This place is a disaster with terrible customer service. I went once, and they cancelled my appointment because of cleaning (?) but were able to squeeze me in, since the email went to spam. The experience was wonderful, so I wanted to go back, even though they didn't seem very organized. I booked an appointment for my second visit several days before the visit, and I never received a confirmation. I called the morning of to confirm that I still had an appointment, and spoke to the woman who answered the phone, who looked up my account, and the phone number and email on my account were both wrong. I gave her the correct information, and went in for my appointment. The same woman was at the desk and told me that I had been there three times before (which I guess meant the rates went up? Not sure why this was an issue) but I politely told her that since my phone number and email were wrong, perhaps the number of visits were wrong too. They said they would work it out while I was in my session, but I thought we worked it out during my earlier call. Then they told me that another colleague had just put someone in my room! They said it would take "2 minutes" to clean, but I really didn't want them taking short cuts and I didn't want to be in a cold plunge that someone had been in and hadn't been cleaned properly, nor stand in a shower that hadn't been cleaned, so I opted to leave. As I walked out the door, I heard them roar with laughter, so they really didn't care and thought it was funny. In the meantime, I blew my morning because of their terrible service. The experience itself is great, but it is not worth putting up with the incompetence and outright disrespect of the staffers. I recommend going elsewhere. read more