Low score review for VERY bad service and discrimination. Usually this place has delivered on quality, and so-so on service because sometimes they talk shit in their language and always ask for tip. We don't mind giving tips when the quality and service is good and worth the tip
Van is our go to nail designer, and my used to be favorite nail designer. I never missed my appointments with Van, and I have sometimes come in last minute without an appointment asking for Van. I stopped doing that when Van requested that I make appointments since she is very busy with clients. Okay no problem, she gave good quality nails with good service so she is popular.
But this exchange with me was extremely out of nowhere, and she treated me with such disrespect. A person who's in the business industry knows to at least treat your clients with respect.
This review is my experience with this store's employee that has occurred through my sister and directly affected me. I am explaining my sister's side of the story to add context to my personal experience and review as it's directly related to it.
My sister started going to Van because I highly recommended her to Van. My sister had to cancel her appointment and she canceled it with at least 2 day prior notice. Her babysitter cancelled last minute, and had no one to take care of her less than 1 year old baby. She talked normally to Van telling her that she can't make the appointment not because she didnt take the appointment seriously or Van's time meaningless, it was because she had no one to care for her baby child and is sick. Van told her okay, you can show up or not show up at your scheduled time at 9:45am, it's your choice.
My sister said she will not be able to show up and she didn't, but she gave prior notice of the cancellation due to changes beyond her control.
This is the part that is very disrespectful. She texted me telling her that she and I(had only 1 appointment 12/20/19, so I did not miss any appointment) did not show up to their appointment, so she is cancelling my mother's appointment for next week on Thursday and that she should not show up for her appointment. I tried to call her to talk to her why is she cancelling her appointment when I have nothing to do with my sister cancelling her appointment. Also because I paid her $25 ahead of time for my appointment Thursday 12/20. If she is cancelling my appointment, then it's only fair that I receive my $25 back for a service I am no longer getting.
Very rude, very disrespectful and VERY BAD service. Avoid at all costs. Many other nail salons around Livermore with good quality designs, materials and cheaper prices.
Below are the texts exchanged between her and I. She would not reply back or pick up the phone calls.
I was trying to send Van screenshots of my attempted phone calls to her, and screenshot the wrong phone number. read more