I would give negative stars if I could. DO NOT GO HERE. We went in to shop for plans and phones. We found a couple phones we liked and an agreeable plan. Paid for activation of 2 lines. My current phone was to be used until the new one came in. Swapped the SIM. THEN.. the employee asks for $500 for a deposit on the phones. We had just used my card to pay for the activation. Why wasn't this mentioned BEFOREHAND? Nope. Told them we weren't dropping $500 on a deposit for phones and to cancel the whole thing. They immediately refunded the activation fees. Within a few weeks, I started getting bills for Tmobile service THAT WE DIDN'T HAVE. So many phone calls, hold times, and transfers just to be told the store had to handle it. I have gone in to the store a handful of times now and called many more than that. I keep getting bills. NOW... I just had my credit score dropped 54 points because it went to collections. DO NOT GO HERE. Bunch of scammers. read more