Major Rant for Tips and Toes 2!!!
I really hate to bring any shade to businesses in general but this rant is absolutely warranted and frankly I want to shed some light and bring some attention here. Maybe in doing so, the business will change their ways, take some accountability and see what they did was wrong, and also so that other people know what happened.
My 17 year old daughter and I wanted to get a little pampered today. She had some graduation money and wanted to get her nails done, she had previously gone to Tips and Toes 2 for her senior ball nails and they did a beautiful job, so when it was time for a fill she realized being as active as she is she needed them shorter. The gal suggested taking her nails off and to do a completely new set to make them shorter, my daughter was fine with this and she figured that would need to happen due to the shape etc. daughter showed her an exact picture of how she wanted them and the length etc, daughter was very specific. Mind you I started my pedicure at the same time, daughter was done before me and nails were nothing like the picture or what she asked for and wanted. They were super thick, gloppy and frankly looked like they needed a fill already. Don't get me started on the stars painted on that looked like Patrick from Spongebob instead of actual stars. We waited patiently to speak to "Vivian" (the gal that did the nails) as she was working with someone new now, once we had our chance to speak to her we were both very kind and quiet and asked for assistance and suggestions as they were not what daughter wanted. Solution was for her to grab daughters hand and start shaping them with emory board in front of other client, asking if that's better? No actually it isn't and we were very kind, quiet and specific again with our dissatisfaction. She then asked for daughter to sit down and started aggressively filing them again asking if that is better. We said No because they weren't. We asked what solutions she had, she said do you want me to re do them? We said yes please that would be great. She said ok I will do after this client, no problem. 5 minutes later she asked if we could come back later or another day, unfortunately we could not. She then said you will need to come back another day, then makes the biggest mistake and easy way out for nail salons by saying "you always come in here and complain" I said, "no we aren't going to play that card as I have never stepped foot in here before in my life" which I hadn't, she then tried to place the blame on daughter and I absolutely shut that down by saying "you will not play the blame game with her either as she was very specific and showed you pictures as well" then I said "my daughter had been in here twice before and loved her nails but this time not so much and we are asking you to make this right for her by either re doing them or giving her money back" she said "fine I re do them sit down" so my daughter sat down. Vivian grabbed both of her hands so aggressively I almost wanted to choke her but I kept composed. She cut my daughters own nail up really high on one side and it hurt her, daughter didn't wince, she then discarded her hands and says "I give you money back and you can go somewhere else" We we're absolutely shocked and horrified by this treatment! If you go to this salon I really hope you are treated well and if you ever have a problem I hope they take care of you, if you don't go to this salon I would absolutely avoid it. The worst experience ever and horrible customer service! I feel as though they took advantage of my daughter and really just wanted to get her in and out, she was done almost 7-10 minutes before my 25 minute pedicure was even done! Shame on you Tips and Toes 2! Your lucky Mama Bear was reserved today, really lucky!
*edit RAVE to the woman who graciously paid for the pregnant lady's pedicure, anonymously and quietly before our experience, kudos to you!!! read more