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Sutton Group-West Coast Realty

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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Unique Accommodations - Property ID 4875

Unique Accommodations

(17 reviews)

I chose Unique Accommodations when I had to move to Vancouver on short notice and didn't have the…read moretime to look around more. I would most definitely not choose them again. After moving out there and seeing my friend's apartments, I realized pretty quickly just how overpriced my place was. Additionally, their rental properties are spread out across Vancouver, and the structure very de-localized. It was hell to coordinate even simple maintenance. But the real kicker was the damage deposit. When we moved in, a nice Unique employee explained that he'd written down most of the existing damage on our move-in form. When we moved out, we discovered that this same employee had been fired because he "did such a bad job." We ended up paying several hundred dollars for preexisting damage even after we'd paid $300 to have it professionally cleaned. I would think that if they had such a bad employee - bad enough that they revealed he was fired for incomplete property evaluations - then they would waive the damages that we said were preexisting. Apparently Unique just doesn't have the moral balls to pocket a few hundred dollars for a good customer relations.

Avoid this Company and save yourself a lot of grief. They…read morework only for the owners and have no interest in the rights of the tenant. They told me this themselves. They are paid by the owner- Renters beware. I am currently in Arbitration with them and look forward to having my issues resolved with the RTA. I would give zero stars if it was possible. They are only interested in their profits, which is how renters get taken advantage of. I was paying 4500.00 in Rent and they treated me rudely and with disrespect. I plan a lawsuit for Bullying and Harassment.

Sutton Group Del Mar Realty & Property Management

Sutton Group Del Mar Realty & Property Management

(16 reviews)

Yaletown, Downtown

I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

Excellent rental management over many years of service. Carlo, Tasha and their colleagues at Sutton…read moreDel Mar Realty & PM are outstanding professionals.

Awm Alliance Real Estate Group

Awm Alliance Real Estate Group

(50 reviews)

Fairview Slopes

Quite surprised with the number of 1-Stars review on Yelp for AWM Alliance…read more Took a gander through them and it appears many are blaming AWM Alliance for issues with the building (for example one blaming management about bed bugs infestation in their building and noting that management does not inform new tenants about the infestation upon moving in) or Strata itself (for example budget overruns, or the building manager's behaviour); they are just a property management company. Currently staying in a building managed by AWM Alliance and it's been pretty good - the building is new and WesGroup properties does do a pretty good job. I had once instance with a noisy neighbour (blasting rock music for hours on end. I wasn't concerned if it was an occasional occurrence but it was fairly regular with vibrations through the unit.) and approached the property manager via email to detail the concerns. The communication I receive was prompt (within 24 hours - they aren't superman/woman, managing many requests - it's important to have realistic expectations) and professional. The property manager at the time was Matthew Lesniak, and detailed the process of the Bylaw Violation. There were several back-and-forth communication required as the neighbour was fairly persistent and inconsiderate. At all points communication with the Strata Management was courteous, prompt, and professional. In total, there were about 30-50 emails (back & forth) and 5 bylaw violation reports; I tried to deal with the assistant strata management agent Brittny (who was equally pleasant and friendly in communications) as I was concerned about taking his time with more pressing issues he might be dealing with. (As much as the noise disturbance was a dis-amenity for myself, it wasn't very important in the scope of things.) Attempted first with a warning then a fine. (Was informed the next step was the Civil Resolution Tribunal which thankfully wasn't required.) The noise disturbance thankfully stopped a month later, after the fine. (Has been fine for several months now. Unfortunately, this same neighbour has hosted a loud party late into the night - 2 AM - with guests conversing loudly in the hallway. This was September 16th - just as COVID19 cases were spiking in BC; knew the date as had a bylaw violation report that I had prepared to send should it become a recurring noise problem. Didn't plan on submitting a report unless it was a persistent problem - but wanted to properly document & record any occurrence from the onset as I learnt from the previous issue. Even had audio recordings from the bedroom. Thankfully it hasn't been. Clearly, nobody was wearing a mask or distancing. ...during COVID19 restrictions, notably where delivery is even limited to lobby pick-up as a precaution. This is during COVID19 where house parties are discouraged provincially, with health authorities recommending gatherings bellow 6.) I was very pleased with the overall interaction with the Strata management and was slightly dismayed to see the Strata agent changed. Beyond this interaction - there are regular updates via email to all registered on their online portal pertaining to building maintenance or issues such as break-ins. They've seem to be on the ball and dealt with such matters appropriately. (Some measures to mitigate recurrence.) All this to say, being a little respectful and adjusting expectations (instantaneous attention/responsibility beyond their job scope) goes a long way - the mindset that strata managers are your servants as some reviewers here seem to portray. - A reminder for others to consider taking your approach with respect, and decency (even if you may be frustrated at the situation). Understandably, with things like Strata management (and most generalized/non-personable services), people often don't comment if things are good or satisfactory, and will only write reviews when dissatisfied; thought would balance things out a bit with this review in their fairness. (For them to be in business this long probably alludes that things are not ALL as bad as Yelp makes it seem.)

Incompetent, Harassing, and Neglectful - Avoid AWM Alliance…read more I've endured four months of harassment from AWM Alliance over false noise complaints--including letters sent for dates when my apartment was empty (I have proof). Instead of investigating fairly, they've chosen to bully me while ignoring actual building failures. The reality of living under AWM's "management": Baseless Complaints: Five threatening letters, two of which are provably false (no one was home). Elevator Out for Over a Month: A 33-floor building with one working elevator--unacceptable for a "professional" company. Zero Accountability: They'd rather harass tenants than fix infrastructure or verify complaints. This isn't management--it's negligence paired with intimidation. If you value peace, dignity, or basic competence, look elsewhere. AWM Alliance is unfit to oversee a parking lot, let alone a residential building.

Rancho Management Services - Two hour police standoff where a resident was shooting a gun.

Rancho Management Services

(132 reviews)

Downtown

This is a hit and miss. It really depends on the strata manager managing your building. I have…read morenoticed if the building is built by Concord pacific very likely or almost 100% the strata management company would be Rancho. The strata manager usually respond to emails within a day or two. I never had issues reaching the strata manager when I have questions or inquiries. Like I said I had good experiences and bad experiences with them.

ZERO STARS!!!!!!!! Concord Brentwood Tower 1 has been an…read moreabsolute disaster. Management seems more interested in issuing warnings, fines and penalties than supporting residents. The weekday staff (fine) weekend staff is particularly terrible and indignant. In six months, I received notices because my tires touched a yellow line and because I temporarily left an item behind my parking stall. Management then eliminated physical visitor passes and forced everyone to use an app. Requiring a smartphone and forcing residents to use technology without offering an accessible alternative is discriminatory toward seniors, people with disabilities and anyone who cannot reasonably use the app. My friend's vehicle was towed at 5 a.m. despite the registration displaying my suite information. Nobody called or buzzed me, and the incident cost approximately $300 in towing and Uber fees, even though numerous parking spaces were empty....like 50+ I later returned from out of town to discover that my bicycle had been removed during a poorly communicated "bike cleanup." It was secured to a bike loop on P1, not abandoned in a storage area. Removing someone's property without clear notice or a reasonable attempt to contact them is unacceptable and, in my view, amounts to theft. Residents are bombarded with notices, yet meaningful communication and assistance are severely lacking. If you are considering renting at Concord Brentwood Tower 1, I STRONGLY recommend looking elsewhere.

Wesgroup Properties

Wesgroup Properties

(11 reviews)

Downtown

As a renter in New Westminster I can't wait for the contract to be up to move out of here. It's…read morenoisier than living in downtown Vancouver somehow, not only because of the 24/7 train, but also trucks and beeping lifts everywhere. The 3 layers of glass do nothing to help with that and you can't open the windows during the summer because it feels like the train is inside of your house. Two elevators stop working the other day and created a 30 minute wait down the lobby because you can't use stairs. They have a dog run which is so filthy my dog won't even go and when I used to try it people were not ok with sharing it so you end up having to go there and not being able to use it anyway. Every single patch that isn't cement around the 3 pet "friendly" buildings have a "no pets" sign, even the patches with wood chips and pebbles! They require a bank draft or cheque for amenities, you need a liquor license if you want to have alcohol on the reserved room which costs a lot of money and they don't even clean the bbq grill (in the contract they charge 250 dollars and require you to even clean the smudges on the glasses). I can go on and on, I just recommend to stay away from any properties from this company.

Wesgroup should hang their heads in shame for their deceptive sales tactics. I purchased a…read more2.5-bedroom unit as a pre-build from Wesgroup -- at the time of signing in June 2023 they told me that underground storage lockers would be available for purchase at $4,000 when the building completed, and that homeowners with 2+ bedrooms would be prioritised (50 storage lockers for 61 units). 3 years later when completion finally rolled around, I asked in person and over email several times about the storage lockers, only to be told that all the lockers had been assigned to other units or were "temporarily" being used for operational reasons, that their "sales program continues to evolve," and that lockers had "been allocated to available homes" -- in other words, they are holding them back for unsold units to incentivise future buyers. The devaluing of people who took a leap of faith and bought as pre-sales, waiting three years in good faith, is astonishing to say the least. Since closing, I have been exchanging emails for 3 months, with them offering phone calls to keep discussions off the record, and offering to put me on a waitlist with no indication of when the "temporary" use will end. This depreciates my property value, not to mention the practical inconvenience of not having storage space associated with my unit. The futile chain of emails offering nothing but meaningless solutions -- a waitlist, a much smaller bike locker for $2,000+, hollow apologies for "the inconvenience," and attempts to move discussions off email because they don't want a paper trail of this contemptible and detestable sales tactic -- has been exhausting. I will never do business with Wesgroup again and will be discouraging everyone in my community from doing so. These are excerpts from an email exchange with their sales team in March/April, after 3 years of hearing no updates or offers to purchase the storage locker they promised at signing: "The remaining lockers have been either held back for temporary usage or have been allocated to available homes. As a part of our inventory management, storage lockers have not been made available for purchase to current homeowners." "With respect to the waitlist, opportunities are expected to be limited. In rare cases, a locker may become available prior to or around completion (for example, if there are changes to purchaser allocations). Should that occur, we would reach out to waitlisted homeowners in order of request." "To provide some additional clarity -- there was no ability for any homeowners that have recently completed on their home to purchase a storage locker." -- I purchased my condo in 2023, if that's what they consider "recently" in 2026.

Onni Group

Onni Group

(11 reviews)

Downtown

It is evident that the De Cotiis family has become wealthy by cutting corners on their…read moreconstruction. They show a beautiful model in their showroom with wonderful amenities. The nightmare begins when you move in and realize that no consideration was given to actual life in the building. Westlake in Toronto looked great showing a concourse area for residents to sit and enjoy...reality..non stop traffic, cars, trucks parked illegally, large delivery trucks constantly causing cars to honk and tempers to flair. Amenities like basketball had to be removed because of the impact of noise to residents. Encore building had an area where non residents could use the facilities with ease until a gate was put in. The gym was placed above the penthouse units. It is a beautiful gym but the people below suffer the noise from weights being dropped. The most expensive units (townhomes) have the most issues. Squash court with basketball net was so poorly built that each vibration is felt by residents. Basketball was suspended due to noise impact. Hallway to townhomes is the access to kids play (scream) area. Again no soundproofing. Outdoor pool at Encore is small. Temperature is either too hot or too cold. Brochure and model showed lounge chairs around pool yet none to been seen. Nowhere to put towels, keys etc. Not enough lounge chairs (11 for over 500 units) No umbrellas for shade around tables. Onni doesn't care ....they finish a building and move on to the next leaving residents to struggle with issues with property management and board of directors. Westlake could have been a state of the art development but the owners just moved on to the next development.

please don't do any business with Onni group. I am being their Tennant for 6 months and I have…read morebeen so sick and my heart keeps running marathon and am so anxious and depressed. My best advise for you is to be super careful with this artistic scam that every turn you take they are trying to grad you once you're in. they are not upfront at all, so many thing goes around you and try to empty your pocket. My sickness to this company is getting severe every day and I surely know that they won't let me live in peace for the next 10 years.

Sutton Group-West Coast Realty - realestatesvcs - Updated October 2026

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