All was great except the receptionist was rude, standoffish and dismissive. Not great customer service from her. Dr. Was great, and I'm happy with my glasses. The gentleman that help me pick them out was nice. read more

My dad went up there to get some safety glasses and they act like they couldn't be bothered. We tried this one because its closer to the house, but i see now we will only go to the one in Allen Park. Waste of time here. read more

This was our first appointment. Receptionist was so rude and another assistant was also rude and yelling at us. We left. We are reporting the situation. Brighton MI on Grand River read more

Tech was Great. She did her job. Don't like the video call with Dr. Made appointment this way due to receptionist said there was a $45 fee to see Dr. Maria helped me out alot. Shelly was useless. She handed me My glasses and said nothing. I said they need arms bent to fit. She says you mean adjusted. I'm there for service and doing it almost myself. Went back a wk later to see Maria. She fixed them. read more

Good service & great glasses. I would've given 5 But after spending over $600 I did not receive anything to clean my glasses... read more

Happy New Year! Marcie was great! My appointment was for 1:00. I was not seen till 1:27. Not to happy about that. The reason I believe my appt. Was late is because we were remote waiting on a technician. Marcie explained all the tests in detail, she dis a great job and was very personable. read more

my visit went great. only thing was that when I made my appointment I wasn't inform the eye doctor was going to be a zoom call not when they called to confirm my appointment did they tell me. I would have rather seen a real person than on the tv. but overall great experience and amazing technology they have for your eyes! read more

The doctor and employees who helped me select glasses were great. I will be going to another location in the future based on 1 employee at the front desk. Annette (I think that was her name, red head with an attitude) was extremely rude to myself and the 4 of my coworkers that went in the same week. When I came to pick up my 2nd pair of glasses, the gentleman that helped me was fantastic. read more

Great service received my glasses in no time appreciated the customer service very nice atmosphere

The office staff was helpful, however my glasses took much longer to be processed as promise. When I called to check on them I felt I was told I the would check and get back with me, that didn't happen so I physically went to the store for the explanation. The Manager lacked professionalism and compassion. However, the staff was apologetic and followed up with the problem. I was very upset as I needed my glasses for a road trip and had to go without them. read more

Staff was very tentative, walked in and they took good care of me without having an appointment.

My eye appointment went great. The Dr. & staff were helpful and guided me through finding the best glasses. I had a complicated order, having a voucher for prescription safety glasses, as well as wanting an everyday pair and new lenses for my sunglasses. read more

I have been going to this location since I started wearing glasses about 6 years ago. I love the doctor here, she's super thorough and knowledgeable. This more recent experience has me exploring a new office to get my glasses from due to the customer service my mom and I both experienced from the same staff member. I got a pair of glasses around the end of December and I don't like them. I had them adjusted twice but I have long eyelashes, it's a constant struggle. I called last week to book an appt for today. I told him I got glasses a few months back, that they didn't fit right and I'm outside of my return window, so I wanted to come in for new glasses. We ended up booking an evening slot. No questions asked. When I came in tonight, he mentioned "oh right, you are getting the glasses out of pocket, right?" I said no. He mentioned I told him that over the phone, which I did not. He then mentioned my insurance was likely closed at this point so they probably wouldn't be able to help. He called, and they were indeed closed. I asked why this wasn't a question over the phone, at this point I came out of my way and didn't realize he needed my insurance company to be open. He told me again that I told him I was doing out of pocket, which I reminded him I did not. He then said "well you didn't tell me you were using insurance" and I said you're right I didn't, you made the assumption I was, but you also didn't ask like you did when I just got here. He then made the decision to push all the blame back on me and said "you are the customer, it is your job to present me with the fact that you are using your insurance and your insurance information". I told him I have never once had to show an insurance card and obviously was never even made aware of the process because it's been that smooth with little involvement from myself in the past. He just shrugged at me and again said "it's your job to present me with the information. You didn't do that." He told me I was welcome to look around but he wouldn't even be able to submit my order to my insurance because they are closed. I admit I could have been more detailed when I called to make the appt. My frustration is with the way he handled the situation. I work in a client service organization and we would NEVER throw blame at a client, we would work with them as a partner to resolve it. So when I see someone throw blame at a customer, it irks me. It's my biggest pet peeve. Had he handled the situation like a mature professional, even with our initial miscommunication, I wouldn't be writing this post today. read more

I had an appointment scheduled and they did a great job by following up with me prior to coming in. There is a staff member that is extremely rude if you do not return her calls. Upon arriving to my appointment this woman attempted to lecture me about the importance of answering my phone in a rude manner. I explained to her that I work midnights and I am an ICU nurse and it is nearly impossible for me to be reached in the morning. She continued to be rude resulting into me politely leaving and refusing to be seen by the physician. read more

SVS staff value the health and safety of others . I was the only patient in there, by appointment only.

The doctor was AMAZING! She was patient, kind, and informative in a caring way. The sales staff on the other hand was, as ever, rude and pushy. Trying to tell me more about what glasses I like better on my own face. They use high pressure sales tactics to attempt shame me into getting things I don't want a can't afford. I came her from the Garden City location hoping for something better, but was left with the same experience. read more

The visit to SVS Vision on Goddard Rd was very pleasant. From the time I arrived , through my vision test , the staff was exceptional and professional. The Doctor, not only was able to diagnose my eye problems , she also gave my options that someday thru surgery may make it possible to not have to use corrective lens at all! All in all I'm quite impressed. with SVS Vision and am happy I decided to to use their service read more

Happy to have found a place that takes my insurance! Lots of nice options! Staff was friendly and helpful.

This place is a ripoff!!! I've worn glasses since I was in the 3rd grade, and am 52 now. I've never had such a bad experience EVER!!! Glasses are way overpriced, and they never did get them right. read more

I was very pleased with the eye doctor that performed my examination and the individual who placed my order for my new lenses. The reason I didn't give a 5 star rating was because I was called the day before my appointment and was told that they did not see see my optical insurance on their records. I had to race around making a few calls just hours before my appointment time, which I didn't like. I was able to confirm that I had optical insurance but I made the eye appointment with them at least two months prior and I feel that they should have contacted me about the insurance "issue" earlier than one day before my appointment. read more

Very polite and great service. Was in and out quickly and they have great cleaning procedures right now because of covid.

I have had glasses since childhood and went to SVS because of insurance. I can say that my service from this location has been HORRIBLE! The doctor was ok and professional. However, several of the ladies that work in the office are not. Horrible service and the extended wait to get our poorly made glasses has been laughable. Now I have to go back and return the glasses they didn't make correctly. read more

Every time I dealt with this location the customer service has been horrible. The staff are rude! I called to get a refund for my glasses they told me to come in and they close at 6pm. I get there at 5:56pm and they inform me the person who does the refunds just left ten minutes ago! If this the only person who could do refunds why would you leave before the business is closed. I will not return to this location better yet this business! Even when you call over the phone the staff are rude! read more

I had a july 15th 2021 at 9:30 a.m. appointment,which was made months in advance and re-confirmed by them, on the phone,twice the week before.I arrived at 9:24 a.m. with my mask on and as soon I entered the building,the girl behind the main counter put her hand up to stop me from approaching her.She then had me to fill out a small card with my name and phone number and I was then allowed to grace her presence.She then proceeded rudley to let me know that my appointment was at 9:15 A.M! I told her it was 9:30 A.M..At that point,she said that she would have to check with the Dr. to see if he would still take me.I looked around and there were no patients in the waiting area.She also gave me a long form to fill out about medical history and such.I Explained to her that most of this was on file from my last years visit and it take me 20 minutes or so to fill it out!Why wasn't this form sent to me in the mail?My other doctors do this!I was trying to be polite and I told her that I would take a form home,fill it out and bring it back.Another female co-worker rudely told me that I would have to wait until October1st,2020! I told them to forget it.I am 63 years old and do not deserve this kind of treatment.There are too many other providers out there to have to settle for this read more

I had a good experience shopping here: I made the appointment by phone, the person answering the phone was pleasant, efficient, answered all of my questions. Was able to make an appointment for the date and time that I wanted. The store looks to have been remodeled, very clean, lots of room, not cluttered. The decor was modern and looked really nice. I arrived about 10 minutes early for my appointment and was able to fill out the paperwork so when the doctor arrived I was taken back immediately. The Dr was pleasant, answered all of my questions and made several helpful suggestions. Took about a week for my glasses to come back. I would come here again and/or recommend this shop to other people. read more

I'm on my second pair of frames in 11 months from this SVS. I had to pay for a second pair because the first pair were horrible. Now that I have paid for the second pair, same problem as the first pair. They want me to buy a third pair, instead of changing the frame with no cost. BUYER BEWARE: make sure you get a intelligent person who knows how to do their job. They showed me frames I had NO BUSINESS getting because my prescription calls for thick lens that have to be put in metal frames NOT plastic. YOU SHOULD NEVER HAVE TO BUY THREE FRAMES IN LESS THAN A YEAR. I'M VERY DISAPPOINTED & UNSATISFIED WITH THEIR SERVICE! SMH!!! read more