Kind of feel like they are a set it and forget it company. With them for about 6 years but after…read moreawhile didn't see much results. Started SEO for a several months and they were doing 30 pages a month - just adding meta descriptions and a few other things. $400/month. Found a $20 app that does a much more thorough job than they did and found mistakes they made in what they did do. Were paying for our Google Shopping which was pretty much autopilot anyway and we were only running 3 real campaigns in Adwords. Went through a review of our Adwords with another company and saw more mistakes with wording on the ads, duplicate keywords, and a few other things. Can get more bang for the buck doing it ourselves, using an app, or re-allocating the money into content creation. Glad I fired them.

My company has been working with Netmark for over 5 years. We are currently using them for SEO and…read moreCRO services. Throughout the years we have seen our fair share of changes (account reps, management, etc.) but I think that is to be expected over that long of a duration, and in their industry. It's tough to keep good employees in this era of entrepreneurship. The digital marketing world will always have ups and downs. I think the key is finding an agency that you communicate well with, and that will proactively bring problems to the light to address, not hide from. That has been my consistent experience with Netmark. Month over month we have never NOT seen our rankings increase - we track them almost daily. That's exactly what Netmark was hired to do. 4/5 stars because no one is perfect. Thanks Netmark!

They held my tax information hostage for over a month. We completed the taxes in office but needed…read moreto give him a decision on how we would like it to be filed. We emailed him and he said he would get if finished. We called the office numerous times and were told it wasn't done or it would be by noon that day. We also sent emails that were ignored. When we finally spoke to him, he half apologized. At that point I just wanted to get it over with. When I realized I needed to add another document, I brought it to the office and was told they would get back to me. I never signed my taxes, but they are now being deposited in my bank. How is this possible?! DO NOT use this unprofessional, untrustworthy office! They are only out for money and overcharge for services they took over a month to even respond to! They made me feel awful. I expected so much better and am left with the bad taste of distrust in my mouth.

Called to schedule an appointment for a tax return with them, over the phone I asked if I could get…read morea little cheaper rate than last year as I already had my taxes done with them and it probably would be way less time consuming since I have all the information this time and they had mine, the lady said that they should be able to do that. Got charged $20 more than last year while it took us half the time (around 30 minutes). Not to mention that they had "lost" my appointment and I had to wait 30 minutes, they didn't offer compensation for that either, so I paid $175 for 30 minutes tax return.

This organization is dishonest with poor quality. They peddle small time marketing services. You…read morewill be disappointed in their "service" . If you can even call it that. Save your money and go somewhere else. You have been warned.

Barb Higley at Arcane Marketing has helped me so much. Google created an incorrect (duplicate)…read moreprofile for my business, put my home address on it and wouldn't let fix the problem they created! You can no longer talk to a human at google, so it was so nice getting expert guidance on how to get around this problem and get back to driving traffic to my business! I can't express how important it is to have local help with the knowledge and resources Arcane has consolidated.