Hi everybody,
We had the chance to have dinner in the Swan yesterday and I have to say that this is by far the worst SERVICE I've ever had. I want to stress that it was the service and not the food, which was pretty good. Let me share my reasons with you. We booked a table for 6 at 10pm and they kept us waiting for 15mins. When we finally were taken to the restaurant's floor, there were plenty of tables available but they gave us the worst one by farhardly could see any views from there. Then we ordered and wellsuch a disaster!! We ordered meat and it took them almost 1;30mins to serve us (11;45pm). Also, with every dish we had the right to have a side dish. Well we should have had 8 side dishes and we had 4no explanations or whatsoever were given by the staff. We ordered a bottle of wine and after 45min waiting for it, and after having told the waiter twice, the bottle wasnt there yet. When we told them that we had wait for almost two years the waiter said " Yeah, three years better". I dont know you, but I can not cope with bad service plus bad manners. Then they offered the bottle for free, which we thought was a good way to compensate all the hassle. Another oneat the very beginning of the dinner, they kindly asked us for the desserts that we wanted (even though we had not even started). We ordered the desserts and not surprisingly those were never cook for usthey just simply decided to close the kitchenthat was unbelievable! they offered us a glass of champaign for the hassle, which we accepted. So after all this mess we asked for the bill and tarah!! they had charged us with 3 bottles of wine when we had had 2 and one those two was meant to be for free. So we told them and they removed it. But come ontoo many mistakes in one nightthere's no way to accept that, especially when the restaurant is not precisely cheapso we decided not to pay the service chargeand they decided to play some music similar to the ones that would be played in a cemeteryOMGthose mannersI could not believe thatIf I were the owner I would get rid of the managers since they were the ones that had really bad manners and played the musicI am sorry for the waiter, who was trying to do what he couldthe manager kept hidden all the time.
In short, if you want to have a good beer it is a nice place to go. If you want to spend between £50-60 and enjoy of a nice restaurant then chose any other restaurant in the city.
Have a good day! read more