Well I'll be! That was the fastest trip we've ever had at a Verizon store! Christopher helped us…read moreswitch over plans and whatnot; he was absolutely stellar! He was knowledgeable, professional, and friendly. Give this man a raise!!!! All that to say that this was an excellent experience at a mobile phone store.

Customer Service from VZ Rep Lexi is the rudest! The hate she has for older people was palpable. I…read morecame in to get a new phone but after she snapped at me twice, I declined her offer and left. And told her she was rude to which she responded with more vitriol. I'm going to cancel my VZ account. I pay Way Too Much to be treated like that by anyone. Especially a hateful Gen Z'er. UPDATE: About 2 or 3 hrs after I posted this review a cyber truck, never seen in the neighborhood before, drove by. It slowed down in front of our house, and the kid in the driver side backseat had her window down and took a photo of our house. Coincidence?? I think not. Lexi had my account docs and address. It's getting scary spicy out there.

we are so blessed to have finally found all the answers to our cell phone issues. our story began…read morein may 2018, and came to a successful solution today, aug 1, 2018. so all your questions, cell phone fixes, advice for cell phones, sell phone services! used cell phones start right here with vic francisco rayden manny wasn't there but i will bet you if you need any cell phone help, this is your only stop needed! idaho falls

From the owner: At Lend Me An Ear Cellular we specialize in all things cellular. We offer affordable prepaid plans…read moreusing America's Most Reliable 4G LTE network, along with family plans, cellphone repairs and accessories. Our customers choose us because of our knowledge of our products and the quality services we provide them every time. We make it a point to create a welcoming atmosphere for our customers and listen to their wants and needs. Building lasting customer relationships is important to us, and we know how important it is for our customers to get set up with a plan and phone that is right for them.

I wanted to love T-Mobile, but my experience has been incredibly frustrating. I received…read moreconflicting information from multiple representatives, was charged fees that were never justified, nobody is willing to help you from the top down, and I've spent hours of time trying to correct issues that should have been handled the first time. The lack of consistent communication and accountability was the most disappointing part. I hope they improve their customer service because no customer should have to work this hard to resolve a simple problem. Honestly the most deceptive company you could choose.

Cam, He said he is the Manager at the Grand Teton Mall store. I met him at the T-Mobile on Utah…read moreAve. in Idaho Falls. I wish he never helped me. This pathological liar had turned a good Experience to a nightmare. I had been dealing with Quinn at first since I started visiting the store. I was going to the store on 25th Street. But everytime you walk in there the employees look like a deer caught in headlights. They would just immediately send you to isource for everything. Anyway I visited the T-Mobile on Utah. Remington the Gentleman at Isource said they were better than the other store. Remington at Isource is very helpful and a Great Businessman. I'm happy to go there anytime even if it's just to say Hello. I had an issue with the IPhone I had. I had tripped and it fell into a hot bonfire. AppleCare and T-MOBILE 360 wouldn't help me get a replacement not even a 5% off or anything. I told Cam I just wanted to get the cheap Motorola for now. Because I can just pay it off and save up for another IPhone later. So he went to the back and which I thought he was getting me the Motorola I had asked for. Instead he brings me this Google Pixle. And told me it takes better pictures. Said it was a better phone. But I just wanted the Motorola. Even though I cannot stand Google and Billy Gates because of them stealing and not giving me back my intellectual property for over 24 years. So Cam just rings me for the crappy Pixel anyway. Which I leave to store very unhappy. So I return to the store a day later and saw Cam again. He tells me to hang on to it that it's ok. Then they push other products on me I really did not want or have no need for. So over this past month I'm in that store once or 3 times a week. Not liking the product they put on me and the WiFi kept going in and out. It seemed to be defective. So now the run around begins. Cam had moved to the Grand Teton Mall store. John the Manager tells me I should go over and talk to Cam. But I bought the products at the Utah location. I'm in my head thinking this is not cool. So I go over to the Grand Teton Mall to see Cam. I tell him about the WiFi hotspot and if he could help me change the password. He couldn't figure it out and then lies and tells me it cannot be changed. I told him again I did not like the Pixel and again for the third or 4th time to hang on to it. It's a good phone. But the good phone is $200 more than the Motorola. Cam was just thinking about himself and his little commission on the phone. So I go back to the Utah store they tell me AGAIN to go talk to Cam. Now I'm overly frustrated and I have a business myself to run and try to get up off the ground. This is no help at all and some of the worst customer service I have ever had. Meanwhile they have kept giving me the run around and the return time has expired for me to return the item. Now I'm stuck with a product I despise. And afraid to use it. Because my intellectual property will be stolen again. After losing my mother, my dog getting ran over my pickup getting totaled and my intellectual property stolen. It's feels the kicks in the gut and face just keep coming. I'm already sad and depressed meanwhile people like Cam have their foot in your back. This has been a truly horrible experience. I hope this story helps other people make a decision. Stay away from Cam the Snake Oil salesman. He lied and sold me a product I clearly did not want. And don't waste your money on the 360 or AppleCare. They DONT CARE! I would never ever treat anyone like this just for a few bucks!

Derek and the staff from 5/23/17 were GREAT! I have been working on canceling my account for 5…read moremonths. I guess when you want to stop spending money with the sprint they aren't as quick to get things going. i drove 5 hours yesterday to handle the issue In Person, everyone was excellent, and empathetic to my issues, I was assured by ALEC on the 800# that the line would be canceled promises were made, and called from the store to make sure, I wouldn't have to drive again to deal with this. well what do you suppose today happened when my son tried to use his phone, yep, totally working....................what?????? unbelievble! thought well let me just call my "friends" in 591 e 17 street store, they know the whole, long, stupid tale of this and I won't have to explain it. MIKE YOUNG,THE MANAGER picked up the phone. He WASN'T apart of the team yesterday, and could care less, he was RUDE, SHORT, CONDESCENDING, AND TOTALLY NOT HELPFUL. So sad when people use their position of power to make up for the fact that they are insecure, or not very knowledgeable. I will continue to support the kind people that work at the store, but if MIKE YONNG IS A MANAGER for long I can guarantee HEAVY TURN OVER, and a unhappy staff. Life is tooooo short to deal with jerks like MIKE YOUNG!

The store reps are very knowledgable. Great attitude, and attention to detail. Best of all, their…read moreplans are 50% off any other carrier!!!

We purchased an iPhone 11 this afternoon, it was a replacement for my wife's iPhone 7, which had…read moreseen better days. Well everything went well until I got home and the the fun started, I had a hard time getting everything up and running, basically because of an email and password problem. So after a few hours of struggling I decided to go back to the store and get assistance. The assistant who helped me was Monica, and I think even she had a few moments where she was trying to fathom out what I had done, but she came through and got everything up and running. I would like to give Monica a big shout out for her patience and understanding and for her skill in getting the phone set up. If I need assistance again I'll be sure to seek Monica out, she really is a credit to that store.

The service is really bad. I don't waited for more than 50 minutes and nothing we just saw the…read moreemployees talking the whole time. They entered their employee rooms and never came out just wasted an hour of my day.