I was going to be traveling around Ireland for 2 weeks and wanted to rent a bike. Paul was…read morefantastic. He answered right away on WhatsApp and email. He sized me up and asked me about my plans, picked a great Giant road bike to use, gave me great advice about my destinations. I even randomly met up with him the next day riding in Phoenix Park! Paul's enthusiasm is seemingly without bounds; it's worth renting a bike to meet Paul! The bike was perfect too, I should add.

Rented and bought a bike from Paul. Super reasonable and personable. Rented a road bike to ride…read morearound with friends, I was in a last minute pinch to get a weekend rental and Paul was super responsive over email phone and whatsapp. After that I ended up buying a second hand bike for my university bound son. I would rent/buy/maintain bikes with Paul and his crew anytime. Reasonably priced, no frills, superb service. I'll come back to him again next time I need a bike in Dublin.

Popped in earlier this week to get my bike serviced and a pair of new tires, since mine barely had…read moreany rubber left. The Bike Institute's location is very convenient for me as I live in Ashtown and it's fairly easy to get there. If you search for the shop on google maps, it won't take you to the right place, which was one of the things I first struggled with. But I gave them a ring and they kindly directed me to the actual location. For starters, the staff there is very friendly and were incredibly helpful. It was my first time there and I didn't feel like they were trying to sell me anything I didn't need or were pushy in any way. As I only own a bike and literally ride it everywhere, I dropped it off first thing in the morning and asked if I could pick it up by the end of the day and the staff member confidently told me it'd be done before that. I was pleasantly surprised, as most bike shops don't have such a fast turnover! And that was a huuuuuge PLUS for me! However, just because it's a fast turnover, don't be fooled: the quality of the service was superb. My bike is smooth as butter now. So it's safe to say I am very happy with the service they provided! It should get me through the winter and once the winter is over, you can be sure I will drop by again to get the premium service for the summer days Thank you again to all the staff for a great experience! I'm very hesitant to let anyone work on my bike, so this review should showcase my satisfaction.

We were traveling from the United States to Ireland for a month long bike tour. We looked up bike…read moreshops in Dublin before we left the U.S. and told them what we needed. We brought our boxed touring bikes with us and they put them together when we arrived and left. We are so glad we picked The Bike Institute. They are THE BEST!!

Very rude, he sold me a bike with very poor brakes and overall not safe! Called the next day,…read moreasking to swap, he didn't pick up or return my calls. I wouldn't recommend this guy to anybody, his bike nearly got me killed!!

If you are like me, saving every cent and not want to spend money on overpriced parts in bike…read moreshops, this is your place to shop around. This is pretty much like buying stuff from online advert, but you can trust it 100%. Not sure about returns and solving any issues that might come after purchase, but there can't be too much, as bike parts are quite straight forward. Better check measurements before buying. Defo try it, if you need some rare parts.

Extraordinarily bad customer service. I "dealt" with Ross. Called in a week before my son's…read morebirthday to pick out a bike with him, was told to leave it in store so they could modify it before pick up. Was given a layaway docket and receipt. I rang twice in the week and couldn't get to speak to a salesperson. Finally got through on Wednesday to a different salesperson and asked them to mud guard the bike. Was told that's fine. The bike was sold to someone else by Friday pick up. Hollingsworth said they'd call me back within half an hour as they tried to source the bike elsewhere. I rang back four hours later and was told sales staff were on the floor. Do not shop here.

Given that Dublin is full of grimy little bike shops that mainly do repairs and have a small…read moreselection of bikes that you can hardly see because they're so tightly packed, whereas the bigger shops in the suburbs like Eurocycles or Cycle Superstore look like they're printed off a CAD-CAM app screen with no personal touch... this place ends up being one of the best bicycle shops in Dublin. The bikes are well displayed and easy to see and try out, there's a reasonably good selection, and the owner is very knowledgeable - which counts for a lot. Nor does she try to take over your life while giving you advice - unlike other bike shop owners I have encountered in this town!

My experience with this store has been nothing short of terrible experience. I initially placed an…read moreorder for a bicycle through the bike-to-work scheme. Fortunately, I did not provide them with the access code to claim the funds when they asked me to do it (a word of advice to fellow bike-to-work scheme users: NEVER share the code with this guys unless you confirm the bike's availability in the store). I was told that the bike would be ready in a week and paid a €50 deposit, which was supposed to be refunded once I shared the access code. Advice to other customers: I would never trust again their word about "having the bike in the warehouse", but if you still do and pay the deposit, ask for a receipt the moment you pay it. I did it, and they said they'd send it by email. That email never got to my inbox, so now I can't claim anything) Fast forward two months, and I found myself making countless calls and receiving nothing but false promises. Each time I inquired about the bike, they assured me that they had contacted the warehouse and guaranteed the bike's availability within the next two weeks. However, when those two weeks passed, I called again, only to be presented with yet another excuse, prolonging my wait by an additional two weeks. Frustrated by their lack of transparency and poor service, I decided to cancel my order and requested a refund of my deposit. They instructed me to "contact their orders department via email." Despite my numerous attempts to reach out and request the return of my deposit, they have remained unresponsive. It's disappointing to feel that my €50 deposit has been completely disregarded. I'd avise others to be cautious when dealing with this store.

As a grumpy OAP who has lost faith in kids in cycle shops pretending to be bike mechanics i found…read moremyself at the bike shop in Abbey Street with a tired worn out bike in need of alot of TLC. Expecting to get calls over weekend saying this and that is wrong or you need a new chain etc etc i was suprised that when i took delievery all bike needed was a good old service by a compenant bike professional.All sweet..bike going life new and they didnt break the bank. Only observation to improve service is the provision of a nice leather chair and a cup of coffee while waiting...but alas this service might be taken undrr advisement for us OAP,s Thanks Lads Chris

I like P&K Cycles, my local bike shop which recently moved a few doors down. They're constantly…read morecheaper than the bike shop close to my work, they tell you upfront how much everything costs, bike service is cheap there and they tell you exactly when it will be ready (when you bring it in at four in the afternoon they say with a sad face "it will be only tomorrow though"). The guys are super-friendly and professional, and I don't feel like a stupid person who can't repair his own bike (although I am) when I go in here.

You're rushing up Patrick Street on the way into town but suddenly your bike chain becomes loose…read more Fear not. C&P offer same-day repairs. Bring in your bike, go for a coffee and a walk around the area, pick it up a little later and peddle on. They also sell bikes and biking accessories like the neon vests everyone should wear now while it's pitch dark outside. Safety first!

Recently snapped a bolt in seat clamp so was feeling rather low!, Had not been to the shop before…read morebut it's quite near to me so I went to the website & was looking at their web chat late one evening to see if they could assist. They were still online despite the fact it was after hours, replied to me, and I dropped in the next day and they fixed it for me on the spot. The guys could not have been nicer about it. Great vibe in the shop and super advice. Top quality service, great opening hours.

Horrible experience…read more I am writing to lodge a formal complaint regarding the appalling service and hazardous repair work carried out at your 360 cycle shop, as well as the completely unacceptable behavior of your staff. On 6th May ,I picked up my bicycle from your shop after it was supposedly repaired. However, immediately after taking it back, I noticed a severe issue: the bike frequently gets stuck on the chain. Because of this faulty and irresponsible workmanship, I have been put in highly dangerous situations on the road multiple times. Your shop's negligence has directly compromised my physical safety. To make matters worse, when I brought the bicycle back to address this issue, your staff member outright refused to take responsibility and instead accused me of damaging the bike myself. This defensive, dismissive, and rude attitude is shocking. It is clear that your shop currently shows a total disregard for customer safety and basic accountability. Due to this handling of the situation, I am demanding the following: 1 The full names and contact numbers of both the store manager and the staff member who was on duty and handled my case. 2 A full explanation and an immediate, proper resolution to fix my bicycle at no extra cost, or a full refund so I can have it repaired safely elsewhere. I expect a prompt response to this matter. If this is not resolved satisfactorily, I will not hesitate to escalate this complaint to relevant consumer protection authorities. Thank you for your attention to this urgent matter. Yours sincerely, James

I was handed back a broken bike that wasn't broken when I brought it in and still expected to pay…read more35 euro for it.

Okay so I haven't actually bought any bike gear in here yet but I do love their calm, little coffee…read moreshop. Pleasant staff...love the little sugar bowls and always clean. I'm not a great fan of the franchise coffee shops. All that banging on the machines is a head melt. Seriously I do need a pain killer after visiting some if those better known chains but this place is lovely and relaxing. I will be back.

No idea why these guys don't have full 5 star rating!…read moreThey've been super helpful, gave me great advice, helped me out with my bike to work scheme, gave me a free check up to make sure the bike is still good after a few weeks and to top it all off... I bend me frontwheel in the first week after I bought my new bike... no idea how, but anyway.. they told me "no worries, we'll look after you, because that's just bad luck..." and they did everything they could to sort me out for free or at the lowest possible Charge!! Great experience! great store! great bike! I love it!

Very nice staff, great value and service had problem with bike and they were able to fix and give…read moregreat advice

This is the best idea i have come across in 2009…read more I visited Rothar during the summer in search of a bicycle, now Phibsboro is a long trek for me from Dundrum, its all the way across the other side of the city, I didnt buy a bike but it was worth it to see this operation. You should look at their website to try and get the full flavour of rothar but i will try and describe it to you here. Basically it is a community project that gathers abandoned and donated bicycles from around the city, the people there then do up the bicycles and then sell them on at a really cheap price, about €90 for your average bike. They also conduct classes on maintaining your bicycle and they provide workshop spaces where you can repair your own bike with their tools and get advice on how to fix whatever is wrong. Since i was there they have changed premises and that can only be good. I spent ages walking around phibsboro with my boyfriend trying to find this "shop" in an area i have never been in before, we ended up down a tiny little lane where there were loads of kids playing. It was there we found what i can only describe as a tiny garage with a man in dreds surrounded by bicycles and bike parts. He confirmed that we had found Rothar but unortunately there were not any proper bikes ready to take away. The workshop is bigger and better now but as far as i can see these guys are in real need of bicycles to keep this operation going so as well as giving Rothar a big thumbs up i am sending an encouraging message out to anyone who reads this, if you have an old bike lying around or if you know someone who is throwing one out, think of these guys before you donate your bike to a skip! Oh and just incase you dont speak Irish, Rothar is the Irish for Bicycle and it's pronounced " ruh-har" if you can read my attempt at spelling phonetically!

Amazing community project place where you can get your bike serviced properly and with genuine care…read morefor not much, leave your unwanted bikes for a 2nd life (or buy their refurbished bikes) and even attend a workshop on how to fix your bike yourself. I've had a lot of work done on my bike there which they did in 24 hours only !! and since then, no bother As a community project, they won an entrepreneur award (can't remember which one that was) which means they really know what they re doing and are really committed to the project. I ll try their bike workshop some day !