Atmosphere: Very spa-ish. It's a small place but they're working with what they've got. The…read moreupstairs is the salon portion with three pedi chairs two mani stations and one hair chair. The downstairs is the spa and they take the idea of calm very seriously. It was very comfortable and dim. They give you robes and very awkward sandals that cut your feet, but I appreciate the thought. Massage: It was honestly one of the best massages I've had in a long time. I could hear some noise through the walls that disturbed my serenity, but that wasn't the masseuses fault. Pedicure: I'm used to a little more time on the front end of the pedi - you know scrubs and rubs and soaks and things, but it wasn't bad. I was super doubtful of the polish job, but I stand corrected two weeks later and not a chip from the regular polish. They offer to let you keep your scrubber as is status quo these days. Changing Area: Big fan. The locker area is smallish, but it's just what it needs to be. It could do with a table or stool or something to set things on temporarily. Then there's a small seating area, shower area, toilets, and THE STEAM ROOM. The showers were great - I could have stayed in that multi-headed shower of goodness for a long long time. The steam room was great. I have absolutely no experience from whence to draw conclusions from but it was steamy and dark and made me feel as though all the toxins I had worked up the night before were leaving my body. Staff: All super friendly. What I did find odd was that the staff all seemed to do many jobs - a masseuse and a nail tech also both did hair. It's certainly possibly they have well-rounded certifications, but it was strange to me. The downstairs greeter woman did a good job showing everyone where to find lotion, mouthwash, and razors, among other things. What was lacking was more direction on where to be and how to do things. Overall....I enjoyed it very much. There were small details that I would notice were off from a high end professional spa, but they didn't deter me. It's trying very very hard to be great and it's almost there. The devil is always in the details.

Had a bad experience there. A terrible facial. I could have done a better job myself at home…read more Despite the fact I wrote on the release that I had rosacea, the manicurist (she was no way an aesthetician, started rubbing my face with a sand like grit exfoliating scrub. She never put a headband on my head and instead of removing the exfoliating material off my face she rubbed it into my hair. This I only noticed after the facial was over. No proper facial massage. She just kept applying different creams to my face and wiping at them. Waste of money.

After owning a hot tub & pool for several years and balancing all my own chemicals, I was unable to…read morebring my pH and alkalinity down in my hot tub. I called Splashtime & they immediately offered to help & suggested I bring a water sample & so they could consult with me free of charge. After consultation & detailed, professional, print out of next steps, it worked! Professional, informative, Uber-helpful, kind, detailed & friendly! I cannot think of going anywhere else for & and all pool, hot tub service, chemicals & consultation!

Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

WOW! So much value for what you pay!! We chose Heavenly Night to stay in. The room was clean and…read moretidy upon entry. All instructions were clear and we had no problem with the fireplace or Jacuzzi tub. The turtle cheesecake is a MUST order. So delicious. The ambiance was so romantic for a winter get away!! Breakfast was delicious and nutritious. Cannot wait to stay again in another themed room during every season :) We ate at cafe calamari in town during our stay. Super close and delicious!

Very lovely quaint place! Stone Grotto room was perfect, everything I pre-ordered was here waiting!…read moreThe decorations were amazing and the jacuzzi tub was very cozy! The fireplace was an awesome warm touch! Couples swing chair on the patio with a nice view. Parking right in front with very little travel to bring things from the car. The room is worth the price, probably below market for a B & B. Only note it's not a true B & B, no live hot breakfast, maybe before Covid there used to be? But the refrigerated breakfast was ok, nothing filling or spectacular. Added the cheesecake and it was definitely worth the extra $$!

It WAS just the impeller. Thanks Wolter for ( again) expertly saving my pool and cleaner.read more

I've been doing business with Wolter Pools for over 20 years. They have always been responsive to…read moreany needs or problems and are genuinely kind people. I highly recommend this business for your pool and/or hot tub needs.

My review of Lake Geneva Pool and Spas has spun to ground zero 3 years later on a 3 year old pool…read more This pool was not set true and level to begin with with and is noticeable when full of water. There is definitely a catastrophic failure that is likely caused by a very poor install and winterizing of the pool. It appears there is settlement around the pool due to improper installation and compaction of the surrounding soils. I went to open this pool this year and noticed it drained down. That is not a good sign. Of course they came to air test, seen it failed and left. As it was put it is not Lake Geneva Pools Problem anymore and left. First observation is skimmer box is busted up. Improper winterization and ice damage. That is a major repair if the epoxy coating does not work to seal up the box. That is all I can try. Second observation is the return lines to the pool. Cannot get air pressure on the system. There is either a poor winterization of the lines or major settlement snapped the lines. Time will tell once a leak detection service can get in and do their testing and maybe send a fiber optic camera thru it. Third is the water heater. Leaks out the bottom every year. Always needing some sort of attention. This should not be. Forth are the laminar jets. They just do not operate like they should with the lighting. Never have since the beginning. It is sad for the price they charge for these. One laminar jet and area surrounding it sunk a lot. Fifth is bubbler jets. One jet si surrounded with sand and sediment. This is troubling as we do not know where that is coming from. If those failed that shallow deck is poured with concrete under the fiberglass. Basically the pool becomes a total loss as there is no safe way to repair those. This is disappointing to say the least that a pool install has this many issues. My aunt's pool is 45 years old and still working fine. This repair will be costly to say the least. This is gut wrenching because I have to fill the pool and hope the two bubbler jets will heat it and not cause a drain down. Pool must hit the 80 degrees for leak detection services to work in it. A lot of sleepless nights now.

i've never heard of such a ridiculous price to paint a pool slide. $5200 you could buy a new one.read more

Pending approval The fact that the bedroom was a separate…read morespace with a door from the "living room" area was a fantastic feature that I wish all hotels offered. We were able to have a great time in the living area and have a separate space to sleep. The room did have a musty odor upon arrival but with the a/c on when we returned the smell dissipated. The sheets had a stain on it, I am assuming it was washed but a left over stain which was off putting but I understand it can happen. There was a stain on couch but again it happens. Overall really good stay. They had breakfast included which is always a plus along with free onsite parking. It is about 20 min from Lake Geneva which is great and had bars close by which was fun.

I can't comment on the rooms at this hotel because I never stayed there despite what the hotel…read moreclaims. I made a reservation on Expedia for this hotel on the July 21st. My plans changed and I canceled the reservation on July 23rd before 4pm. According to the policy on my reservation, I would receive a full refund. Expedia confirmed this, and I have a receipt showing no charge. A few days later I see on my credit card that I was charged for the room. I called the hotel and they accused me of staying there and sent a confirmation card with a signature that was not mine. The manager refused to give his full name and they accused me of lying. I reached out to the parent company and they upheld what hotel claimed. Additionally, I requested video footage of the night to show that I was not there, and have received no reply. I encourage anyone to be very careful booking with this place. I have contacted the police, the BBB, and the local news as this is a consumer protection issue and needs to be investigated.

The staff at Lake Lawn Lodge are professional and accommodating. We recently stayed at the resort,…read moreand were pleasantly surprised the rooms were recently upgraded. Beds are wonderful and the overall property is easy to navigate. I would absolutely stay here again.

If zero star were possible I would choose that. Apparently no one on this property dusts. The…read morefloors are gross every where, bathrooms disgusting. The lack of management and response is embarrassing for the amount they charge. The update makes zero sense, dirty white walls... everything is white no northwoods feel. Go spend your money at Geneva National!

We usually stay in Lake Geneva but this summer we decided to explore Lake Delavan instead. We got a…read moregreat deal on a little condo at this resort and we had a wonderful time! The staff was very friendly and attentive. We went the third week of September and luckily they still had their outdoor pool and activities going. Every other resort I been to, close their outdoor pool after Labor Day. The view was beautiful specially from their reception area. They didn't have any restaurants however their is a supper club restaurant within a 5mn walk and their sister property is within a 5mn drive and it has an amazing restaurant. They are lake front however is not for swimming but for fishing and boating, you can walk to the public beach entrance which is about a 7mn walk.

My wife and I recently enjoyed a wonderful weekend here. I spoke with Julia on the phone prior to…read moreour arrival and mentioned we would be celebrating our 10th anniversary. When we arrived she was at the front desk welcoming us. Julia had a lovely suite ready and on the door was a Happy Anniversary poster signed by all of the staff. I can't say enough about the kindness of Julia, Victoria and entire staff. What a clean comfy cozy and quiet gem of a place. We will surely be back!

The gym is definitely not worth the money! Many other gyms in the area have newer equipment and…read morebetter facilities for the same price. It regularly takes months for things that should be obviously noticed and prioritized to be fixed by management. I reported multiple complaints to the seemingly uncaring staff about having no lights in the parking lot when it's dark in the morning and broken equipment, which they didn't bother to respond to or even put a sign on the broken equipment for weeks. I come at varying times in the morning, and there are cars parked on both sides of the street and the lot is full due to their class times. I mentioned this to Jane at the front desk, who didn't seem to care when she rudely told me, "Well, it's the busiest time of the morning. There are only two classes." And then went right back to folding her towels. I asked again about why they don't split up the class--as they hold the most popular class at the most popular time for working people regularly just going to the gym--and she rudely dismissed my concern again. Don't come here if you want new and working equipment, not to have to plan your workout around that of retired people, and a staff that cares about its facilities and guests.

Wonderful facility. The locker rooms are always clean and fully stocked. The main area is clean, it…read morecan get cold sometimes, but it feels great on a hot summer day. The tennis courts are in great condition and the gym/weight rooms are very decent. love that there is a small walkable track area as well. They do offer childcare, but we never needed that so not sure how it works to be used. The tennis pros are fantastic. We have had such a great experience and my daughter has gained so much more knowledge and love of the sport because of her private lessons. She also took part in Match Play and absolutely loved that as well. It was a great experience to be able to play with other highschoolers. We live just over a hour away and we find it worth it for the drive. There are other facilities we could choose, however, this one came recommended to us and because we just really needed a place for tennis, we didn't need a large gym/tennis facility we chose to have a membership here. The prices for memberships are very fair and good for what you receive here. I rather stay here than go to a more traditional style club. It can get busy with tournaments but we have never had an issue about seating inside or finding a place to park. The facility keeps up with maintenance when needed and we never experienced an issue other than soap was out and front desk employee took care of right away. If you are using the weight rooms etc. they have towels and disinfecting spray, which I saw everyone using when they would use the equipment, this was great to see! Highly recommend if you need something that won't break the bank and or want to get involved in tennis. Jon and Adam are truly wonderful! Thank you for all the lessons, guidance and expertise Jon, you truly are a great instructor.

Very clean and quiet hotel. Reasonable prices and located with 10 min from Lake Geneva.read more

The GM of this property is wonderful. Very nice person. We'll definitely be staying here again if…read morewe're in that area also FYI, they have a saltwater pool not chlorine so great on your eyes he told me.