I used to collect swarovskis and now that I have a grand daughter I wanted to gift her my collection. Unfortunately I wont buy any swarovskis again because once a piece breaks off, they wont even provide free advice. Thats horrible service being that their figurines are very expensive. I emailed them using their chat for FREE ADVICE and two separate departments told me, "Sorry, we cant help you." All I wanted was to know what glue i can use to put the piece back on. I was going to buiy it. THAT'S IT. EASY. They wouldn't help me and told me that I need to send it to them for repair. Ok, no problem. They prefer to lose a customer knowing that if I gift my collection to my granddaughter- she too will become a fan of Swarovski- but that's ok. Customers don't come FREE either. Learn to retain your valuable loyal customers. read more