they overcharg everything. I called to lower my bill and they increased it. i am over this company. I have been a customer for 5 years and I am switching plans. read more

Customer Service from VZ Rep Lexi is the rudest! The hate she has for older people was palpable. I came in to get a new phone but after she snapped at me twice, I declined her offer and left. And told her she was rude to which she responded with more vitriol. I'm going to cancel my VZ account. I pay Way Too Much to be treated like that by anyone. Especially a hateful Gen Z'er. UPDATE: About 2 or 3 hrs after I posted this review a cyber truck, never seen in the neighborhood before, drove by. It slowed down in front of our house, and the kid in the driver side backseat had her window down and took a photo of our house. Coincidence?? I think not. Lexi had my account docs and address. It's getting scary spicy out there. read more

Been a loyal customer to verizon for 20+ years. Needed help with my phone because i was hacked. The hacking took place for several months. Your Employee some girl with dark hair and chubby. Was rude and was not truing to listen. One of those that thought knew everything before you can get out a word. Its a shame to use a carrier so long they crap on you. Never again will i use verizon or enter that store. Now use T mobile. Little more expensive. Id rather pay more to be treated as a human being. Verizon could learn from T-Mobile. read more

The young lady that helped me was totally disinterested in Customer Service... And probably completely disinterested in having a job, for that matter. Was unhelpful, condescending, and seemed more interested in re-joining her fellow "workers" who were all checking out Instagram and TikTok. If customer service and knowledgeable, helpful, engaging sales staff are critical to your occasionally (or repeatedly) frequenting a business, this place is none of those. Heading to the Verizon store on the other side of town as quickly as I can... read more

Harris was very helpful with getting me squared away on everything great people that work here just not a great company nor are the services they provide the five stars are for the employees not the company read more

Adrian was phenomenal. He took the time to help us get a phone for a new line and upgrade our phones on the existing lines. After working with several other people he finally got us exactly what we needed. It was a positive experience from the moment we walked through the door, even after our multitude of questions. Thank you Adrian for your patience, knowledge and good humor. read more

Their customer service is anything but customer service! Rude, rude, rude! If they don't like what you have to say then they hang up on you. They did this when I inquired about the lawsuit they lost on charges that were billed deceptive. ***update*** Terminated contract with Verizon and went to another carrier read more

Worst company/store ever. Had no problem releasing a line off of my phone plan without my permission and sticking me with the 400$ bill on it. But when I went in to get a new SIM card for my phone because it was hacked they needed my ID to provide me with a new SIM card. I left my ID at home not thinking I would need it because they have always used my two factor authentication to send me a communication when I am in the store to verify who I am. Why wasn't a license asked for when you released a line from my policy but need a license to get me a new SIM card that I can complete myself? Switching companies, over priced and shitty customer service. read more

they were so rude they didn't offer any kindness and the one worker left me for 20 minutes and someone else came to help

We came in for a mo Ike hotspot a few weeks back. We got what we needed. After helping us the associate said he could sell us a screen protector that would be guaranteed. They said that it would be replaced for free it is was cracked of broken. I was hesitant but thought well it's free so it should be fine. Fast forward a few months. I have a little chip and a crack in the screen protector. I went into the store to have them help me. I was informed that the screen warranty was through the Zagg company. I would have to contact them and have them send me one out. I also would have to prove to them that I purchased a zagg screen protector. I was also supposed to register the screen protector with them when I bought it. I feel like it's just another example of them getting you to buy stuff while providing the least amount of service. If there was a network with more coverage I would we gone. Just know if you buy something from them they have no intention of being there for you after the fact. read more

Wow! I had great service from Caleb today! I had trouble with my Verizon Jetpack, and the website was not cooperating. He went BEYOND the extra mile in getting the problem solved. Really was amazing. I felt a little like the people in the last reel of the Matrix, "he fights for us!" Way to go! read more

Try calling customer support for a phone company... how many hours does it take? Their products will not last more than a month. They love taking advantage of women... prove me wrong Verizon read more

Best ever. My Mom was confused about her mobile phone bill and needed help sorting it out. At 94 she texts everyday. Amanda did a remarkable job. With my Mom in the store, Amanda got us both on the line and sorted out the account. She helped set up a new one that was less costly. My Mom is a very happy lady. Thank you for your help. Bob read more

Bought a jet pack internet device for our new home. The salesman promised it would work just as well as any other internet provider. It never worked!!! And we can't return it plus we have a two year contract for 20$ a month for the jet pack that doesn't work. You are welcome Verizon, we will throw 20$ a month at you for just being so awesome So make sure you record your conversations with those teen salesman or avoid Verizon all together. read more

This location is always busy, and the wait takes for ever, the store manager is completely unable to help with issues and refers you to the 1-800 number which had offered the worst customer service ever. I am working on paying off my contracts and switching service. To a company that gives me better service, better perks and a way better price. They charge 2 to 3 times as much as other carriers and cant even use lubes when they screw you. Will be so glad when I am done with this company. read more

Our granddaughter had her phone repaired and was unable to use it. It required a new sim card and we knew that we had to make an appointment in order to go in and have it fixed. We were in the area and thought that we would take a chance to have it fixed. When we arrived, the store manager, Dillion was out front and taking names for appointments. When I got out of the car, I was using my cane, he immediately came over to the car to assist me. I told him our dilemma and he immediately took care of it. He was very kind, courteous, and friendly. Our granddaughter was thrilled to be able to use her phone again so quickly. We were very appreciative. We do not have Verizon, but when we are ready to switch we will go back to Verizon because of the excellent help and service we received. read more

I went in to purchase two accessories and have them billed to my account. The manager checked me in and was very unhelpful and I stood at the counter to purchase items for over 20 minutes and ended up just walking out when another employee came up and said I needed to move and wait somewhere else to be helped. Told her I just wanted to purchase items and she ignored me and went and talked with another customer. I was better off calling customer service and having items shipped to me. This is not the first time I have been forgotten in the store or employees check you in and you are left waiting. read more

This is my first experience getting a cell phone hooked up. I'm from out of town and need to get my mom a phone with her land line number. Complicated. Anthony is doing everything for me. He has made all the phone calls and did everything that I have no idea what to do. Jumped through numerous hoops. Great experience, great service. read more

I spend about 2 hours on hold trying to make an appoint, so I finally went to the store to make an appointment. They told me to leave and call again and treated me very rudely when I asked why I couldn't just set up an appointment while I was there. So here I am on hold for hours trying to get ano appointment so I can replace my broken phone. read more

we bought some new phones and made an appointment to get everything moved over from our old phones ..while we were there we bought some case covers and glass protectors and John got us all fixed up ,well when I got home I noticed there was a small crack in the glass protector...so back to the store I went ..a girl told me there was nothing they could do..I had to got to Zagg store and they would replace it free...so I went to the Zagg store..nope they wanted $10...so I went back to Verizon and saw John at the front door and talked to him about what happened ...he said sure we'll get you a new one come on back and I'll replace it for you...now that's customer service ! he was very pleasant and helpful ! Verizon on 17th street Idaho falls read more

I go in to give my phone to them so I could remove it from my family plan and the salesman laughs at me and says "we don't do that here" so I asked "what do you do here?" "I can sell you a new phone" "I don't want a new phone I want to give this to you because I traded it in for my new 12 pro max online!" "Oh they're sending you an empty box so you can send it in" ..... "you're sending me an empty box so I can trade in the phone?... that's stupid I'm here why can't you just handle it?" I turn to walk out the door and he laughs and says "have a nice day" I run and flipped him off and he says "you can't come back" I reply "don't worry I won't it'd be pointless for me to come back and handle something at this store" this Verizon store is USELESS!!! read more

They lie about the coverage, I get really horrible service on the east side of town near the mall. When I went in to the 17th street store they were very rude. Their attitude was "it is what it is" my whole family has had this issue, when we were on T-Mobile this was not an issue. When switching to Verizon using the same phone it was not good coverage. Their prices in store for cases and chargers are astronomically over priced. Avoid this carrier read more

Customer service is terrible, I preordered new phone the sales lady was only concerned in her up sales. She pushed so hard to get me to buy add ons that they screwed up the sale and shipping for my phone. When trying to fix the problem they they kept saying that they couldn't and wouldn't do anything because the phone was shipped already!? Manager from the store started to twist my words saying that her sales people are " all great she agreed" when I'm trying to fix issues, really?lack of professionalism was what I saw most with the Idaho Falls store read more

They are the WORST store I have ever tried to work with. It's honestly just easier to drive to poky and completely avoid this staff. So rude. read more

While everyone at the store is helpful there really is no place to sit down and there is always a wait. Trying to call the store is a nightmare I was never able to actually get someone at the store to talk to. This store is so busy they need to be able to have more waiting area's and the one round couch like thing in there is extremely uncomfortable. read more

This Verizon store has terrible service. There is hardly any seating in the store so you have to stand and it's just takes them forever to get to you. Verizon is just crummy in general. My mom has tried to cancel a phone four times now and they just won't cancel it. Getting/cancelling phones is a horrible experience here. read more

When I walked into this Verizon store, I had no idea what an adventure I would have! The store was bright and well organized and fairly busy for a Tuesday afternoon. I only waited about 5 or 10 minutes before one of their knowledgeable associates was available to help me. His name was John J. And without his help, I may have never switched to Verizon! My plan was to get information on Verizon's new unlimited plans and mobile hotspots for the 3 phones on my AT&T account. John did a fabulous job explaining the different plans and options available to fit my needs and my budget, even going over some details a couple of times to make sure he answered all of my questions. He spent at least an hour doing this and I hadn't committed to buying anything yet. He showed me several different plans and hardware options, but didn't try to push or hard sell anything to me. I left the store that day and told him that I was going to think about it and check with my sons before I made a decision about switching to Verizon. He wished me well and let me leave without badgering. I did return the next day and had decided to switch all three of my lines to Verizon to take advantage of their better coverage and unlimited data plan and mobile hotspots for each of my three phones. This was not a decision I took lightly since I've been an AT&T customer since 2004. But I had been dissatisfied with AT&T service for a while, and I thought it was time to trade up. So John and I begin the task of switching my existing phones over to Verizon's plan. Ordinarily this is a fairly painless and simple process, but since the phones were originally from a very small county in Indiana, my phone numbers were not portable to any other carrier. This was really disappointing, because it would be much simpler of course to keep the existing phone numbers and the fact that my sons and I had three sequential numbers. I had almost resigned myself to the fact that we would have three different and random phone numbers when John saved the day and had me create Google voice phone numbers for my 3 phones. I was able to pick the specific phone numbers, and was able to again find 3 sequential numbers. But there was another glitch, because AT&T still had my phones locked even though I had paid them off nearly 2 years ago. So I had to start the process to get AT&T to unlock the phones before we could even try to port the new numbers over to Verizon. Of course AT&T took their sweet time doing this and it took over 3 days for them to get it completed. So then I went back to Verizon and John so that he could once again start the process to get my new numbers transferred to Verizon. John is a computer wizard, and easily moved through all of the steps required to start the porting process for my phones. And thank goodness for that because it would've taken me days to get through all of the programs and processes that John breezed through in mere minutes. He even helped me back up my current iPhone to my computer so that I wouldn't lose any data, pictures or messages in the transfer process. Without the expertise and patience of John J, I know that I could not have gotten through this transfer process. Now with my new Verizon data plan and hotspot, I can use my phone to provide the wireless Internet connection for my laptop anywhere I might be. I travel most of the time for my job, so it's nice to not have to worry about setting up a home Wi-Fi every few months when I move. Thank you Verizon, thank you so very very much John J! read more

Pretty horrible experience every time that I go there. The wait is sometimes over an hour and the sales associates must be commission based because they push the accessories hard. Some sales associates are good, but others are horrible. Good luck rolling the dice to see which one you get. read more

This was my first time in a Verizon store. So, I was taken aback at being greeted with a demand for my phone number. So, I gave it to the guy, and was told there was a 30 minute wait. So, I browse for a while looking at phones. Then it occurs to me that a sales person will find me through my cell phone I assume by calling or texting. Well, my cell phone died (hence my reason for being there) so how will I be found? I go back to the greeter to let him know that this is my first time in a Verizon store and if a sales person tries to contact me via my cell, it no longer works. And he rudely tells me that theyre very busy, and if I'd just be patient, a sales associate will get with me shortly. Eventually, a young woman finds me. She does not introduce herself and does not have a name tag. I tell her I need a new phone and she starts giving me her hard sell. I asked her what "data" means and why it's good to have plenty of it, and she didn't know. I asked her what gb are and why I need 64g and she didn't know. I wound up buying a Google pixel 2 XL with a lot of accessories. I picked out a protective case without a screen protector because I have trouble with those, and she glues one onto the phone anyway! I see by the price tag on its box that it's $50! She couldn't get the phone set up either, so I had a 110 mile drive home on wintery roads with no working cell phone. I had no paperwork either. No receipts, nada. I felt upset that I wasn't listened to, and tricked by a lot of fast talk into spending way more $ than I'd planned. I went home and tried for hours to set up the phone and was not successful even with verizons *611 number. Got a message saying they're closed for New year's Eve! So two days later I drove to a totally different Verizon store and was told I'd gotten an excellent deal ("Consumer Plan"), the glass protector was part of the bundle and not $50 extra and I wasn't signed up for anything I didn't want or need. Whew, that was a relief! I wasn't ripped off! But shame on a store that allows employees to be rude to customers! And to make me feel like I was ripped off when I wasn't, is just plain wrong. They need to take time to really listen to customers. I didn't want the glass protector, now I have to press really hard to get my screen to respond. I needed my phone set up, working, and contacts transferred so I'd have a way to get roadside assistance if I got into trouble on the long snowy drive home. Didn't happen there. The other Verizon store I went to in Bozeman, MT printed my receipts and explained what I paid for. That store explained my plan to me and helped me set up my Verizon account and my Google account. I learned how to take pictures and get them stored on the cloud, what the cloud is and how to find my photos on it. And yes, I learned what data is and what 64gb mean. Shame on this Idaho falls store for treating me so poorly that I left convinced I was ripped off when really I got a good deal! I couldn't tell! read more

Mike and Wil are helpful here! Still doesn't make me enjoy the experience of having to come into the store to resolve issues. They associates were very helpful, but Verizon and Asurion need to figure their relationship out a little better! read more

Shane is fantastic. We worked with him to update all of our phones for a family plan, including people (us) who came in from out-of-state, and he was super accommodating. And not pushy at all. The store was also much bigger and nicer than our local Verizon store here in Vegas. read more