I'd like to start out by saying I've been a customer with Digis (now known and Rise Broadband) for roughly 6 years now. I just got off the phone with their idea of customer "retention", hoping they might shed some light on the excessive price changes that recently happened starting November. Unfortunately, their response was a entirely disappointing... "To meet the increasing demands on our network and help offset the increasing cost of bandwidth, we are implementing certain rate changes and fees beginning November 15, 2015."
Let me get this straight... you haven't raised your rates in 10 years, and you CLAIM the increased cost of bandwidth is justification to charge us the extra five or so dollars when competitors with similar costs provide astronomically faster, and more reliable internet. When did this become OK? In my eyes, I was already paying too much for your crappy internet services to begin with. Well Digis/RiseBroadband/gouging internet rapists, you've finally found my breaking point. Off to the next provider!
Maybe use lube next time you decide TO RAPE YOUR CLIENTS!!!!
WOULD NOT RECOMMEND EVER
Oh so very sincerely,
-Frustrated Former Customer read more