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    This has to be the most dishonest company in Vancouver. They told me the property was a "premium quality" property and yet it was pure garbage. They charged me $2800 for a furnished apartment that was barely furnished and that smelled like cigarette smoke, when I asked the owner/manager about the smell he said just open the windows. When I moved in the apartment was not cleaned and it was during COVID and yet they charge every person that leaves a cleaning fee of $240, it's a miracle that we did not catch anything. The apartment did not have blinds or lights in one of the bedroom. They later scrambled to get those, yet they had told me the apartment was ready AND FURNISHED. It came with a 1960s fridge that could only balance on 2 feet because it was unsteady, the stove was an ancient stove that 2/4 plates working. the dryer will make your clothes stink because it's super old and inefficient so your clothes are always damp. Now the kicker was the kitchen drawers, they looked like something died in there. When I asked them about it the company owner/manager, who goes by the name Anoop said it was my fault that I did not open the kitchen drawers to inspect them. So for the rest of the stay we had our food on the kitchen counter. The shower was also equally filthy, see the pictures, it looks like an apartment for homeless people on East Hastings yet this apartment was on Helmken St near Hornby. DO NOT BELIEVE the pictures they post online of their apartments, they are fake, what you see and what you get are night and day. Also, they asked me to pay a $200 move in fee for "holding the elevator" yet the place was a townhouse with an external door and no elevator! Pure daylight robbery is what they do. BUYER BEWARE, never rent from this company, I am even surprised they have any positive reviews on Google, likely they are fake reviews they write for themselves.

    I rented a unit at 1168 Pendrell street in the summer of 2021 for few months. Plan A Real Estate is very greedy. They are not responsive after you sign the contract. It is very unlikely that you get even half of your deposit back. This happens to me and my neighbours. They deduct from your deposit the moving fees (~$100), move-out cleaning fees (~$200), Hydro (more than $150), apartment insurance (~$250), and penalties. Make sure to read every word in the contract before you sign it. DO NOT ASSUME that the agent explains the important things to you.

    Kitchen sink

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    9 years ago

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    7 years ago

    Worst service ever. They are downright rude and extremely unprofessional. skip them and trust me you would dodge a bullet.

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    Page 1 of 2

    Plan A Reviews in Other Languages

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    Sutton Group Del Mar Realty & Property Management

    Sutton Group Del Mar Realty & Property Management

    (16 reviews)

    Yaletown, Downtown

    Carlo and his team were very professional and helpful when we rented out our condo. They looked…read moreafter repair services when we were out of the country, advised us on insurance issues, and carefully screened our renters. Tasha was particularly helpful during covid and helped out with communications with our tenants. She took a personal interest in taking care of everything. We felt our condo and tenants were in good hands with the Sutton Group Del Mar Realty.

    I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

    FirstService Residential - Not enforced

    FirstService Residential

    (110 reviews)

    Downtown

    A great experience when I went to the head quarters. Everyone was polite ( greeted me very well)…read moreand the property manager 'Claire' was very understanding of my situation. I am happy to give my hard earned money as a renter to this company. Thanks guys

    We reported a resident for literally throwing garbage off their balcony. Not a small issue, not a…read moremisunderstanding. saw it happen. I even sent video showing the aftermath right after it happened. Management's response? Basically, "since you didn't capture the exact second it happened on video, there's nothing we can do." So just to be clear, according to this building's management, someone can dump trash off their balcony and as long as no one is actively filming the exact moment, it doesn't count. Apparently witnessing it with your own eyes means nothing here. Even worse, the tone of the response felt dismissive and borderline accusatory, like I was making it up. I have zero reason to lie about something like this. I reported it because it's disgusting and unsafe. This isn't just about one incident. It's about how management handles problems. If this is how they deal with something as obvious as people throwing garbage off balconies, I wouldn't trust them to handle anything properly. If you're considering living here, just know that basic issues like cleanliness and accountability don't seem to be taken seriously unless you can provide perfectly timed surveillance footage. Really disappointing.

    Birds Nest Properties

    Birds Nest Properties

    (4 reviews)

    Fairview Slopes

    This review is coming from an apartment renter so it's the actual owner who is BirdsNest's client…read more I've been in my apartment for close to nine (9) years and BirdsNest has been the property manager for approximately 5- 1/2 years out of that time. BirdsNest had big shoes to fill as the apartment's previous property manager, ACD Realty, was absolutely first rate. And yet, BirdsNest quickly established itself as a worthy successor in every way. I find BirdsNest to be attentive, sensitive and responsive to tenant needs. And the staff does it in such a manner that I know I've been heard and fully understood; both of which assures me that I'm valued as a tenant. BirdsNest has a stable of very capable service technicians across all disciplines of home repair/maintenance. Any service call I've required has been attended to by service people of the highest quality in terms of their professionalism. They are prompt, dependable, courteous and BirdsNest never fails to monitor the length of time it takes for any service technician to respond to an apartment work order. I have also had several personal dealings with Alvin, one of the owners, and Alvin has been an absolute pleasure to deal with. He even personally delivered a temporary fridge to the apartment once, several years ago. The apartment refrigerator broke and was "down" for several days while a part needed to be ordered. I didn't even ask for the fridge but it was delivered and the gesture was much appreciated. Given my lengthy experience with BirdsNest I simply cannot conceive of anyone having dealings with this company that would not result in a near or complete 5-star review. Thanks to the entire BirdsNest team for delivering first rate service to this particular tenant. But a special shoutout to the department that handles all the repairs and apartment inspections. All of them are exceptional and a real pleasure to deal with.

    The team at Birds Nest combine expertise with incredible customer service. They manage multiple…read moreunits in the condo complex my mother lives in, ensuring that both tenants and owners are taken care of. Highly recommended.

    Rancho Management Services - Two hour police standoff where a resident was shooting a gun.

    Rancho Management Services

    (127 reviews)

    Downtown

    Sometimes I find that Strata Property Management Companies create their own rules. One I moved into…read morein Coquitlam sent me a demand to pay my maintenance fee and I had barely just moved in. I showed the Council President that note and she contacted them and said "no, the man just moved in, give him 5 days to pay. Strata should be the ones to tell the Property Management company what the owners want and not the other way around.

    Poor Communication and Unfair Handling by Rancho Management Services (Francis Yeung)…read more I am writing this review based on my personal experience with Rancho Management, specifically dealing with Senior Strata Agent Francis Yeung, in handling a visitor parking infraction at Moda Strata (6638 Dow Avenue). Lack of Acknowledgement or Interim Contact: On April 24, 2025, I received a Notice of Infraction for a guest's vehicle overstaying in visitor parking. I replied promptly (on April 25, 2025), apologized, and asked for guidance. Despite multiple follow-up emails, Francis Yeung never acknowledged receipt or offered any interim communication (phone call or meeting) for over a month. During this period, there was no courtesy warning or reminder that could have allowed me to correct the issue early. Delayed Decision and Heavy-Handed Fine: After more than a month of silence, I received a "Notice of Decision" imposing the maximum $200 fine without any prior discussion or warning. For a first-time, unintentional overstay, this felt disproportionately punitive. There was no explanation of why the Council waited so long, nor any transparency around how the decision was reached. Unresponsive Representative: My agent emailed again Francis Yeung seeking clarification or the chance to discuss mitigation, but received no reply until after the fine was already imposed. This unresponsiveness undermined any trust in the process. No Opportunity to Rectify Before Fine: Had there been a simple phone call or concierge alert on the day of the overstay, I would have moved the vehicle immediately and avoided any penalty. Instead, the process was entirely reactive and impersonal. Impact & Recommendation: The lack of timely communication and immediate imposition of the full fine gave the impression that Rancho Management (and Francis Yeung) prioritize strict enforcement over fair, community-focused resolution. I do not recommend Rancho Management Services for strata management if you expect reasonable dialogue or human-centered handling of minor infractions. Constructive Suggestion: Strata management should implement a courtesy warning step (e.g., concierge alert or phone/email) before issuing fines for first-time or borderline infractions. Better responsiveness from agents like Francis Yeung would prevent frustration and costly appeals. This review reflects my direct interactions: prompt replies on my side, but no acknowledgement or discussion from Rancho Management, followed by a delayed decision and maximum fine. I hope Rancho Management improves their communication protocols and handles minor issues more fairly.

    Hollyburn Properties

    Hollyburn Properties

    (53 reviews)

    West End

    Our manager was not a nice person. They were breaking rules themselves but very strict towards the…read moretenants. Also they will try to take your deposit as much as possible even after you get a cleaner before moving out.

    Worst building management in Toronto and the entire universe. Since June of this year, there have…read morebeen 5 new property managers here, and they all did absolutely nothing. It took a year for someone to make a simple fix to my closet door, I have been waiting over two years for the black mold to be removed from my bathroom (guy said "I have to get a "special tool" over a year ago and hasn't returned) the heat only gets turned on when it's warm outside and then goes off in the middle of a freezing cold night and stays off for days (this has been going on for the past three years and they are well aware of this problem) and when you ask them to turn it on (it is included in our rent) they make you feel as if you're asking for something completely unreasonable. The tenants above me don't work and stay up all night yelling and scraping what sounds like cement blocks across the floor, then dropping what sounds like huge barrels of oil on the floor and the banging goes on from 12:30am to 3,4 and 5 am. They have parties during the week and don't care that other tenants have to get up for work in the morning. I can't count the number of days I had to go to work feeling terrible because I was woke from a sound sleep at 1am and kept awake the entire night. I have written them 3 times since May, and nothing has been done about it. I was accused of putting something in my toilet when I called the property manager to tell her that my toilet was plugged. Her first words were "What did you put in it!" I told her toilet paper and body waste. Then she said that I would have to pay a thousand dollars if they have to call a plumber because it was a Friday afternoon. I told her that she must mean that Hollyburn would have to pay a thousand dollars because I did not cause the toilet to get plugged up. She then said that there was nothing they could do until Monday. I told her that was not acceptable as I would have to use the toilet again before the weekend was over, and where did they expect me to go, in my bathtub? She said "If you have to". I told her that wasn't going to happen and that she needed to call someone and have it fixed. She then sent her partner over with an industrial plunger and he fixed it. I can't believe how poorly run this building is. They do renovations to apartments on weekends AND holidays, and the workmen were not wearing masks when Covid numbers were at their highest. The carpets on my floor are rarely cleaned or vacuumed and there are tissues and other garbage everywhere. The laundry room is disgusting, and I have to clean all of the machines before I use them. I'm so happy I found a better place to live. It's more money, but well worth it to be getting out of this dump. They do cosmetic (shoddy) renovations to all of the apartments whenever someone moves out as fast as they can so they can get more than what the place is actually worth, but the building itself is a dump. If they spent as much time and effort making necessary repairs to the building, they wouldn't have so many empty units. Do yourself a favor and steer clear of Hollyburn Properties. They don't care about the tenants. The only thing they care about is the almighty dollar.

    Plan A - propertymgmt - Updated May 2026

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