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    T-Mobile at Costco Georgetown TX

    5.0 (1 review)
    Closed 10:00 am - 8:30 pm

    Services - T-Mobile at Costco Georgetown TX

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    7 months ago

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    Ask the Community - T-Mobile at Costco Georgetown TX

    Optimum - Georgetown - We have been trying to get our cable buried and in working order for weeks and it still looks like this .

    Optimum - Georgetown

    (258 reviews)

    OK so this review is specific to corporate company policy. First I have had SuddenLink for a year…read moreand basically the internet and TV have been fine without the issues discussed by others. Please note that I live in a 1100 sq foot house so signal strength is not a concern. So here is why this review. Over the weekend, the mini TiVO stopped working and I got a "blue" screen that said there was no software. Ok, read online that this particular model has a "chip" issue. Not a big deal pick a new one up on Saturday. First frustration: Suddenlink only has 1 office and they are not open on the weekend at all. Ok fine I will go on Monday: Second frustration: Monday at store (nice but useless rep) says that "we do not have any equipment at this store so a tech has to come to your house" and "if it is anything but the TiVO we charge $60 bucks". So first, I did not need a tech, I needed a new box!!! Ask if they could mail a box to me? Nope a tech is the only option!! 3rd frustration: I decided that I wanted a second TiVO box when the tech comes, get told "nope that is a separate appointment". Really!!!! So at the point, I ask about buying my own TiVo and got told that was fine but I had to pay a $250 nonrefundable price for the Suddenlink "chip". So I said, cancel the extra TiVo and have the tech come out and give me a new box. So my frustration and question is: Why do you even have an office in Georgetown? It seems all they are allowed to do by cooperate is to take money and schedule the tech. Well guess what, there is an app! for that.

    Long story short. Plan immediately cancelled…read more If I could leave a 0 star review I would. This place is beyond terrible when it comes to customer service. The pricing is super high and they give you time frames to transfer lines but don't make it known. Then they proceed to charge you late fees for a time frame you knew nothing about. We walked in super polite and respectful and the service we received was passive aggressive and rude. As somebody who works in customer service myself, I am beyond disappointed and could NEVER bring my self to treat others this way. The manager admitted that the other employees had lied about the plan we would be receiving then proceeded to give us no solution. All this to say: don't use them as your provider. They suck. Worst phone provider I've ever used, also the worst customer service. McDonald's has better service. Long story short. Plan immediately cancelled

    T-Mobile at Costco Georgetown TX - mobilephones - Updated May 2026

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