My friend and I went in, expecting to cancel his account but found that there was a better deal…read moreavailable so he stayed with AT&T. Store manager Andrew Montgomery spent almost an hour with us and was the best. (BTW we're a couple of cranky, old guys.) Great service. Ask for Andrew.

Such wonderful customer service! I was greeted and approached instantly. They answered my questions…read moreand went above and beyond for what I needed. I believe the man's name was Jonathan who helped me. Such outstanding service. I would not recommend the store on Cypress Gardens Blvd. T

We came into this store for a new iPhone for my 76-year-old mother. Juan helped us with extreme…read morecare, friendliness, and patience. I would recommend this store and Juan especially to anyone.

Staff greeted us right away, quickly addressed our questions, and had us on our way in a timely…read moremanner. Facility was clean and well maintained both inside and out.

I walked in explained my cell phone was being attacked. He took a look, and told me the base price…read moreand it should take approx 30 minutes. He called and it took only 20 minutes, my phone was back to working again. I will recommend this company. They did everything right. They are trust worthy. Very professional. They were recommended by spectrum. I can see why.

If it weren't so frustrating, I'd consider my experience with this place almost funny…read more Needed a phone battery replacement. Walked into the store in late October. 3 employees there, zero customers. Still took like 40 minutes to explain to them that I need a battery replacement for my phone. They were chit-chatting about anime and washing machines and ignoring me like the cast of Clerks. I paid that day. They were supposed to call me when the battery came in. A month later, still nothing. Emailed them with my ticket number and asked where we're at. Response: "What iPhone is that for?". I don't use an iPhone and told them so. Again. Ghosted. A week later, I email them again, requesting a refund. I get a quick response with lots of apologies. Says he'll refund and replace the battery for free if I come into the store. I'm not worried about the battery, just want a refund. Ask for the funds to be refunded to my card. Ghosted. 6 days later (we're now well into December, btw), I go to the store today to get my refund in person. "Open" sign is lit up. Door is locked. Lights are out. Their closing hour on the door is 7pm. It's 5:30. I email them again and finally get my refund, without me having to come into the store. Go elsewhere

What a great experience! I went to several Verizon's before, but the costumer service here is top…read morenotch. I have met several gentlemen here and no matter if it is Joey, AJ, Matt or Cole... these guys know what they are doing! I trust my business with this retailer a lot more than any corporate Verizon store out there! You need a phone? Come to these guys, they are the best.

Extremely disappointing experience with this Verizon store. It felt like their only priority was…read moremaking a sale--not actually solving the problem. My wife was having an issue with her phone, and the store convinced her that purchasing a brand-new phone would resolve it. Unfortunately, that advice was completely wrong. The issue was not resolved, and after spending hours on the phone with Apple Support trying to troubleshoot the problem, the brand-new phone is now essentially a brick. What makes this especially frustrating is that we trusted the store's recommendation and spent a significant amount of money based on their assurance that a new phone would fix the problem. Instead, we were left with the same issue and a phone that is unusable. I would strongly recommend being very cautious when dealing with this store. Make sure you understand exactly what you are purchasing and whether the proposed solution will actually address your problem. Based on our experience, it felt like making the sale was more important than providing honest, effective customer service.

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

This was the first pleasant visit I've ever had with a Verizon store. I went to the Haines City,…read moreFL, retail store where I was greeted at the door by Karynah. She answered my endless questions about various plans and she made good suggestions. Although I'd gone in to change carriers from Verizon (I needed technical phone info to do it), I ended up upgrading to an S25 Ultra and getting a better plan. Karynah was knowledgable, professional, and not at all pushy. I am so glad for all of the help she gave me. 100 GOLD STARS

Ashley and Josh were a real big help, they stayed behind closing hours just to take care of us, If…read moreyou want great customer service visit this location!!! Thank you - Sydney, Whitney, Juniaya