PLEASE PLEASE PLEASE fix the bathrooms and reopen them! It's been a couple of months now where…read morethey've been unavailable.

Have not been to this location in over 10 years because I moved out of town, (however visited the…read moreTwin Falls location many times). I absolutely love the selection they have in this store... I want them to stay open-- and I want them to continue selling and offering all that they do. I had spent almost 2 full hours just walking around and looking at everything. We decided to buy a game that was a spin off from "settlers of Catan". We had spent at least half an hour observing the game and deciding if this is the one we wanted. After carrying it around and putting it back... carrying it around for a little while longer... Putting it back... We finally decided to invest in this game. $40 with tax is not too bad for a game like this. Upon much excitement.... we went home, made our dinner, and started popping open our new game. However we were missing pieces. Not just small pieces but their very big... main pieces. We looked up the one 800 number to call the manufacture. But they insisted we just write them a letter and let them know what the issues were--and with "snail mail" they would get back to us. So we brought the game back to our local Idaho Falls store. When we brought it back, the associate was -- to be honest-- short with us and snappy. The "manager " (or so she said was the manager), was equally as rude. They reluctantly gave us back our money back--with us producing our receipt. About 5-6 days later, the REAL manager contacted me. He was very kind and understanding. I told him how many years I brought my kids into this store to buy books. Our family has been part of this store for over 18 years. He apologized and explained the issues.... and offered us a gift card to return. I never expected that, but was very impressed with his humility and kindness. We all have bad days, and these 2 employees were just having a bad day. We've not only been back many times since, we've also recommended them to 3 of our family and friends. Thank you Barnes & Nobles- I pray you will continue to remain open.....offering something the Internet can't-- amazing face to face service!