First time coming to this T-Mobile location across from the former Wal-Mart located in the…read moreHegenberger Gateway mall. Easy parking out front. Came to get my T-Mobile Tuesday BBQ tongs perk. Entered the store and the two workers were with customers. One worker said to have a seat and they will help me next. Two other customers came in and were asked to take a seat. In about five minutes a worker came to me and I said I was here for the T-Mobile Tuesday. She had me activate the perk on my app and she handed me the tongs and I was on my way.

I had an inquiry with t mobile through a letter. The phone number listed was no help as multiple…read moreattempts exceeded 20 minute waits. I came to this location for assistance. I really want to highlight and express my gratitude towards Joanna (excuse my spelling) for her assistance with my issues. Not only did she take extra steps to ensure I had a path forward, she ended up assisting me resolve my issue completely! I appreciate this service and definitely recommend this store! Thank you!

Took one of my youths phone in thinking just needed a new screen. He did a complete diagnose for…read morefree! Found out it wasn't repairable at all. Gave me the phone back and didn't charge me at all.

I got my smartphone battery replaced at Cellular City Phone Repair in San Leandro!…read more Recently, I noticed my smartphone battery was rapidly losing power. Well, I didn't want to buy a new phone, so I looked into replacing the battery. I watched a few DIY YouTube vids, and decided I better find a professional tech to handle this. Using Yelp Projects, I found Cellular City in San Leandro. James responded to my request, and he asked for details about my phone and the problem. He quoted me an estimate on their website of $99-$149, and about 90-min repair time. I scheduled an appt, and it covered a 2-hour time slot. This place is easy to find, it's in a shopping plaza at Doolittle Drive & Marina Blvd. There's two special parking spots just for customers of Cellular City. James is very professional and easy to deal with. There's no pushy suggestive selling or unwanted services. Battery replacement was $100, no added fees. All done in under 2 hours. James gave me a few tips on how to prolong battery life. My phone runs fine now.

Great communication and quick service for an iphone screen replacement for my kid…read more Also browsed their inventory of refurbished phones. Replaced my old phone which was unable to accept new ios updates due to storage constraints with the same model but with more storage. So happy I didn't have to deal with that type of purchase online.

Best place in town for cheap stolen merch. The feds got this place on surveillance. Good luck…read morewhen you get arrested cause the tracking device was still on.

I called the store for pricing he was very professional and polite so I decided to drive down and…read morehe what products he had available The store has a great selections of phone and wonderful pefumes

Update on response to business owners comment: You had a…read morechance to make it right. It has no cracks. Even before the screen randomly stopped working the one you replaced it with was absolute trash. No cutout for the proximity/light sensor. Also I received no options. Just a lie that it was near oem. I brought my phone in to get the screen replaced. They didn't give me any options for OLED or LCD. When I picked up the phone the screen they replaced it with with LCD and absolutely huge and drained the battery extremely fast. I had asked if this was OEM replacement and they said it was practically OEM which it was not. I ended up buying my OLED screen replacing it to make the phone work. When I opened up the phone they did for repair. They did not place a new gasket around the screen. One of the screws was loose and half off. They broke another screw out and the screen brightness sensor did not have an opening on the screen meaning the proximity sensor did not work, and the auto brightness did not work because a cheap screen was used. I called them about the issue and they told me I just needed to bring it in and they would not answer any questions about getting a refund. I was just gonna bring the screen back, but it sounded like they were just gonna continue to waste my time. Picture is the replacement screen they used. It stopped working on the sides a week after I got it. Good thing I had already purchased a new screen. Sad you only pretend to try and make things right in your comments but in person your staff is very scammy. Also one worker was promising a person in the phone they would be there to help the person. When they hung up they laughed and said "I'm not even working tomorrow". What a POS. I believe you were there to witness.

Very positive experience at this store! We were helped by Alejandra, who was incredibly friendly…read moreand helpful, highly recommend her. I was able to trade in a new phone I was unhappy with for a different model, and I left with a better deal because of her.

OUTRAGEOUS I have been with verizon for 15 years!!! I have…read more2 numbers business and personal! My wallet was stolen so I had to use a different payment method for 1 payment.... no they are charging me a $20 fee this month even though I am back on my original payment method. I am on automatic payment. I called and they refuse to give me my money back even after explaining my situation. 15 YEARS LOYAL CUSTOMER. I am so done with you verizon!

Great service. Very fast, very friendly, best rate. Will be back for any tech issues I have…read more Thank you.

Came in to replace my Pixel 7a's old ion battery. Shopped around to no avail due to the Pixel's…read moreflawed screen being an issue any time the battery needed replacement. Not only is my phone working like new, I saved $$$ not needing a new screen. I highly recommend this business!

I would like to extend my sincere appreciation and special recognition to Ms. Christina Weng for…read moreher outstanding customer service at the AT&T store in San Leandro. Last Sunday, my wife lost her phone. We received the replacement device yesterday, and I immediately contacted AT&T customer service at 800-331-0500 to transfer her phone number (ending in 6262) to the new device. Unfortunately, the representative mistakenly transferred my number (ending in 9805) instead. This error occurred while I was en route to a colleague's 30-year retirement celebration, leaving me without service. After returning home to connect to Wi-Fi and speaking with customer service a second time, the representative confirmed the mistake and recommended that I visit a local AT&T store for assistance. I called the San Leandro store around 7:00 PM to inquire about wait times and was advised that no appointment was necessary. Upon arrival, Ms. Christina Weng assisted me immediately. She demonstrated exceptional knowledge, professionalism, and efficiency, resolving the issue and restoring service to both phones in less than 20 minutes. Her outstanding support completely turned around a very frustrating experience. Ms. Weng truly deserves high recognition--potentially a raise--for her excellent performance. I would give her the highest possible rating. For other customers, I recommend calling the store ahead of time or scheduling an appointment before visiting.

I went for a PIN number change for my personal internet account at this location because I was told…read moreby an AT&T customer service over the phone that I needed to change it in person. The guy that was helping me was Ramon, he told me that he would be able to help, then asked for my phone number however, the account on my cell phone is not under my name. He said that he would not be able to help me. I told him the internet is under my name that it has nothing to do with the cellular account and he said he can't help me because my cellular is not the same name as my internet. I told him many times that has nothing to do with the internet which he replied, "Do you know how many years I've been working here". I left before he could say anything else. Now you are telling me that he was going to be able to give my personal PIN number to someone else whose name is NOT in the account, but he can't give the number to me? That is really a BIG CONCERN for the security of my account! Also I want to add that the security guy there was really nice and polite.

I will give one star because my experience with the guy was good except the old woman. She was…read morerude! She said we were wasting her time. This is the worst experience I had. Do come here!! I would highly recommend people don't come here. It's not worth your time to deal with her! Very rude!!!

I would rate this as a zero star, but I can't. This place is…read morea bad place to get your phone fixed. They told me that it costed 85$ to fix my LCD on my phone and it'll take them a week and they would call me. It has been two weeks with no phone call, and I called them asking where my phone is and they have no clue where to find it... They hung up on me, and called me three times just to tell me that they couldn't find my phone or it was at someone's house... This is really unprofessional. Doesn't seem like they care about the customer's property. Once they gave my phone back in two weeks, my phone was still broken... They only gave me a 5$ discount... And I had to give it back to them to fix it, but now it's taking another 1-2 weeks to repair it. They need to owe me a new phone, because they broke my phone and still charging me most of the price...I want to speak to the manager to give me a new phone, but don't even know who the manager is?... 3-4 week to get my phone fixed? With no store hours and contact number to call? That's really inconvenient and unprofessional.

I brought in my brother's iPhone believing the USB-C port was damaged and needed to be replaced…read more However, the staff member who assisted me inspected the device and discovered the port was simply dirty. He kindly cleaned out the buildup inside the port and fixed the issue free of charge. Thank you for your honesty, professionalism, and outstanding customer service. Greatly appreciated!

Glad that I found Bay IC repair. They were able to fix my old gameboy SP and give it an upgrade…read more This shop is very experienced in fixing all kinds of tech. They are very knowledgeable and upfront and honest. Thankful and grateful for this small business right in our neighborhood.

My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

Took my phone in about a month ago to get the charging port replaced and my screen saver replaced…read more My phone was returned with a different back panel and ALL THE CONTENT GONE! Two weeks working with the techs at Apple and I am unable to retrieve it all. Response to your message- I don't know why if I was getting the charging port repaired it came back with a different color back panel. It was missing all content. There is no way it wasn't tampered with since the business was the last and only person with access to it!!!!