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    Duke of Computers

    Duke of Computers

    4.5
    (60 reviews)

    Excellent Work This…read morewas for my 3 year old grand daughter Right on time Will recommend them

    I never write reviews, but this was by far the worst experience I've had with a repair shop. Poor…read morecommunication, deceptive information to avoid compensating me for their mistake, and a serious waste of my time and money. Yelp has a set character count so here is a shortened version of my review: I brought my PC in with a clear issue: apps crashing, and a Windows reinstall that kept failing partway through. Before bringing it in, I spent 8 hours troubleshooting on my own and narrowed it down to two likely causes -- a corrupted Windows install or a bad CPU. I explained all of this on the phone and again in person when I dropped it off, and was told I'd get a diagnosis the same day. That didn't happen. I had to call an hour before closing just to get an update, and was told to wait until the next day. When they finally called, they flip-flopped on the diagnosis multiple times within a few hours -- first confirming a corrupted Windows install, then claiming it was fixed, then reversing again to say it was still corrupted. They quoted me $90 for a data transfer and $110 for a Windows reinstall. Since I had my own install media, I said I only needed the transfer -- and the price for that alone jumped to $180, with the excuse that it was only "discounted" when bundled with their install. I paid it anyway to protect my files. When I picked up the PC, they assured me -- twice, after I directly asked -- that reinstalling Windows myself at home would work fine. It didn't. I hit the exact same crash I'd described to them from day one. When I called back, they admitted they'd never actually tested the CPU, despite me flagging it as a likely cause from the start. When I asked why I'd paid $180 for a data transfer I didn't need, they gave excuses and contradicted themselves -- first offering free CPU installation (which takes minutes and isn't a real concession), then claiming the transfer would've been necessary regardless, which wasn't true since I could have accessed my files for free from the other drive. When I brought the PC back in, I watched the tech Google my exact problem before telling me they'd "seen this before." The CPU warranty process was its own headache: days of unanswered messages, a lie that it had already been shipped when it hadn't, and them dodging my calls entirely. I called twice in ten minutes and got voicemail both times; a friend called the same number seconds later and got through immediately. The one good part of this experience was an employee named Charlie, who was consistently kind and professional, even helping carry my PC from the car. Everyone else I dealt with was dismissive and dishonest. End result: I paid $180 for work I didn't need, got no refund or compensation for their misdiagnosis, wasted well over a week, and felt completely scammed. I won't be returning.

    Best Buy

    Best Buy

    2.4
    (430 reviews)
    $$

    Amazing service from Troy and Larry at Best Buy!!!…read more They took the time to truly listen to our needs and connected us with the right products rather than simply trying to make a sale. Their expertise, honesty, and sincerity immediately earned our trust, and that's incredibly important to us as customers. What really stood out was that they weren't focused on selling us everything. Instead, they explained what we genuinely needed, including things we hadn't even considered but would ultimately benefit from. That level of knowledge and integrity is rare. Troy and Larry are prime examples of what customer service excellence should look like. They went above and beyond to make sure we were informed, comfortable, and confident in our decisions. Best Buy is fortunate to have employees like them. They definitely deserve a raise!

    I am extremely disappointed with my experience purchasing a built-in refrigerator from Best Buy…read more We paid $450 for the installation and an additional $400 to have the electrical outlet moved, expecting a professional, hassle-free installation. Instead, it has been one problem after another. The first installation team arrived without the refrigerator. The following day, another crew delivered the refrigerator but couldn't get it aligned properly. A week later, Best Buy sent yet another installer, who still failed to complete the job. During the installation attempts, the installers repeatedly pulled and shoved the refrigerator by force instead of using the built-in leveling wheels. As a result, they broke one of the refrigerator's leveling legs/wheels. Now, unbelievably, Best Buy is telling us that we have to pay for the part their installers broke before they will return to finish the installation. Three weeks after delivery, our refrigerator is still not fully installed. The water line has never been connected, so we have no water and no ice maker. We paid for a complete installation, yet the job remains unfinished. To make matters worse, the store manager told us that the installation department and the repair department do not communicate with each other, so she doesn't know how to resolve the issue. As the customer, we are being left to deal with Best Buy's internal communication problems. This entire experience has been frustrating, stressful, and completely unacceptable. We paid for professional installation, yet have endured multiple failed appointments, damage to a brand-new appliance, and three weeks without a fully functioning refrigerator. We are simply asking Best Buy to stand behind its service. We expect Best Buy to replace the part their installers damaged at no cost to us, complete the installation immediately, connect the water line so the refrigerator is fully operational, verify that the appliance is properly aligned and functioning as intended, and reimburse us for the installation service if they are unable to deliver the professional installation we paid for. Customers should not have to pay for damage caused by Best Buy's installers or spend weeks trying to coordinate between departments that do not communicate with one another. I hope Best Buy's corporate customer service reviews this situation and takes the appropriate steps to resolve it promptly. We are still willing to work toward a resolution, but after three weeks, it is time for Best Buy to take responsibility and make this right.

    Switch SUPERNAP 7 - telecommunications - Updated August 2026

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