Great body shop I have been able to count on. I recently had a damage which they were able to not…read moreonly fix but the turnaround time was quick and the responsiveness was great. Highly recommend them! -Tainá and Danny

I'm the original owner of my black 2015 Jeep Wrangler Unlimited Sport. Over the past year, my hood…read moredeveloped a small spot of clear coat fading due to the Florida sun. The spot was about the size of a baseball. I was really the only one that could see it but it bothered me enough to get it fixed since I'm a perfectionist. I went to Doug Brann and one other high end body shop here in Naples to see what the best fix would be. They both suggested the same thing, a full repaint and clear coat on the hood. After researching, I felt like the luxury body shop would have been overkill, and reading customer reviews made me feel confident Doug Brann would get it done correctly. Grady was very pleasant to work with and described to me exactly what would be done and to give him a call when I was ready. A few months later I scheduled the job, letting them know I was moving to the Saint Augustine area and needed my Jeep back by a specific date. We arranged to drop it off of Wednesday and I'll have it by that same Friday. Friday came around and I never heard from them. Grady informed me that bugs flew into the clear coat as they were painting and they'd have to keep it over the weekend and it would be ready on Monday. I was very accommodating, even though I needed my Jeep that weekend as we just purchased a house and needed to get things in order. The Jeep was ready for pickup on Monday, and I moved a few days later. I was being extra cautions the first few months and didn't wash it for the first time until almost 4 months later. I always hand wash section by section, and wax it after. My Jeep has never seen an automatic car wash. After I washed and started to wax, I noticed about a 3/4 inch piece of fabric or hair literally baked in underneath the clear coat. I attached images here in the review(image 2). I reached out to Grady with the pictures and he responded quickly, saying it must have been "bird droppings" and "it is not a failure in our paint materials or workmanship." I even offered to send a video or hop on a FaceTime call with him. Within 24 hours I went to the three top rated body shops in my town to get their opinion. The first owner told me it was "scientifically impossible" for that piece of fiber to get underneath the clear coat after it was applied. The contaminant was 100% there while it was in the booth. The other two shops immediately said the same thing, laughing at the bird droppings theory. I paid $880 out of pocket to Doug Brann's purely for a cosmetic issue. Anyone from Naples knows I had many options to choose from. The three body shops out here will have to fix my new issue the same way Grady did, a brand new repaint and clear coat which will run me roughly $1k here. The fiber won't just work its way out since Grady's crew got it on there before the clear coat was sprayed. There are also two spots on the hood where the paint is gone down to the metal, and they turned orange from rust after my first wash. I attached pictures so you can see them. Just like the trapped fiber, those pinholes are paint application defects from Grady's booth. I would have never left a review had Grady stopped responding to my messages. I'd second guess bringing your vehicle here, maybe if insurance covers your issue you'd be able to fight it, but Grady left me out to dry.