The last thing I needed was a solar panel leaking. I called Frank Bustamante, the owner of Holy…read moreParadise Pools, and left a voice message. Frank responded within a day which made me happy. He said he would be by before noon. He showed up on time. He was friendly, professional, and he explained what the issue was with my Solar panel and he fixed it. He did not try to upsell me anything and he did explain what could happen in the future because my solar panels are extremely old. I feel like I know what to expect and to plan for it. But for today everything is fixed and good to go! I would recommend this pool company in Santa Rosa!

Had a pool issue that needed immediate attention, and Frank came through after 4 PM on a Friday to…read morefix it. Always excellent service. Highly recommend!

Sent by our warranty company AHS, they gave a bit of an inflated estimate on replacing a pool…read morefilter and pump. When I attempted to contact them, no one picked up a call nor returned one. I was fortunate enough to find Nelson Pool service and the rest is history!

Perfect Pass Pools was assigned by First American Home Warranty to inspect my pool heater…read more Unfortunately, the technician appeared inexperienced and seemed to be learning on the job. After the visit, he submitted a report to the warranty company that contained inaccurate information, which resulted in my claim being denied. I have made multiple attempts to contact the company to discuss the issue, but they have not returned my calls or shown any interest in resolving the matter. Based on my experience, I cannot recommend this business. If you are relying on accurate diagnostics and professional service, you may want to consider other options. Ther motto "interesting"

I dont have any first person experience with clean pools, besides setting an appointment for them…read moreto meet up with my old man. They were very quick to respond to my message / phone call which is huge since my dad was with out pool service for a couple months and was flaked on a couple times. After my pops meet up with Clean Pools he was very impressed and started service immediately. They are very knowledgeable and got his pool looking better then i've seen it before. He is also getting a hand rail installed in the pool and hot tub so he can safely use them. Ill Definitely recommend them to anyone i hear looking for a new pool professional

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

Our tub was delivered May, '25. The delivery man accidentally slit the cover. That day we were…read moretold they would bring out a new cover in 3 weeks. I have contacted them several times a month, always being told they aren't sure when they can get a new one delivered. It is infuriating- tub cover has a big slit on it and Thomas, owner/manager, refuses to take any calls from me. I'm SO disappointed in this company. It's been almost a YEAR of frequent calls/texts.....

Wow! I cannot explain how amazing all of the team at Sonoma Spas are! I called in a panic for a…read morevacation rental I manage, because the spa motor was suddenly making a dreadful noise. I was calling late on a Thursday, and their next appointment for an on-site evaluation was not until Tuesday, and I had a guest checking in on Friday. They patiently and kindly connected me to one of their remote technicians, Brandon. After a short conversation regarding my past electrical and spa experience, Brandon felt sure I could trouble shoot the issue and resolve it on my own. I wouldn't have time until after the guest left in a few days, and Brandon offered to answer any questions should I get stuck when I did get to it. Would you believe that he DID answer my texts a few days later? He even got on the phone with me to trouble shoot why the part failed so that I could prevent another instance. AMAZING! This is the level of customer excellence they provide to someone who isn't even technically a client, imagine how amazing they are when you are a client? I cannot recommend them highly enough, Brandon specifically was super knowledgeable and patient. They have definitely won me over as a client for any future needs I have.

Daniel's service is dependable for regular spa service. He is SUPER on the job when there is…read moresomething unexpected. That's when customer service really matters, and he is a pro at it. He has the technical info and the commitment to make him valuable. It's hard to find the right person you can trust and he fills the bill! And a great family man!

Daniel is very good and easy to deal with but his wife is a whole different story. She billed me…read more$858 without giving me a quote for what they were doing. My pool was green for many weeks. They charged me $420 for labor to put chemicals in my pool at the same time they were charging me for my weekly service.I would not recommend them at this stage in their new business. Looks like we are off to small claims.

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

Jeff and team did a great job installing our pool - salt water, heater, cover. It was a complicated…read moresetup and he did a great job and within our budget. He is always available like a friend, helping us post-install as we learn how to maintain, fix any issues that come up. Highly recommend him.

The son installed this blem pool - almost 2 years later, I am getting the runaround. Jeff Cerini…read morepassed this blem pool issue to his son and They have not exhibited integrity. Do not work with this company. ( I have been conservative and waited 2 years and I regret every day I trusted them). They said would repair this spring....

Let's give the professionals a round of applause for opening up their showroom for a wellness…read moreevent. I tried a swim spa for exercise in 85 degree water. Level 3 provided a strong current and my glass of water didn't budge from its cup holder. I warmed up in the spa next and could've spent hours there. Safety covers are plentiful and double as cabanas. Leo answered all my questions and is familiar with a kidney bean shaped pool. I highly recommend this company and the grandkids are doing a great job.

LAZY! The house I bought had a pool which was the first one I have ever owned so I knew nothing…read more I used Johnson because they had serviced the pool for the previous owners. From the get, their service was mediocre and spotty. Then I learned that despite the pool being salt water--which they were aware of since they actually wrote up the sellers condition report for the pool disclosure part of the buying process, Johnson just ignored that and NEVER serviced the pool as it was meant to be maintained in order for the salt water system to work. Instead they would just show up periodically and dump chlorine into the water--NOT what you do to a salt water pool. Consequently the salt water cells were never cleaned allowing the entire system to fail and refused to correct the situation. They are LAXY USELESS CRIMINALS who will happily accept your monthly payment yet do nothing to earn the money spent. STAY FAR FAR AWAY!