me and my…read morewife.

After a dismal experience in the Ellet store, we went to this location, we were met with a cheerful…read morehello, our questions answered quickly and efficiently, they also were out of stock, but he immediately suggested we get online for better selection and deals. Way better experience than just 20 minutes earlier at the other store.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Akron store today.

If I could leave zero stars I would. I have been with spectrum for several years for internet and…read moremobile. I have constant problems with customer service. I have three different times placed orders for ​a phone upgrade. It takes 3-4 1/2-1 hour calls to get things handled. The orders are frequently cancelled without reason, even though all payments were completed and paperwork signed. Then, I get the order re-done, and it is canceled again. With nothing sent to me to tell me it is canceled. The website and the app have completely different information than what I am told on the phone, and each person I talk to tells me something different than the previous person...sometimes on the same call. I most recently had two orders cancelled on the galaxy z fold 8, which I had pre-ordered, each time I had to call in several times to do it...it was to have been delivered today,but it was inexplicably cancelled and they were not able to do the order again. Now I have to wait 2-3 more business days to call yet again to determine why this is happening and to see if the order can be redone. Meanwhile,my billing statement shows that I owe over $2000 on my existing phone, which clearly reflects the new phone, as .y old one is paid off. I am FED UP. ​i am tempted to cancel everything and go elsewhere.

Today my family and I had an appointment scheduled to install a fresh new service (new house)…read more Unfortunately, our technician (Gavin) never showed up and claimed he did. We know this is incorrect as my mother stood outside waiting for the technician this morning, (during the allotted time for the appointment), and no spectrum vehicle ever showed. I mean NOT A SINGLE utility vehicle in the cul-de-sac. Now we are going another weekend without any services. Spectrum dispatch offered no help (besides a reschedule), claimed they were "busy" (go figure). So, I guess look out for technicians who claim they show up but never do? Maybe hire some better technicians and stop blaming the no-show on valued customers. Wish I could leave 0 stars.

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!