This place is delicious however I am very disappointed with the service.
My fiancé and I booked them for our wedding months in advance. 2.5 months before the wedding we reached out to see if we could meet up to just go over and finalize it all before the wedding. They had recently moved and we were told that they lost the book with our order. They still had the picture of the cake we wanted but no information on numbers of cupcakes, cake balls, or flavors. Mind you we only found out because we reached out to them...
Okay crap happens so I asked if we could meet up again and go over and offered have a date that worked with our schedules because my fiancé only has one weekend off a month. I explained that and said that I didn't remember the flavors we had decided on and would like to meet anyway. The owner read the message and never replied.
After talking to my fiancé we decided that we would go a different direction with our wedding and I sent another message to let them know that and told them I hoped they had a great week. Again, they read the message and didn't reply.
You cannot comment on fb to leave a review so that's why I'm doing it here.
The treats are delicious but the lack of response and communication of this mistake has really turned me off from them and I won't be going back.
Now 2.5 months before our wedding we are working to book someone else. I know it'll all work out but still it's an inconvenience and the fact that we haven't heard anything else from the shop is a huge disappointment. read more