The service person, Jeff R. was friendly and polite. A quick test confirmed the cable drop from the…read morepole to house was the most likely source of the problem. Pulled in a new aerial cable and the Internet runs much more reliable now. The rest of the story though, first call to tech support was a joke. Second call (same night) connected with a different tech who actually was interested in providing support. Line test from office showed a problem, so they scheduled a service visit. Two week wait for the service date. On the service date I received an SMS that said truck would arrive between 7:30-9:00 AM. Finally at 10:45 got the call that service person was headed my way! Sure glad Jeff was such a friendly guy. A different person may have not defused the frustrating wait I was put through.

I recently canceled my service with Sparklight. They kept raising their rates I was almost paying…read more$200 for just regular cable . I found a better outlet for my cable and it's half the cost very happy with it I called sparklight to cancel she's told me that'll be $183 final bill . I was outraged they said they don't prorate I have to pay for another two weeks even though I don't have their cable anymore . The sad thing I've been with them for so many years back when they were Cable ONE and whoever they were before them loyal customer in other words . And they can't even give me a break on my bill like I say I'm just sorry I didn't do this sooner very disappointed in them.

The products they push on you to finance or buy is not right. They give you the impression off try…read moreit out and it's easy to return no hassles. They smile in your face with the two faced system. For instance the the home internet junk box. I tried it out the entire time it did not work. No access to anything. So I return then get charged for using something that did NOT work. They charge restocking fee to sell it to someone else. Why is there a restocking fee or have to pay for service that did not work. Please customers do not get excited about these products they push on you. They seem to just make money off restocking fees. It's ridiculous and horrible business practices. I had an almost 400 dollar bill. Just for their junk. I had to return a WiFi that was supposed to help me with my business. It just turned on and off on and off. I showed Jamal the video he clearly saw something wrong. I still had to pay a restocking fee. You will be paying for products that do not work. The 360 insurance doesn't cover much of anything. My iPhone fell into a fire. Not a lifted finger to help. Then there is the S.O.B. Named Cam a Real Snake oil salesman. They knew I had an issue with Google. Cam slips me one anyway when I told him I wanted the Motorola. Something cheap so I could just pay for it. Instead of bringing me the Motorola I asked for he brings me Google Pixel. Knowing Google had hijacked all my photos I have had for 24 years. I am a Tour Guide and Business owner. One day I was on the way back home from Giving a Tour in Yellowstone. I see this pop up from Google telling me I should by this photo album. I'm looking at it. And they are all my photos from many Tours I had givin through out the years! I yell out Helllll No! This is messed up! I said no and commenced to talking crap all the way home to Idaho Falls. After this I could access my photos then I couldn't accsess my account. I was with Verizon for over 20 years. They took me as a joke. So I discontinued my service and decided to give T-Mobile a try. At first it was not good. Especially going to the store on 25th st. Don't go in there to ask for help. They all look like a deer in headlights! Then just tell you to go to Isource even if you have an Android. However the Isource Man Remington is Awesome! I have to leave money for him on the counter to take it. If anyone needs to learn to operate a business they need to learn from Remington at Isource. A guy that absolutely genuinely cares about his customers and employees. Quinn at the T-MOBILE on Utah is new. He genuinely tries and listens. Jamal Is good too. However Cam which is now at the Grand Teton Mall store is a pathological liar. He will say anything to get a buck or make sure you keep a product that does NOT meet your needs. I wanted to return the Google Pixel but John kept saying go talk to Cam but I already have and did. They will have you hold on to a product till time expires to return it. Then you are just stuck with it. Now everytime I have to worry about my intellectual property being stolen. It's already bad enough through a bad couple of years. I was the Caregiver for my mother for 8 years until her passing. Then my beagle gets ran over. Then I'm in an accident that totalled my truck. My intellectual property gets stolen. Then when you are trying to recover and build a business here comes people like Cam to kick you in the gut again! Where is the decency, standards and morals? I hope this review helps. Only talk to Quinn or Jamal when need help or go see Remington at Isource. Watch your back in these stores because they sure don't have it.

Great service. Been with T-Mobile for many years. We have…read morenever had a problem with them. Upgraded from a IPhone 11 to a IPhone 15 Pro Max. Big difference

Great phone place! Fast and efficient service. David was phenomenal and ensured that I thoroughly…read moreunderstood my plan and what I was being charged for.

Both the manager and the mobile expert were absolutely wonderful. They were busy but excellent at…read moremultitasking. In the end the manager suggested we try something that customer care said wasn't possible. We got home and plugged in and poof we had amazing internet speeds. Absolute life saver!

This business is simply not very honest. They sell a system that is only serviceable by their…read morecompany and their rates are out of line. I would not recommend working with them on any telecom or security issues/wiring/services.

This company needs to significantly improve their knowledge of the products they sell. The training…read morethey provide on how to use their office phones is very minimal. I had to figure out how to do a great deal of the programming on my own. There were also some features we were not able to utilize because they were unable to program those features for us.

I had been a Tmobile customer for years. After moving to North Dakota I had to switch to Verizon,…read morethen this year I switched to Sprint. Verizon has good connection but Tmobile has faster Internet, at least in my area. Sprint had me at a lower price, but then I had to add more data. Tmobile allows me to have everything I love for cheaper. New phones every six months with Jump, unlimited data, and amazing customer service. Thank you to the Idaho Falls Tmobile for helping me come back. You rock. The Internet at the store was slow, so it took a while to get it done but we did it. One small thing I had a balance in collections from when I left Tmobile in December 2014, but I had paid that collection off. I was a little frustrated that even showed up. However, my rep did call for me and get it figured out, and taken off.

I wanted to love T-Mobile, but my experience has been incredibly frustrating. I received…read moreconflicting information from multiple representatives, was charged fees that were never justified, nobody is willing to help you from the top down, and I've spent hours of time trying to correct issues that should have been handled the first time. The lack of consistent communication and accountability was the most disappointing part. I hope they improve their customer service because no customer should have to work this hard to resolve a simple problem. Honestly the most deceptive company you could choose.