Absolutely the most rude people answer the phone. Annette and the other "employee" who answer the phone are simply awful. I will make sure to tell everyone I know to take their business elsewhere. It took two endlessly painful conversations to get a photocopy of a nearly useless receipt. Annette, the date someone had their seti. tank pumped is not "private" information It had the date on it that I needed but otherwise the most infuriating human beings I have ever come across on the phone. Do yourself a favor and take your business somewhere else. read more

Been using Sweet Septic for 40 years. Bugs-to-you for 40 years. Bought 300 gallon septic tank from them 15 years ago for motor home. Always friendly and helpful. read more

Zero stars wasn't an option. Annette is a HORRIBLE person who has no right answer the business phones. I know the difference between someone laughing with me and AT me. It's completely normal to defend your wife, Mike. But wrong is wrong and it will eventually cost you many costumers if it continues. Iknow I wasn't the 1st nor the last. No loss to me...we had your competition drain the tank and install risers. Your loss. read more

Sweet Septic - Is that proof enough. Jerks! - Septic Services Near Me - Placerville, California

We have used them for years. They serviced two of our homes and the family's ranch. Their team always makes the entire process easy. The gentleman on the latest call was knowledgeable, courteous, and quick! Highly recommend Sweet Septic Systems, Inc. read more

Never owned a septic system before and wasn't quite sure what to do when "stinky water" started leaking out of a pipe in our yard. Sweet Septic came out and showed us how our system works and explained that one area of our leech field is not working. (That's a whole other story.). It also turned out that our tanks haven't been pumped out since 2018. (Thanks previous owners who said they had. :-( ). Our service guy was really nice, took his time to explain everything and helped us out. I will be calling them again next time we need help. read more

If I could give ZERO stars, I would. Spoke to a lady and was seeking guidance on a new property we took over regarding the septic tank. She acknowledged they were the company that last serviced the tank but offered no assistance. She was rude, unprofessional and unhelpful. Absolutely ZERO customer service! She made comments like "I'm not going to do your job" "We don't have time to go all over the county checking tanks." I had no problem paying for the service to have a diagnostic completed. Our company owns and operates over 60 communities and deals with a lot of vendors and have never encountered anyone being so horrible to a potential customer. Very disappointing. read more

Wonderful experience with Sweet Septic. Very professional - Kevin arrived on time and did great work. Very competitive pricing and good value. We had them pump a septic tank that was very overdue for a pump. Will use them again! read more

We called Sweet Septic to check out our septic tank, which was leaking water from the lid. We choose them due to great reviews from others on a local neighborhood app. Brandon was the tech who came out and he was outstanding. He examined everything, told us what he was going to do, along with giving us a refresher course in how our septic system should be operating. He did find a possible issue with our leach line, and gave us the contact info for several contractors who deal with that. Brandon did an outstanding job overall for us and we highly recommend Sweet Septic. read more

Amazing company. They guy came out today cleaned the septic let me know I had a broken pipe in it and then told me how to fox it amd stayed there while I fixed it read more

My husband and I both called because this was the company who pumped our septic tank when we bought our house during the inspection period. We had a couple of questions and instead of listening to our concerns, we were made to feel dumb and treated in a very condescending and rude manner by the woman who answered the phone. Please consider having someone else answer the phone who will actually give the impression that they want to be helpful. read more

Excellent! We had a problem and were fairly certain, it was a septic problem. In the afternoon, we called Sweet Septic and spoke with Ann. She explained we needed to have the tank lids uncovered, and once uncovered, Sweet Septic should be able to pump the septic within a day, or two. We had the tank lids uncovered by the next morning and Sweet Septic completed the job a few hours later. The driver was knowledgeable, polite, professional, and friendly. Going forward, we will schedule our next pumping, with Sweet Septic, within the recommended time frame. read more

During the caldor fire these folks pumped out our rv and wouldn't take any money. I wish everyone was this kind and generous. Unbelievable neighbors, Use them every time - they are good people!! read more

Highly recommend this company! Great people to work with & awesome service. They made it extremely smooth throughout the whole process. If you need anyone - this is who you go to!!! read more

It wasn't an emergency with a backup in the house, but an issue outside. I contacted Sweet Septic and got a call back in 20 minutes. Even though they did have other more urgent emergencies, they fit me in that day. There was communication during the day about timing, Mike called and let me know 20 minutes before arriving he was on his way and arrived as planned. He spent a significant amount of time fixing my problem which should have been addressed (my fault) years earlier and charged a more than fair price (I was expecting more), but the service was stellar and communication excellent! I would definitely use them again! read more

These guys were great! Showed up when they said they would. Bill was exactly what was quoted. Most importantly, the truck driver/tank slurper guy was very conscious of all our plants and curbing as he backed in and then laid out the hoses to pump the tank. I hope we don't have to have the tank pumped again any time soon but if we do it will be by these guys. read more

Sweet Septic - Septic Services Near Me - Placerville, California

We have been displaced by the Caldor Fire and are in our RV in the Walmart parking lot in Placerville. Our septic tank in the RV was full and couldn't flush anymore waste. I called Sweet Septic and they came to our rescue! Thank you so much. We've used your service for years in our home septic, and God willing, we can continue. these people are wonderful! read more

This is BS!! Had these guys come out to pump my tanks. I pulled the lid off the solid side and it an 18in thick baby wipe mass underneath was liquid and the pump and effluent sides were liquid Im aware baby wipes are a no no. What's done is done. I was quoted $640 (from the normal price of 8 somethin) for two 1000 gal tanks. The guy who came argued they were 1200 gal tanks. I showed him the plans, receipts etc. Still would not budge. Because of the mass I was then charged an extra 250 to use this worthless jet pump that was to increase my water pressure and use my water and charge me more to fill my tanks again with MY Water WTF ( MIND YOU I get 30 gallons a minute. THAT IS ALOT OFF A WELL. ) a little tiny spray nozzle was used to try and break it up. Anyways I'm rambling!! I get up yesterday morning that tank is full again!! There is now way he pumped out 2500 gallons out of the tanks. I broke the mass up in an hour with a GAF HOOK lol I specifically asked for the tanks to be emptied NO matter the cost!! FOR FN $870 dollars there should be nothing left in either tank What a scam...I got hussled bad!! I am putting in my new pump today my self. And,cleaning out the wipes. It was friday...I saw no motivation to get the job done no matter what. I'm highly dissappointed and they came recommended. Bummer. read more

Sweet Septic - ROOFIN!!! - Septic Services Near Me - Placerville, California

Had our septic tank back up last night. Called and left a message for Sweet Septic asking for help asap. Owner. Mike Fly called me at 730 am, and he himself came out at 10am. Everything is back to normal. If you need to know who to call for something like this, need a recommendation? Call Sweet Septic. 5 stars, I would give 10 if I could! Thank you Mike!! read more

Just a routine septic pump out, but fast scheduling, arrived on time, and professional. Would highly recommend.

Great friendly customer service! The driver was early by 35 minutes first thing the AM. He was professional, courteous, and answered all my questions. I will continue to use them in the future! read more

Thank you Travis for coming out on a Saturday evening to pump our tank. Travis was super helpful and went the extra mile to help me out even though it was after 5:00. He even pulled out the drain snake the plumber got stuck. I also asked Mike to install some risers since we had to dig up the tank lids anyway. He did a beautiful job, lids are flush and he even put the dirt back for me. Really appreciate the friendly service and quality. Thank you! read more

If I could give more than five stars I would. We had an emergency septic situation and called Sweet Septic. Earlier in the day I had a different company come out and they couldn't resolve the problem. Well, Dennis with Sweet Septic knew exactly how to repair the somewhat complex problem. He explained everything really well and was very professional. I was surprised at how inexpensive it was. I will never call anyone else! Truly a lifesaver!! Thanks you Sweet Septic for being there for me in my time of need. read more

We were having a backup problem with our septic system and knew it had been a while since we had it pumped. I called Sweet Septic, as we had used them the last time we needed our septic to be pumped, on Sat. late afternoon and left a msg for Mike. He called back right away and told me he could come Monday morning. He arrived right on time with his assistant. They were both professional and kind and got the job done within 45 minutes. We had a LOT of toilet paper from lots of girls in the house! He gave good suggestions. Do not use flushable wipes even though they say they are septic safe! He also suggested a good enzyme breakdown solution we can add once a year (which I can do) instead of Ritz once a month which we were not doing anyway. A great local company if you are in Cameron Park, Shingle Springs, Placerville and surrounding cities! Thank you, Mike. Jenny read more

I am a long-time local, and knew of Bud Sweet's reputation. Unfortunately he has sold his business to a rude and disreputable couple. They stated one price, then pulled a bait-and-switch after opening the septic tank and increased the fee for pumping by 40%. When I called the office to straighten it out, the owner's wife called me a liar and threatened to pull the service person out- holding us hostage to an open and dangerous septic tank!!! Go anywhere else and consider yourself lucky- Bud Sweet is gone, and the current owners are malicious, devious swindlers!!!! read more

Mike was awesome - I can't say enough about him and his company! They arrived when we needed them and the price was fair. FYI - They are the only ones that have a LOT of the septic plans on file for different properties in El Dorado County Thanks for going out of your way to help us out - you truly are #1 in the #2 business ;) read more

The secretary at this place is a nightmare. They came and cleaned out our commercial grade residential tanks and related that the tanks were in perfect condition. The house is only 8 years old. These were commercial grade tanks. The following day, the alarms began to go off indicating an issue. We called them immediately and they came back out reset the alarm and said, "sorry we can't help you, plus we are to busy". Really? You work on the tanks say they are in perfect condition and now there is an issue. The secretary was rude and unprofessional. Another company has come out and both tanks need replacing. I have no doubt this company damaged these tanks. Be aware if you hire this company. read more

I called this business today because the previous owner used them to have their septic cleaned out. I needed to know the location of the septic for landscaping purposes but the woman wouldn't send me or text me the diagram that she had for its location. I'm disappointed enough that I will not be using them in the future. The person who answered the phone just cost them future business with us. read more

5 stars - had a backup over the weekend at input of tank - due to virus we had been using a TP from China - good but thick - did not want to break down quickly and backed up system - talked to Mike @ SS first thing Monday morning and asked to please see if he could fit us in for a tank empty - they were booked and down one truck that day but somehow was able to fit us in - Mike sent Dennis out on a 107 degree day and emptied my tank saving the day - Dennis was super - I'm now back to my clog free septic safe Scotts TP - I've been using SS and their bugs for 30 years and can't say enough about them - thanks much read more

We had a problem with our septic system. Our house is just 2 years old, it seems too soon to have septic issues. For the last week the toilets sounded funny and echoed in the sinks when they were flushed. Today the waste water started coming up in the shower. I read reviews here and called Sweet Septic in Placerville. I spoke to Annette, and she was amazing. After listening to our symptoms she recommended we open the tank and clean the filter in the secondary tank. We didn't know there was a filter, or that we should clean it yearly. We cleaned the filter, which didn't fix our problem. We opened the primary tank and found the pipe coming into the tank has a tee on the end, and it was blocked with solids. Using a long pole we were able to push the clog through the tee and the pipes started draining. We were also able to stir the upper level solids into the mix. I called Annette back to see about getting the tank pumped since we had it open. After listening to the description of the contents in the tank she explained we were fine and no need to pump. She could have easily told me I needed pumping and charged me for an emergency pump. Instead she clearly explained the system and how we should move forward closing it back up. Today we learned about the filter in the septic tank and found out we should not have both the concrete lids and the plastic lids on the system. I am thoroughly impressed with their service. When we do need to pump out our septic we will call Sweet Septic!! read more

Knowledgeable, reliable, and helpful. What more do you need to know? Annette is very accommodating over the phone, no up-sell. Travis, the tech who serviced our tank, was prompt and answered all questions. read more

First of all, a big THANK YOU to Travis. He was on time and started to work as soon as he got here. He was super professional and answered questions and made some helpful suggestions. I know it will be a while before we need their services, but I will use Sweet again and recommend them to anyone in the area. read more

Shower backed up on a Sunday night and I knew it was something that had to be dealt with on Monday. Called Sweet Septic a.m. Monday and they said they could have somebody out around 11-12. That was great news! Around 10:00 their driver Mike calls and said he can come earlier if I'm ready. Heck ya! Come on over.....great news. Mike showed up and got right to work showing me what caused my problems as he pumped out my system and cleaned the screen. He's been with Sweet Septic for years and knows his stuff. Very professional and an all around nice guy. Thank Sweet Septic. You guys are great!!! read more

Travis at Sweet totally saved the day today!! I met him for a septic inspection and pumping for a client whose driveway was too narrow, steep and curved for the truck to fit up. He carried every inch of hose he had on him up the steep driveway and just barely had enough to reach the tank. For something I was afraid we weren't going to be able to make happen, he made it work with a great attitude and was super helpful! Thanks so much Travis!! read more

Extremely helpful, showed up as scheduled, and great customer service

I have never had to have my Septic tank pumped before. It seemed a little pricey. The guy did have to dig the lid up though. As a landscaper for 25 years I have had to dig up my fair share of things I weren't sure the location of. The guy that came out knew exactly what he was doing as far as finding the lid. I didn't stick around for the actual pumping because I will puke and dry heave for an hour. Worth the money to have someone knowledgable in their feild. Good work! read more

Lazy AND Rude! Scheduled service. Gave office three contact numbers in case of any issues. Tech came out, saw some roots at solid side so did very minimal pumping and completely left liquid side without even opening the hatch. Cannot believe he wouldn't take 2 minutes to call to let me know he couldn't do a complete job! When I called the office to discuss this, the woman was very rude and told me I should be happy with what I got. Seriously? I think the gentleman that started Sweet Septic would be ashamed of how the new owners are doing business. Need septic service? Don't use these guys! read more

We called Sweet Septic to come pump our septic tank. Mike came out and was a great guy. He was very helpful and informative about keeping our tank at its best. He came right on time. He gave us a box of enzymes and set it up to get yearly postcard reminders about flushing enzymes. We highly recommend these guys and will be using them in the future! read more

I can't give Sweet's a high enough rating. We discovered that our septic tank had thrown up (as disgusting as it sounds), and we had just a vague idea as to the location of the lids. Just by chance, they were the first people I called. It was amazing. They had serviced the tanks before we bought the house and had the tank location on record. I should probably throw in a word of caution... don't wait 15 years to have a septic tank emptied or inspected. Anyway, it was Saturday afternoon, the owner of the company actually came out, helped dig up the lids, and completely cleaned the system. He was very knowledgeable, and even took the time to answer all our questions. I am so thankful to have this business in our community. read more

Professional Honest Respectful company. I highly recommend Sweet Septic. This is the first place to call if you have any septic problems!!!!! Thank you Mike and Travis!!! Our house was backed up on Christmas Day and you fixed it the following day amazing service!!!!! read more

Just had our septic pumped and they did a great job. Easy to make an appointment and they were right on time. Travis was a polite hard worker making sure his pumper truck didn't damage my plants. The rate was fair and he let us know up front that it was going to cost a little more because of all the roots. This is our second time using them and will continue to use them. read more