The festive dinner is a good deal. It comes with cranberry sauce, stuffing and 5 Lindor chocolates. Beware if you select dark meat when ordering the quarter chicken - it's a very small portion. The server should have asked if we wanted a whole grain or white dinner roll. I only found out that they offered whole grain when I saw it on the plate of a neighbouring table. Don't forget to use your Scene card to earn points. The server won't remind you. Underground parking is free at dinner time. read more

I had lunch today at Swiss Chalet. I ordered what I have been ordering lately at Swiss Chalet ... a half chicken dinner with corn. It's Weight Watcher friendly (just seven points!). It was okay. The corn was previously frozen and kind of cold. The chicken was overcooked, seemed to be sitting around for a while and the wing was burnt and inedible. The roll was warm and the sauce had a nice bite ... they were the best part of the meal. Ivy was my server and she was efficient. read more

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Fast friendly service as long as you call the restaurant directly. Don't call the order desk. They are close to useless. Sad but true. Food is always ready for pick up. Very efficient. Portions are getting smaller every year. read more

Ordered online takeout for 6:30. Didn't get the food until 7:30 after physically going into the takeout counter and asking why it was taking so long. I paid before so that the food could be delivered to my car. Waited for 15 mins and didn't receive any text update so I went to the takeout area. None of the staff was at the register taking orders or giving updates to the 10 or so people waiting in a confined space. I had to demand an update for my order and the staff member seemed to just enter the online order into the local POS machine! If there are no staff at the register, online orders don't enter into the system? I could have been waiting all night if I didn't go in demanding my food. No update after 45 minutes of waiting. There is no excuse for this service. Absolutely terrible failure of a location. No explanation for the delay, no text message updates and no social distancing. This location is a disaster! Walk in customers got their food before me after coming into the takeout area 30 minutes after me! What's the point of online orders? When you have a pickup time, it's a commitment to a paying customer. Don't promise service when you can't deliver! read more

I meet a friend for lunch at Swiss Chalet every few weeks, and the last dozen times or so, this is the location we've chosen. I can honestly say I've never had a bad meal here. There is nothing revolutionary on Swiss Chalet's menu, but there's lots to choose from, and as far as I'm concerned you can never go wrong with a quarter chicken dinner. My chicken was nicely cooked, and I've always loved the fries here, and today was no exception. I also enjoy that they have deals if you have a CAA membership. Even though they've gotten rid of their two quarter chicken dinners for $15.99 deal, they now offer a free appetizer or dessert if you buy two entrees. So we got the chicken spring rolls. They were nice and hot and tasty, especially if you ask for the sweet chilli Thai sauce instead of the plum. As far as this particular location goes, I feel the staff are quick and efficient, and it never seems to be very busy at lunch, so it's always easy to get a booth, and take your time with your meal without chaos going on around you. A big plus for me! read more

Swiss Chalet - Comfort Food Near Me - North York, Ontario

The worst slow service. Waited 15 minutes to be served. Had to search for a server. Severely understaffed. Washrooms are filthy. Used to be a great location. read more

I haven't been to Swiss Chalet since I moved to the US in 2007. And like all things Canadian, I miss it. Yet for some reason, every time I visit Canada on business, there never seems to be a good time or opportunity to eat it. Try taking a client to Swiss Chalet.....its not exactly what they consider adequate hospitality. So when I went to Toronto last week and had a night free and dinner with a pal of mine - I saw one across from my hotel. Like some crackhead who was jonesing for a fix - I literally ran there from my hotel, arriving no more than 15 minutes before closing, begging a poor old asian lady to let us in. I wasn't let down and my memory served me right. The sauce and chicken, piping hot, moist and just as they do it. Soft, warm buns for chip in chicken sandwich to dunk in the sauce.....all washed down with a coke. I missed this little Swiss piece of Canada. read more

Swiss Chalet - Swiss Chalet chicken, fries, ribs and buns. And a smile. - Comfort Food Near Me - North York, Ontario

Visited Fri May 19 for dinner. A restaurant shouldn't be empty on a Fri night, and this one was empty. Pros Swiss Chalet just started a brand new FRIED chicken dinner, I ordered the half-chicken it comes with 4 pieces (2 white and 2 dark), coleslaw and 2 sides! It tasted even better than KFC in my opinion. Ample parking New side jalepeno mashed potato, was ok. Cons The 1/4 rotisserie chicken dinner did not look impressive compared to the 1/2 chicken, it comes with 1 piece of meat. Loaded baked potato didn't have enough toppings, it looked like it was kept warm for the past few hours. Server didn't ask us if we wanted a white or wheat roll, we were stuck with a white roll. Butter and sour cream come pre-packed, pre-packed items indicate manufactured to me. We asked for our leftovers to go, so we saved the sauces and put it onto the plate. The server dumped all the sauces, so we ended up offering a new gravy and new swiss chalet sauce. Protip - Try the fried chicken before it's removed from the menu on June 11. Damage - $32 after tax before tip. read more

This used to be a great location to go. Service has gone down tremendously that really mimics what is happening with the location. It has also shrunk in size. Food is still your run-of-the-mill Swiss Chalet but we used to go to this place because of the friendly staff. Will go somewhere else next time. read more

Worst service ever. Didn't think a simple take out order could be a bad experience. Not busy at all when I went to pick up my order. The teenager at the cash processed my credit card charge and got my order from the kitchen placed it on the counter then walked away without saying a word. I thought she had gone to get another part of my order and waited 2 minutes for her to return so I can get my credit card receipt only to realize she went off to refill the ketchup in another part of the restaurant. Had a similar poor service experience at the adjoining Harvey's. This is an example of why even a chain franchise is so different from one place to another. read more

The service was ok. I got the rotisserie beef and quarter chicken with fries and my boyfriend got the quarter chicken with 1/3 ribs. The beef was not fresh, barely warm. The chicken was pretty pink, the fries were the best part of my meal..sadly. My boyfriends ribs were dry, like it was old and his chicken was also pink. Not impressed. The man who worked there kept cursing in Chinese, all I heard was DIU DIU DIU, he wasn't even quiet about it. Def will not be returning at this location! read more

Ordered delivery online. They called me after the store was closed, to tel me the were OUT OF CHICKEN!!! Didn't offer me anything, told me too bad. Cara customer support (fuck!ng usless) could only offer me the phone number of the closed store, to find some sort of restitution myself. Great Job !! read more

I will not be going back to Swiss Chalet. I am very disappointed. I placed a take out order. Only half of the order was correct. I ended up spending more than I wanted. I mentioned to the representative at the store. And they didn't want to correct the things that were in my bag that were not what I had order. I have to no avail tried contacting Swiss chalet online via email and by phone. It seems like no one cares about the customer these days. read more

Don't order online. Phone in & request extra well done. Ordered delivery on line last week and I am supposing it comes from this franchise since it's closest. The chicken was definitely undercooked... a lot. When I called customer service they credited the cost of only the chicken. (What is use of the rest of the dinner? Everything is cold or over heated by the time you get a replacement not to mention the additional time involved.) No concern whatsoever on the effects of eating undercooked chicken on the part of customer service. It's common to get a messed up order from this location. Also note to use your credit you have to order by phone and it expires in 30 days. read more

Food was overcooked, and service was poor. Server did not bring out correct order. Spinach dip had a cm layer of oil on top. Better Swiss chalet's elsewhere read more

I've never been to this location before, so on my home from visiting Edwards Gardens...we decided to give it a go (we were heading to the Don Valley). Went in on Labour Day at around 3 and the place was very quiet. We were seated immediately (by a cook) and then our waiter was by shortly thereafter..took our drink order and off he went. When he came back, we ordered two of their summer specials....quarter chicken, fries, quarter of a corn on the cob, coleslaw, bun and dessert...all for $12.99/person. Food came out fairly quickly (under 10 minutes). Disappointed in the corn on the cob...it was way overcooked and flavourless. Too bad. Rest of the meal was good. Since the offer came with dessert...you get the option of a sundae or pie. Person I was with had the sundae (said the ice cream was "old) and I had the pecan pie (which was ok...not great). It's what I expected from a Swiss Chalet so there were no surprises. Male server was very good. read more

Unfortunately I'm in the delivery area of this Swiss Chalet. It seems the kitchen staff doesn't understand the difference between white meat and dark meat; of the dozen or so orders I've made requesting dark meat, without fail every time they've given me light meat. This makes for an incredibly dry, sawdusty wrap. Repeatedly these guys forget basic things, like that poutine is made from fries, gravy and cheese curd - and not just fries (yes, they send me a bag of fries and called it poutine.) Some of the delivery people also seem to get confused by buzzcode numbers. My buzzcode is the same as my apartment number, which I write into the buzzcode field on their order form. Some of the delivery people have simply not bothered to deliver because they couldn't figure out to buzz my apartment number. So why do I order from them if they're so bad? Well, when you live at Don Mills and Sheppard, your delivery options are limited to either this dreadful place, or the low end Spring Rolls in the mall. Fortunately I'm moving and will never order from these guys again. Hooray! read more

there was nothing bad about this place the workers were nice just a bit of extra waiting time but other then that the food was great specially the fries read more

Not a big Swiss Chalet fan and haven't been here in a while since there are much better places to hit up than Swiss Chalet. When you go here, you know exactly what you're getting into so you're not surprised by something different. The food is consistent. I think I went about 10 years between eating at Swiss Chalet and it still tastes the same which isn't a bad thing because the food was still good. read more

This used to be Outback Steakhouse, which should have stayed because Swiss Chalet didn't bring anything new. I like eating chickens because they are healthy and good for diet and all but Swiss Chalet isn't the ideal place to eat them as they are either hit or miss. Foods are average at best but they are cheap and quick. read more

My husband and I are big fans of Swiss Chalet so on our anniversary we went to this location because it is close to where we live. BIG MISTAKE!!!, we got there and were first in the wait line for a table. we waited 30 minutes before anyone noticed us to be seated, while we were waiting I noticed 10 tables that were available, so why the long wait?, that's easy the hostess was nowhere to be found and the staff didn't pay attention.. to me that's strike 1. we finely got seated and it took another 20 minutes before our waiter came over to us. I have never waited 20 minutes to place my drink order anywhere. we placed our drink and food order and asked for extra butter and chalet sauce at the same time, you know thinking ahead. 15 minutes later we got our drinks, and 20 minutes after that we got our meal - minus the extra butter and sauce. we reminded our waiter and he said he would be right back. 20 minutes later and we were almost finished our meal when he finely came back with the butter and sauce, needless to say I was not impressed and that was strike 2. our meals came with dessert, we decided to order ice cream, thinking you can't screw that up, well we were wrong, we ordered 2 chocolate sundae's with chocolate sauce, whip cream and a cherry, we got 2 bowls of chocolate ice cream, no whip cream, chocolate sauce, or cherry and no spoon. we complained and he brought back 2 bowls of chocolate ice cream with chocolate sauce and 2 plastic big soup spoons, and that was strike 3. we talked to the manager and he did nothing, we paid the bill, left no tip and won't go back to that location again. I DO NOT RECOMEND THIS LOCATION AT ALL in fact I would say a void it like the plague. BTW our waiter's name was SAM L read more

Lets Start I have been here before and it was ok but this last time was terrible First when I went there it was a Thursday evening @ dinner time so it was a little busy but I waited 15 min before I even saw a hostess to get a table yet when I looked around there was plenty of tables. Yet still no hostess and some of the tables were dirty and not cleaned up after guests. Finally got a table and the hostess has to clean it for us was told my server Sam L would be there in a minute. 20 min later he showed up and asked us what we wanted to drink we told him and said that we were ready to order food as well. We both ordered the holiday special that they had on and a app to start. it took 15 min to get the app and it was rock hard (we ordered perogies) then our food came 5 min later I had asked for extra sauce when I ordered my food and asked for more butter He didn't bring them and I asked if he was said no problem. He left and was nowhere to be found for another 20 min the he finally came out into the dining room with another persons food I reminded him and he finally got it 7 min later. Now the food was ok except for the stuffing it had to be the worst that I have ever had in my life it was soggy and didn't even taste like stuffing. I could not eat it so I asked for another roll it took about 10 min for him to bring the roll and he brought no butter at this point I was not going to ask as I felt I would never get it. When we finally finished our meal we asked for our desert 2 Sundays they were in no way made right but it took him 20 min to bring them, I had also asked for a refill for my soda and was told no problem. At the tome of writing this (2 weeks later ) I have still not gotten my refill. I have to say that I will never be back to this location again and hopefully that if you go there you don't get the waiter Sam L as he was the most incompetent waiter that I have ever seen. read more

such good service the people are really nice and its such a nice place to eat for celabrations