Rude staff, bad service and very mediocre cakes!
You know, my impression of this place is that they know that they are located at the Covent garden which has the benefits of London's never ending tourists; so why should they bother themselves with the quality!?
Just to give you more detail about our experience: We chose this place because we had some time to kill and we decided to enjoy the outside tables it has. They packed the interior of the store with so many tables that it was really difficult to get to counter! While we got there, they ignored us for some minutes and were talking each other about the orders that they messed up! We had some questions about their menu and they did not answer any of them! They behaved in a way that "hey! you are wasting our time, order or leave!" Anyway, we ordered a tea for two, an espresso and two cakes (around 17 pounds). When we seated, a guy (the shop owner or manager, I guess) brought the order, but instead of any greeting and while keeping the tray in his hand he said "I have a problem here!" and with a very nasty smile he continued "you are three but you ordered only two two cakes! The outside tables are only for customers who ordered both tea or coffee and cakes"! I said we are three persons and we ordered three drinks and two cakes! There isn't any indication of this rule in your menu or on the walls and even it was, what you saying sounds really unreasonable. Besides, now we only take one table (one of us were seated at the edge of stores wall). He said but this is our rule, if you want you can seat inside! I explained that one of us cannot had any sugar and please do not continue this argument. He didn't believe me and he said OK, I will bring you a no-sugar cake! I said no, we do not want any no-sugar cake, leave the tray on the table and just leave us otherwise I had to make a complain about your behavior. I raised my voice a bit and it worked! But Honestly, the cake and tea does not worth neither the price nor the argument! We left that place in 15 min and went to a Starbucks nearby which had a good view of the corner. read more