Extraordinarily bad customer service. I "dealt" with Ross. Called in a week before my son's…read morebirthday to pick out a bike with him, was told to leave it in store so they could modify it before pick up. Was given a layaway docket and receipt. I rang twice in the week and couldn't get to speak to a salesperson. Finally got through on Wednesday to a different salesperson and asked them to mud guard the bike. Was told that's fine. The bike was sold to someone else by Friday pick up. Hollingsworth said they'd call me back within half an hour as they tried to source the bike elsewhere. I rang back four hours later and was told sales staff were on the floor. Do not shop here.

Given that Dublin is full of grimy little bike shops that mainly do repairs and have a small…read moreselection of bikes that you can hardly see because they're so tightly packed, whereas the bigger shops in the suburbs like Eurocycles or Cycle Superstore look like they're printed off a CAD-CAM app screen with no personal touch... this place ends up being one of the best bicycle shops in Dublin. The bikes are well displayed and easy to see and try out, there's a reasonably good selection, and the owner is very knowledgeable - which counts for a lot. Nor does she try to take over your life while giving you advice - unlike other bike shop owners I have encountered in this town!

So this is a weird one to drive up to. It looks a little like a shop from Father Ted or something…read more Or like some aul wan's house that she's lashed a sign up on front for all the local childers to come and get their bikes at. To be fair to them, once you get inside, tis a different story altogether. It's a fairly big warehouse space full of all types of wheels, and a separate section dedicated to cycle accessories and clothes. To be honest though, it's not that good. I don't know much about bikes, but the selection seemed to be heavily based on men's racers and mountain bikes. Not much in the way of women's or alternatives like fixies or hybrids. My main gripe though was that I must have been there for 15 mins, wandering round, wanting to part with my hard earned cash, but not knowing where to begin. In all that time, ain't no one came over and chatted with me or asked if they could help. In the end, I gave up and left. Customer service is key folks! You can have all the annoying jingle ads in the world to get people to your shop, but if you can't help em when they're there, well what's the point!!!

I'll back up what Cathal said in that you would never guess that this shop is called MacDonald…read morecycles. I thought it was called 'TREK'. So imagine my disappointment when I discovered that images of traversing the galaxy with a trusty vulcan were no longer to be conjured up by this shop. Instead I get the borderline psychologically scarring image of a 6 ft. 2 clown popping into my mind's eye every time I walk up Wexford street. I've only ever bought a lock here, but I pop in from time to time to see their offers on second hand bikes and the staff are always really nice. BIKE TREK. Now that's a title. For a bike shop; or at least a really bad sports biopic.

This bicycle shop has been an old staple on Wexford St for years. My husband bought a Raleigh…read moreMustang and a MBK in there years ago. They stock Trek, Falcon & Planet these days as well as the old reliable Raleigh Bikes!

I was going to be traveling around Ireland for 2 weeks and wanted to rent a bike. Paul was…read morefantastic. He answered right away on WhatsApp and email. He sized me up and asked me about my plans, picked a great Giant road bike to use, gave me great advice about my destinations. I even randomly met up with him the next day riding in Phoenix Park! Paul's enthusiasm is seemingly without bounds; it's worth renting a bike to meet Paul! The bike was perfect too, I should add.

Rented and bought a bike from Paul. Super reasonable and personable. Rented a road bike to ride…read morearound with friends, I was in a last minute pinch to get a weekend rental and Paul was super responsive over email phone and whatsapp. After that I ended up buying a second hand bike for my university bound son. I would rent/buy/maintain bikes with Paul and his crew anytime. Reasonably priced, no frills, superb service. I'll come back to him again next time I need a bike in Dublin.

I normally use DublinBikes daily, and today around 12:10pm I took a bike from Smithfield to come…read morehome to Frederick Streert North, I secured the bike around 12:30pm while I needed to go home and took out the key to lock Is it over there. But one person stole it because when I came back to use the bike it wasn't there and the race kept running in the app. The support service is terrible, they were always busy, I sent emails that were not answered, and even if someone stole it from me and I had the key, they wanted to charge me a fee of 150 euros. I opened a case with the police, so that they can help me, since the service itself has been very negligent with the customer who always uses it. My dissatisfaction remains here, and I hope it will be resolved because so far it has not been found and I have not been told any satisfaction.

Avoid at all costs! First we had issues signing up, then the app kept crashing and when we finally…read moregot the system to release a bike we were charged 17 euro on top of our day fee because one of the bikes 'wasn't docked properly' even though it clicked in the lock and was standing by itself. Bikes themselves aren't even in good condition. All together cost 25 euro for 1.5hr of cycling. Customer service was no help and the company clearly make profit off hidden charges and catching customers out. Much better off using one of the many private bike hires available round Dublin.

Great bike shop.. Went in and the guys couldn't help me enough.. RorRor is an amazing gay..dropped…read morehim and the guys some H to say thank you..

Wow I am so incredibly impressed by these guys. So…read moreefficient, so knowledgeable and really affordably priced. It's just €25 for a full bike service and they're happy to have it back to you that day (far quicker than any other bike repair I've been to in my whole bike-riding life)

Shocking service, I left in my bike to be repaired and the…read morelad at the counter was nice and polite and took it in, he told me that unfortunately there was only one person in belgard who can fix bikes so he said it will take up to seven days. Two days the same person rang me back and said they couldn't fix my bike because he was told they don't have the room or the facilities to fix my bike, strange because it has bike repairs and bike service on the sign and it's not as if I was handing in a Boeing 747. I went up and asked him what they couldn't do it and he said because it was a different bike to what they sold they won't do it...it's a standard bike, nothing special, it just needed a nut and bolt. So I walked out and brought it somewhere else, told them the story, they laughed, fixed my bike on the spot and gave it back to me that day. I probably won't go back there, thanks for nothing

Went to get my click and collect order. The store was closed early with no explanation given. I…read morecontacted Halfords customer care who said they would contact the store to get back to me. I never heard back from them and I never did get my order. I contacted Halfords again and this time received no reply. This place is about as useful as a solar-powered torch.

Unfailing helpful knowledgeable staff. Solve tricky repairs on old bikes and provide a quick turn…read morearound on standard models. Bills never too frightening. Convenient no hassle parking bonus. Really glad I changed over from previous bike shop.

This shop was opened by the Eammon Ryan of the Green Party, nice to know he backs up his green…read morepolicies i suppose! This shop is not just open to UCD students, it can be used by any member of the public. They sell bikes in here but they also do repairs, i'd say this is probably their main function. They are kind of slow with their repairs however, it seems they work to their own time and expect everyone else to use their time too. I don't want to put this shop down too much because it is a great facility in a great location. Of course it promotes cycling and facilitates people in their attempts at doing their bit for the environment. one nice thing about this shop is the fact that they will let you borrow their tools to do your own repair if its something small, maybe this is not something they do regularly but i reckon if you ask nicely they will help you!

Popped in earlier this week to get my bike serviced and a pair of new tires, since mine barely had…read moreany rubber left. The Bike Institute's location is very convenient for me as I live in Ashtown and it's fairly easy to get there. If you search for the shop on google maps, it won't take you to the right place, which was one of the things I first struggled with. But I gave them a ring and they kindly directed me to the actual location. For starters, the staff there is very friendly and were incredibly helpful. It was my first time there and I didn't feel like they were trying to sell me anything I didn't need or were pushy in any way. As I only own a bike and literally ride it everywhere, I dropped it off first thing in the morning and asked if I could pick it up by the end of the day and the staff member confidently told me it'd be done before that. I was pleasantly surprised, as most bike shops don't have such a fast turnover! And that was a huuuuuge PLUS for me! However, just because it's a fast turnover, don't be fooled: the quality of the service was superb. My bike is smooth as butter now. So it's safe to say I am very happy with the service they provided! It should get me through the winter and once the winter is over, you can be sure I will drop by again to get the premium service for the summer days Thank you again to all the staff for a great experience! I'm very hesitant to let anyone work on my bike, so this review should showcase my satisfaction.

We were traveling from the United States to Ireland for a month long bike tour. We looked up bike…read moreshops in Dublin before we left the U.S. and told them what we needed. We brought our boxed touring bikes with us and they put them together when we arrived and left. We are so glad we picked The Bike Institute. They are THE BEST!!

Very rude, he sold me a bike with very poor brakes and overall not safe! Called the next day,…read moreasking to swap, he didn't pick up or return my calls. I wouldn't recommend this guy to anybody, his bike nearly got me killed!!

If you are like me, saving every cent and not want to spend money on overpriced parts in bike…read moreshops, this is your place to shop around. This is pretty much like buying stuff from online advert, but you can trust it 100%. Not sure about returns and solving any issues that might come after purchase, but there can't be too much, as bike parts are quite straight forward. Better check measurements before buying. Defo try it, if you need some rare parts.