I truly miss Bifano's. My family and I had been going there for decades, and Clarkson Eyecare…read moresimply does not compare. A year later, I received a bill through a text message from a strange phone number. That immediately felt odd, especially because I always pay my bills in full. When I called to ask what the charge was for, they could not even explain it and said they would need to speak with "the team." This experience was disappointing and unprofessional. They have lost a loyal family, and we are now looking for an eyecare facility with true professionals who know what they are doing.

I set up my appointment for my 4 year old and they called me the day before and I confirmed her…read moreage, how I'd pay for her care. Everything was good, and then an hour before my appointment (which I took the day off for) they called to say they won't see her because she's not 5 yet...shouldn't that have been brought to my attention when I scheduled my appointment or when they called me, especially because I confirmed her age with them!! I don't write reviews but this was such a waste of my time and I'd really hate for other single parents to be put in this situation. Now I have to start the entire process over. She even told me after I asked, "so I'll need to find somewhere else to take her" she said yes....so had I known this I could have taken the day off of work when it's necessary, but this was so ridiculous. I really can't say anything good about what I've experienced with them from start to finish. Whoever I spoke with on the phone both times seemed clueless. 0/10. Save yourself the time and find somewhere else.

I have been a customer at Seen Vision Care of Dearborn for several years. The staff is always very…read morefriendly and helpful. They carry the best designer frames, and it's always difficult to choose just one pair. I have a lot of respect and appreciation for Patrick - he's the best! I highly recommend Seen Vision Care of Dearborn!

Patrik and Krissy are great!! Dr. Wahab is great too. Satisfied customer!!!!read more

It has been suggested to me to inplant what so called " Crystal Lenses " for both eyes, and i was…read moretold that they will get rid of my stigmatism, and I will be able to see far aand near accept I may have to wear a reading glasses fopr fine, fine, prints, I did the surgery and I pay for it from my own money, after the surgery in about six months my left eye start regressing ! I went to Dr. Yu his answer was that I should go get fitted for contact lenses!! so I paid for something that did not work and I lost money and Trust in Dr. Yu and his staff, all they care about is MONEY!!!! I will not recommend this Dr. or his staff ( They are all about money.)

Excellent doctor. He knows his field. I had a challenging…read morecase with my cataracts due to a rk procedure in the 90's (lasik today) His care helped achieve a positive result. He was very through and worked diligently to insure a positive outcome. His staff are great. They compliment his work. They are helpful and supportive. I highly recommend Dr Yu for eye care!

It's always a crap shoot when you move and must find a new doctor & dentist of some sort. If you've…read morehad a really good one and have to find a replacement you know how easy it is to end up in a bad situation with a new doctor or dentist. We've been fortunate so far in finding new doctors & a dentist since our move to Livonia. I would certainly consider myself fortunate for finding Marston Optometry. The previous reviewers all have it correct in stating how awesome this practice is. From the front desk staff, to the technician, to the optometrist, to the optician this place has exceeded my expectations. I have gotten to the place where I needed reading glasses and after researching a number of different places I chose Marston and am very glad I did. They were able to schedule an appointment that was convenient for me and wasn't several weeks out. I was greeted quickly and warmly by Carroll upon arriving and was only waiting a matter of a few minutes till Yolanda, optometric technician, came to get me. Yolanda explained every step in the process and seemed to genuinely love her job. Soon after Yolanda was finished, the doctor came in and completed my exam. No where in the process did the doctor try to sell me any products or embellish the results of my exam in order to up-sell me any unnecessary glasses. She was honest and explained everything in detail. After the exam, I was escorted to Mindy, optician, to discuss my options regarding reading glasses. I was concerned that this would now be the chance for them to try and sell me overpriced, unnecessary items. However, Mindy was very pleasant & helpful and not once tried to sell me anything or talk me into buying anything. She answered all of my questions and laid out all of my options without putting on the hard sell. I explained to Mindy that I was travelling out of the country for a couple of weeks and was hoping to get my glasses before I left. My request was rather challenging because this was only 1.5 weeks before I was scheduled to fly out. Nonetheless, Mindy told me that she works with several different labs and had one that she was confident could expedite my glasses. The Wednesday-Thursday before I was scheduled to fly out was when "Snowmageddon" hit SE Michigan, and I was concerned that this would delay my glasses. It was a pleasant surprise when Mindy called me to reassure me that my glasses should still be ready by Friday. In spite of the terrible weather Mindy called me Friday morning to let me know my glasses were in and could be picked up. Wow! So many businesses had closed die to the weather, yet the staff at Marston were still taking care of their patients. The staff at Marston has taken great care of me and I would highly recommend this practice to anyone that may need an optometrist.

DO NOT GO HERE!! I REPEAT DO NOT GO HERE! My mother has gone here for the last 25 years never had a…read moreproblem, very loyal to this establishment until they tried to reprimand her for the stupidest thing ever. said the young staff member was crying for her talking about my nephews type 1 diabetes. The staff member told her that she Needed to be mindful of what she talks about and that she made two of her staff members cry... my Mother is a retired teacher she would never say anything political, inappropriate or insensitive. Now I realize some topics can be sensitive to others but the staffs unprofessionalism just lost them a loyal client. Doeant matter how good the Drs are if you have a SHITTTY front staff with bad customer service skills

Three bad experiences in a row were too many for me. Staff needs training including the optometrist…read morewhom I ended up walking out on. I now go to a SVS on 8 MILE near WOODWARD where I have a much more pleasant experience.

The optometrist said my vision had gotten worse. Big, big lie! They only want you to buy new lens…read moreand then new frames. Asked if my frames could be reused, I was told not likely. I went to see an ophthalmologist and he reduced my Rx. SVS had me looking like Mr. McGOO in thick lens I couldn't even see out of for their profit. This place is a rip off!!!!!!!!! If your vision gets worse each exam is because they make it worse!

My family and I have been patients here at Elite for about 15 year's now, and are extremely happy…read moreand feel so well cared for all these year's. Nicole is the reason we came here and the care and concern they have for us patients keep us there (and Nicole!) They work with you and insurance to make sure you get your maximum insurance allotment while getting what frames or contacts are what you want or as close to it per the insurance allotment and your out of pocket costs. I also appreciate when trying on frames I have honest opinions from the staff if frames I think look great actually are not and they guide me to one's that are a better choice for my eye shape and face shape. They are honest, kind, and no high pressure salesmanship for upgrading , although they do offer them but no guilt if you choose only what your benefits allow. Nicole is your girl here!

I was here 3 years ago. it was ok…read more I returned only because i need new glasses and did not feel like picking through the array of choices via my insurance. Plus it's less than a 10 minute drive. This time there is a new doctor, Stephanie Parker, who is awesome. She was very thorough with the exam, taking her time and offered to do a bit more testing with my aging eyes. She explained more to me about the type of cataracts and issues i have that no one has ever bothered to do. I felt like i was really being seen and not just whisked through like my previous eye exams. There was no waiting to be seen, and the staff is very friendly and professional.

I really try to support local business when I can, which is what drove me to Suburban Eye Care a…read morefew years ago. I've had a few small problems with them, including pricing issues and communication issues, but I was willing to overlook them. However, the last straw for me was at my most recent eye exam. During some routine tests, the tech sat me in a chair in a darkened room, explained the upcoming test to me, then nonchalantly told me that the test would be an additional $45 charge, without giving me an alternative or the option to reject the test. However, I interrupted her and told her that I wanted to reject the test. The tech then said that I would need to have my eyes dilated if I rejected the test, and I agreed to that. Then, she handed me a form and told me that I needed to read it, as I was sitting in the dark without my contacts in or my eyeglasses on, in order to reject the test and opt for dilation. Later, when we returned to the exam room, I was asked to sign the form, again, without my contacts or glasses. It seems to me that asking a patient to read and sign a consent form without their contacts or glasses, in a dark room, is ethically dubious. It also seems like really shady sales practices to make a test with an additional $45 charge the default, when a no-cost alternative is also available. I don't think I can trust Suburban Eye Care to have my best interest in mind after an experience like this. I sent this feedback to Suburban Eye Care soon after my negative experience and received no response from anybody at the practice, so it seems clear that my concerns are not important to them.

Be aware of this place specifically the vision therapy department, poor communication,…read moreprofessionalism, and questionable intentions - left feeling scammed. The vision therapy manager requested 12k out of pocket costs confirming my insurance would not cover. As soon as I raised concern about cost, they instantly provided a $4k reduction. The vision therapy manage was annoyed with me questioning the cost when come to find out my insurance coverage had never been checked! My insurance company had to reach out to them to get them to even check my insurance. They even called me back to let me know something seemed odd about their conversation with Suburban Eyecare Vision therapy manager. Sharing this experience as I'm honesty at a loss as to why this was such a difficult, confusing experience when it was easily avoidable with a little work - that I ended up doing in having my insurance company contact them. I ended up choosing not to go here given this experience and also after researching this isn't the first time this place has been involved in scams with the owners history of being indicted on many felony charges of writing illegal prescriptions. Avoid this place!

Moved to the area within the last year & found this place through my insurance. After researching…read moreall of my options I was just drawn to this place! Super glad I went and had a great experience with everyone who works here!! An all women team as well!!!! Now that I'm living in Livonia I will be seeing Dr. Waters for all of my future eye exams/concerns.

I love this place. The people are kind and happy. You can tell they love their job. Happy people…read moregive great service. Won't go anywhere else.

The service is fine, the exam was thorough and you absolutely get personal attention from the…read morestaff. The wait time was practically nothing. HOWEVER, there were almost no Covid-19 safety measures. Staff had masks worn improperly. I was there three times in the past month, for exams for three different people, and not once saw any cleaning or sanitizing done. I had glasses shoved onto my face and my children's faces, and saw smudges and finger prints all over them. I was encouraged to lower or remove my mask to get a better view of the frames. One communal pen and notebook is used to sign in, I saw no hand sanitizer anywhere. I'm disappointed that a medical office, of all places, has such low disinfecting standards. I will not be back to purchase frames or receive any exams in the near future, which is unfortunate as there was nothing wrong with the actual exam itself. I'm just not willing to risk the health and safety of myself or my family, we will find another office that can at least wipe things down and wear masks properly.

Love this mom and pop shop. The staff is very friendly and so helpful. This is old fashioned…read morecustomer service at it's finest. I can't recommend them enough.