I had worked with this office for 7 months they was friendly and they answered me when I want a service Helpful team read more

Very Disappointing and Unfair Experience We rented another unit through Plan A Real Estate for only 24 days, and the experience was extremely disappointing. The apartment was handed over to us dirty, poorly maintained, and worn out. There were existing problems and signs of wear and tear when we moved in. However, when it was time to move out, the condition of the apartment was inspected extremely closely, and we felt that existing damage, dirt, and wear were being attributed to us in order to justify deductions from our deposit. This was completely unacceptable and very frustrating. My strong advice to anyone considering renting through this company is: BE VERY CAREFUL AND DOCUMENT EVERYTHING. Take detailed photos and videos of the apartment immediately when you move in and keep all records and communications. In our experience, the apartment was not properly maintained or cleaned when it was handed over, but at move-out, every small issue was examined under a microscope and used as a reason to potentially charge the tenant. I strongly recommend that people think twice before renting an apartment through this company. Based on our personal experience, we would not rent from this company again. read more

They are basically legal frauds, and I strongly advise everyone to stay away from them as much as possible. If you want to be scammed be my guest. I made the mistake of renting a unit online based on their polished marketing, only to find it in an uninhabitable condition upon arrival. Throughout my one-year lease, I dealt with persistent issues including a lack of heating during the Vancouver winter, electrical hazards like sparking outlets, a screaming and oily kitchen fan, and broken window locks on a second-floor unit that compromised my safety new Gastown which is not nice. Incredibly, they even broke one of the locks themselves while showing the place, yet had the audacity to accuse me of breaking it during our legal hearing. I also spent a full month with a broken fridge before it was finally replaced. In the first month, I talked with one of their employee to leave as I could not continue to live. She convinced me saying when my wife arrives in couple of months we can look houses together. She noted I won't be charged penalty leaving early. I thought I could bear these awful circumstances. By the 4th month, the situation became unbearable as management completely ignored my continuous complaints about a major neighbor noise issue involving heavy bass music that blasted from midnight until the early morning hours. I could barely sleep. I used ear plugs which were not helpful for bass, so I used airpods noise cancellation all the time even while sleeping. When I finally told them I wanted to leave because of their negligence and the lack of functional internet, they tried to pacify me by installing Starlink. However, this turned out to be a complete scam; they made the network public, allowing over 20 devices to connect and making the service unusable for me. If you wonder about the neighbour's noise... they didn't even bother to solve it. Throughout this entire ordeal, I faced constant threats and unprofessional behavior from staff members like Swaliha and Pratik. I eventually took my case to the Residential Tenancy Branch (RTB) with over 70 pieces of documented evidence. However, because the hearing was on May 4th and my lease had recently ended, the arbitrator ruled that I couldn't claim many of my rights as an active tenant, resulting in the loss of most of my security deposit. They couldn't even present any evidence at the hearing. Yet I became the one who lost. It is staggering that despite numerous public complaints, government institutions allow them to continue using legal loopholes to prey on your hard-earned money. They should thank very much to government institutions for covering them. Being a tenant should not require being a lawyer. I spent so much time and stressed you cannot ever imagine. Save your mental health and your finances by avoiding this company at all costs. Do not trust the system which won't protect you or do very least. This company's 'business model' relies on deceiving people, and exploiting laws. That owner, Anoop, I can see him drinking his mojito on an island with the money he stole, while unprotected tenants are being ripped off by his minions in the Plan A offices. And I'm spending even more of my time writing this hoping it helps someone out there like you. read more

DO NOT RENT FROM PLAN A!!! This is slumlord business. They will try to keep your deposits and they never answer your calls or emails. AVOID THEM AT ALL COSTS!! read more

BEWARE FAKE 5-STAR GOOGLE REVIEWS Yelp shows a 1.3-star average from 58 reviews, https://www.yelp.ca/biz/plan-a-real-estate-services-vancouver-8?adjust_creative=duckduckgo&hrid=XEXN9KCkE7XAj_YZbU-vgQ. Read these reddit thread before renting from Plan A, which were paraphrased by AI: https://www.reddit.com/r/vancouver/comments/nzq72u/psa_if_you_are_moving_into_the_west_end_dont_rent/ Verbal Abuse and Discrimination: "Majithia called a South American tenant late on rent an 'illegal immigrant' and threatened to 'call her mom.' Routinely steals deposits with fabricated reasons." Deposit Theft and Legal Battles: "Verbally abused over phone. Made up deduction reasons. Had to go through RTB and small claims court to recover $1,000 deposit. They had no proof but tried to bully me into accepting the loss." Targeting Vulnerable Tenants: "Overpriced units targeting newcomers. Rat infestation in building. Charged for 'damages' to already worn-out furniture. Owner showed discrimination. Threatens legal action knowing newcomers can't afford to fight back." Harassment and Threats: "Almost rented but checked Yelp first. Backed out and staff started harassing us for 'wasting their time.' Had to block the number--completely unhinged behavior." Predatory Business Practices: "Deceive tenants, fabricate reasons to withhold deposits, intimidate and coerce, file frivolous RTB claims then charge tenants 'filing fees.' Target international students specifically." Legal Manipulation: "Lease terms use vague jargon that violates the Residential Tenancy Act. BC RTB confirmed terms aren't enforceable. One call saved me thousands. They've likely scammed others who didn't know their rights." AND READ THESE *https://www.reddit.com/r/SlumlordsCanada/comments/1m5r59d/vancouvers_plan_a_real_estate_purchasing_dozens/ *https://www.reddit.com/r/vancouver/comments/foas1m/experiences_with_plan_a_real_estate_services_is/ *https://www.reddit.com/r/vancouver/comments/evx8y5/west_end_tenants_not_fans_of_kobe_tribute/ *https://www.reddit.com/r/vancouver/comments/ewwue8/another_plan_a_property_with_garbage_piled_all/ YELP, paraphrased by AI Former Employee (July 1, 2024): "Worked 3 years. Witnessed deposit scams, unpaid contractors, false Airbnb advertising, intimidated tenants into signing eviction notices to raise rents. Fired after CBC exposé. Unsafe work environment." Tenant (February 15, 2025): "Serial scammers targeting deposits. Take hundreds of photos--they blame tenants for pre-existing damage. Dirty apartments, pristine demands. Know your RTB rights. Avoid." Plan A Real Estate Services Fines and Violations Total Documented Fines: $10,000 (April 2022) Violations: * BC Courts finding of "SERIOUS, DELIBERATE AND REPEATED CONTRAVENTIONS contraventions" https://www.bccourts.ca/jdb-txt/sc/21/07/2021BCSC0737.htm * Plan A "...changed or omitted the tenancy agreement terms and tenancy agreement addendum terms in such a manner as to create a facade of legitimacy intended to confuse"... "I consider this FLAGRANT DISREGARD of the Act and Regulation to represent a CLEAR AND DELIBERATE INTENTION to avoid the tenancy laws of B.C" * Contracting out of Residential Tenancy Act & Altering standard terms ($5,000 each totaling $10,000): Falsely claimed the Act didn't apply to 152 tenancy agreements, https://www2.gov.bc.ca/assets/gov/housing-and-tenancy/residential-tenancies/administrative-penalties/plan_a_majithia_dcn_20220420.pdfn News 2021: "Bait and switch" accusations--apartments shown renovated but delivered with inferior conditions, https://www.cbc.ca/news/canada/british-columbia/landlord-vancouver-damage-deposit-1.6239593 December 2023: Bad faith eviction ruling--Plan A attempted caretaker eviction but actually re-rented unit at 55% higher price, https://www.cbc.ca/news/canada/british-columbia/bc-rtb-caretaker-eviction-plan-a-real-estate-bad-faith-1.7055918 2024 (Park Beach Manor): Purchased 21-unit building for $8.1 million; then: * Installed hidden camera in laundry room * Evicted 8 of 21 tenants within 5 months * Sued 6 tenants for defamation over protest posters; tenants countersued * Increased vacant unit rents from ~$1,500 to $3,600/month * https://www.vancouvertenantsunion.ca/plan_a_no_way * https://thetyee.ca/News/2024/10/08/Vancouver-Apartment-Life-Surveillance-Eviction-Defamation/ * https://www.vancouverisawesome.com/local-news/west-end-tenants-form-group-to-dispute-new-landlords-eviction-efforts-9079978 read more

Worst landlord experience I've ever had, had Ants and no working oven for entire tenancy, building hasn't had an electrician review its wiring since the 80s, threats to sue if we didn't give them an extra months rent, avoid at all costs. read more

Avoid renting from PlanA at all costs unless you are ready to fight some well seasoned scammers. They will go after you for your damage deposit for absolutely no reason, hoping you'll just give up and let them keep it. If you must rent from them after all make sure you take hundreds of detailed photos from every corner and every angle since they will try to pin every old damage on you. Also they supply filthy apartments and then expect you to give it back pristine. Dont let them dull you with threats of RTB, call the RTB and know your rights. PlanA is NOT a decent rental company, avoid at all costs!!!!!!!! read more

Would also give a 0 if possible. Would advise others to avoid renting from Plan A. History of bad faith evictions, being unresponsive, alleged surveillance of tenants, maintenance issues, poor treatment of tenants. read more

BEWARE !!! Rental agent Karen Ho lied, made us promises she had no intention of keeping, and took $7000 (7k!!!) of our money and now refuses to give it back. It's 1405 Haro St. -apartments 301 and 302 in Vancouver's West End. We were there for less than 12 hours before we evacuated to a hotel to escape the bugs and filth. We've been in contact with Strata and she WILL obviously be forced to give our money back but she's making us fight her for it. I'll update this review once she loses. She has no grounds. And I won't give up until I get our money back. I don't care how long it takes. But you don't have to make my same mistakes. In August 2020 I told Karen Ho and Plan A real estate we were coming in to quarantine in the apartment. I paid her her fees. I made it very clear in conversations and in writing that according to the Canadian government rules for quarantine we must have contactless delivery set up. That means the street intercoms need to work, the door locks needed to function, and on a personal level obviously I needed the apartment to be clean since we could not leave for 14-days. We could not get in the door at first with the keys she left us because the locks are so old and broken. Imagine-- there we were, frantic because after paying a huge expense for a private car to not expose people-- we're in the public space for an extended period of time because we can't get the doors open because the locks are so old and broken! My son finally managed to use the key and jimmy the door open. Apparently the few remaining residents in the building just prop the doors open. Before I moved in I asked her to confirm the intercom's down stairs were working so we could have the mandated contactless delivery. She told me they were. They weren't. But what made us flee during our first 12 hours of quarantine??? The apartment is infested with roaches! They're crawling everywhere. I didn't know what the bugs were at first and had to send the pictures to an expert, who told me if there are bugs in the kitchen, then they are everywhere and will be in our stuff in a matter of hours. I immediately reached back out to PlanA. I don't want roaches!!! Dear Lord! They acknowledged the infestation. Their solution? For me to use their weird concoction to kill them!!! They left it at my door-- without even attempting to apologize or anything. I have kids and a dog! I'm not putting poison all over the apartment-- when we cant leave! AND I've paid them thousands of dollars... they can kill their own effing roaches. So gross! There were so many problems.... Windows wouldn't close shut. No water pressure in the shower. The entire bathroom was filthy dirty. The mattresses are old and stained. The washing machine smells like mold. The microwave smelled like vomit. The stove burners spark and smoke. Thing is, they had nine (9) days of me paying the rent before we arrived to clean it up!!! (She forced me to take the lease starting September 1 even though we didn't arrive until the 9th. ) They could've at least attempted to control the bugs but they didn't give a shit enough to even sweep a floor or wipe a counter. Or use their bug poison. Karen Ho knew we were coming to this apartment directly from the airport to quarantine. What kind of professional person does that? Allows a mom with two kids, trapped by the quarantine, into an apartment that's unsafe, dirty and infested with roaches? Shameful. Stay away from these horrible people. And their rundown buildings especially on Haro St. read more

Dishonest at best. Unsure how the owners haven't been sent to jail yet. Plan A will treat you well until they get you to sign the paperwork. We backed out due to a better opportunity and they immediately shown their true colors by being abusive and and outright nasty. They are formidable at trying to evade bad reviews. (Probably the type of activity they actually put an effort at.) Look at all the reviews they somehow managed to struck down on Yelp. They even deleted their business on Google Maps and recreated in hopes of getting rid of all the horrible reviews. read more

very racist, abusive, mean, and mentally unstable janitor/cleaning staff. cockroach infested units (rented 2 different buildings with this company and it didn't matter if I paid $1300 or $2400.. rodents and roaches seem to invade their buildings and they think spraying 1 unit is going to solve it all.) I've witnessed adult German roaches crawling out of sinks, light covers, and heaters just a week or so being moved in. cat has caught over 4 BABY mice and management couldn't care less. they have constant leaks and floods in their buildings. addicts slamming doors and sleeping in the staircases / leaving back doors open all night. unless you like living in hostile environments where everyday feels like high school, I'd avoid! read more

BE WARNED If you are thinking to rent a place that is managed by Plan A Management please do yourself a favour and reconsider. I have rented multiple apartments in the downtown area in the past 5-6 years and I have never seen a worse management company. First of all you have to deal with 5-6 different people at once which makes things very difficult. And not to mention their terrible app that you have to use to handle any maintenance. Everything about this company is horrible and I am so glad that I am not staying in an apartment ran by them anymore. They went so far as to try so hard not to give me my full damage deposit back because of things like, burnt lightbulbs and paint that had already been pealing before I moved into my apartment. Special mention to Kevin Tse, and Andrew the manager whom have no business working in any type of customer service work. The most unprofessional people I have ever met in my life. read more

This has to be the most dishonest company in Vancouver. They told me the property was a "premium quality" property and yet it was pure garbage. They charged me $2800 for a furnished apartment that was barely furnished and that smelled like cigarette smoke, when I asked the owner/manager about the smell he said just open the windows. When I moved in the apartment was not cleaned and it was during COVID and yet they charge every person that leaves a cleaning fee of $240, it's a miracle that we did not catch anything. The apartment did not have blinds or lights in one of the bedroom. They later scrambled to get those, yet they had told me the apartment was ready AND FURNISHED. It came with a 1960s fridge that could only balance on 2 feet because it was unsteady, the stove was an ancient stove that 2/4 plates working. the dryer will make your clothes stink because it's super old and inefficient so your clothes are always damp. Now the kicker was the kitchen drawers, they looked like something died in there. When I asked them about it the company owner/manager, who goes by the name Anoop said it was my fault that I did not open the kitchen drawers to inspect them. So for the rest of the stay we had our food on the kitchen counter. The shower was also equally filthy, see the pictures, it looks like an apartment for homeless people on East Hastings yet this apartment was on Helmken St near Hornby. DO NOT BELIEVE the pictures they post online of their apartments, they are fake, what you see and what you get are night and day. Also, they asked me to pay a $200 move in fee for "holding the elevator" yet the place was a townhouse with an external door and no elevator! Pure daylight robbery is what they do. BUYER BEWARE, never rent from this company, I am even surprised they have any positive reviews on Google, likely they are fake reviews they write for themselves. read more

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I wish I could give them zero ! Horrible company with rude owner and awful customer service!!!! I rented an apartment on March as a newcomer in Canada and I applied for work permit here ,after a month I moved out and inform IRCC that I moved but unfortunately they already sent my work permit to this address on July (3 months I couldn't work then) I contacted Plan A and asked them if they could ask new tenant if they got my WP or not? they said that they would check and let me know, after a week and following up with an employee he said that they lost the mailbox key and they will contact me later that never did , after a week I asked him if he has any update but he said Hi and any other reply , this monologue was going on for more than 5 times during 6 weeks and they were like that they are helping and IRCC said that we have already sent your WP and if you need the new one you have to wait for more than 9 months as it is considered a LOST DOCUMENT then it's better to follow it up by previous address , I texted that employee who never replied me anymore and another employee that I was telling the story to him every week and my full details and again he was like I will contact you and never did! Now is being 5 months and half that I'm here and unemployed! According to IRCC its been 7 weeks that my WP has been sent to my previous address and still I'm begging for help from this company and its team and of course IRCC, finally today I went to their office to ask manager help me with this matter, When I was entering a guy came to the door with huge smile on his face and welcomed me to the office and I asked him if I could talk with manager and he was like if he could help me out, I said that I'm one of your tenant that I am expecting an important letter ... someone(Kevin) from 3 meters away No hi No respect said Are you the one who was contacted me? I was like hi yes I am ...and he was like I told you I will contact you what's the point of coming here? I was like ok I tried to contact you and your colleagues several times and I decided to come here and ask you in person if you could contact the new tenant , suddenly that guy ( Anoop:business owner ) said we don't have to help you if we are doing anything for you its favour and I was like alright I tried to contact someone here more than 10 times and it didn't work so I came here as I'm in trouble and your employee even doesn't reply back that's why I'm here ! he said ok you said that once and I said once we are doing favour we can't open the mailbox of tenant! I was like that's crystal clear that you can't do that.... He was keep interrupting me and even didn't let me talk !!!! I was like give me 30 seconds to talk and he was like ok go on... I was like I'm saying that if you are helping ok thanks help me and if you are not tell me that you can't help me and it's better than sayings that you are working on it while you've never contacted new tenant and keeping me waiting and he interrupted me again and said that you said it once ! I was like why don't you let me talk ? he said that the employee that you are mentioning is not working here and you have to leave my office right now!!!!! And I was like I am asking you to contact the tenant I didn't ask you to open mailbox or whatever and he was like leave my office now we are so busy ! Yes they are so busy when they wanted to give you any services !!! I arrived to Vancouver after 24 hours flight and went to the property that I rented and the door was locked and I couldn't get in and no one answered their phones for more than 2 hours I was in street in a rainy night with my luggages and they said sorry about that ! Thats it !!! I was keep asking a question about the place that I had to leave the key for them three days in a row, yes they are very busy !! I didn't even leave them a bad review till today that I stock in this situation and they are treating me in this way!!! Please don't go with them as you don't have any customer service or you would be rewarded for your choice of service like me! read more

They are awful agents they say they will pay for the service and we are just renting the unit and we shouldn't have to pay for the maintenance read more

They are efficient and well-managed. Prompt help was provided across multiple fronts (maintenance, new appliances, temporary parking, billing issues, etc.) Was a tenant in one of their buildings for over 3 years. read more

The worst service every. Never rent with them. The unit had red ants after one and half months stay. The room heated up all of a sudden or went cold all a sudden in throughout the day. The toilet tank took hours to fill in. The washroom sink tap, for hot water it took 15 minutes to get hot water and so was the shower. Initially when we moved there was no hot water in kitchen. The person was in a hurry to give me the key and leave. The thermostat was not working properly. The landlord is very rude and start arguing and twisting the English statement as per their liking. Very unprofessional once when they get to know you are moving out of their apartment. They just want to do the talking and not listen to you. Paying $2150 for their freaking baseman apartment, its better to rent out an unfurnished apartment. There are steel plates under the Kitchen tops to hide their uncleaned apartment and they had taken the move in fee of $150 and they even charge you for move out fee. They make The apartment was not even registered with BC hydro. And to compensate with it, they waived off the electricity for me. They think we are fools. read more

I rented a unit at 1168 Pendrell street in the summer of 2021 for few months. Plan A Real Estate is very greedy. They are not responsive after you sign the contract. It is very unlikely that you get even half of your deposit back. This happens to me and my neighbours. They deduct from your deposit the moving fees (~$100), move-out cleaning fees (~$200), Hydro (more than $150), apartment insurance (~$250), and penalties. Make sure to read every word in the contract before you sign it. DO NOT ASSUME that the agent explains the important things to you. read more

Plan A - Property Management Near Me - Vancouver, British Columbia

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The worst real state company ever!!! Such a group of thieves starting from Andrew the "manager". Who has no clue of customer service or even know how to talk to one of the tenants. They charge you for damages without giving you any proof, even though you ask for it. So people be ready to get a lawyer once you decide to sign a contract with this people, because things will get bad. Like me I am already working in a case against to them, because the fact that I'm not canadian doesn't mean that I don't have rights like Andrew's said to me. Well will see about that. read more

AWFUL RENTAL EXPERIENCE WITH PLAN A. To start, every person I had interaction with from Plan A was extremely unfriendly. Zero customer service skills and highly unprofessional for a luxury property management and real estate company. I have luxury units that I rent myself, and I would never dream of treating my high-paying tenants in that manner. The unit was also widely mis-represented in the marketing and I was told false information by the rental team about the unit I was renting. My main issue is the advertisement for the unit I rented said it had air conditioning. In the description it said that the building had air conditioning but the rep I talked with confirmed that the unit would also have air conditioning before I signed my lease. At check-in the rep from plan a didn't in fact know if the unit had A/C or not - and we discovered that it did not. The unit was awfully hot - reaching up to 35 degrees celsius. Also, the unit was supposed to be furnished with what I assumed was all the furniture showed in the images in the advertisement. There were only a handful of pieces of furniture and the blinds were wrecked, completely affecting the privacy of the unit. Because all of these were verbal confirmations or conversations I had no proof when cancelling my lease. At check-in when the rep was showing me the mail box there was mail from a previous tenant. He took out the package from the mail box and tossed it onto the floor, saying it was not his problem. I cancelled my lease and moved out after only two weeks because of this awful experience. read more

Dealing with this rental company has been a headache from day 1. On the moving day, the apartment that was supposed to be cleaned was not. I was promised that a cleaner will be send to do the job in the afternoon. No one showed up. After my instance that the place is cleaned before I moved in as it was stipulated in the lease I signed, the office manager stated shouting obscenities over the phone. I had to get a cleaner myself. On the move out day, the same manager decided to keep a portion of my deposit for cleaning cost. I talked directly to the owner of the business about this unscrupulous behavior, to my surprise he wasn't any better than his employee, insults and profanities, that all that he has as a response. My stay in Vancouver that was suppose to be a relaxing one turned to be a nightmare. If hygiene and cleanness is important to you don't rent from this company. read more

If like me, you where/are desperate to rent an apartment in Vancouver I suggest NEVER coming anywhere near this company, heres why: upon moving into our apartment we where asked to not unpack as the cleaners and painters would be there in a week. They never came. The building (1425 Haro) also changes landlords more than the hallways are cleaned. we have been through 3 now and yes, all three have their cell phones off so there is no way to contact them. RED FLAG we then noticed that there where some things not mentioned about the apartment, like how the internet works when it wants to, usually 4 hours a day. We were also missing all of the shelves for our kitchen cabinets which Karen Ho promised she would personally replace within a couple weeks. its been three months. I wont talk about the water pressure because there is none. contacting plan A directly only leads you to three options, the first being rent with them, this sends you back to a landlord that wont answer the phone. the second being Karen Ho someone who has no business being in the field she is in, unqualified and unhelpful. i've never heard one person spout so many lies, seriously. The third option is a "all other inquiries" line, this leads right to a voicemail box of someone i'm not even sure exists. the line doesnt even ring. Honestly, take the chance and keep searching for another couple of weeks because these guys are crooks who love taking advantage of people from over seas. read more

Let the pictures speak for themselves (if I can upload them, that is): this is the state I received the apartment in, and it stayed this way for 5 days until finally someone was sent to clean "to some extent". I had to leave in 6 days due to bed bugs. My bad for trusting them and renting a place without seeing it as I thought all real estates offered the same quality of service. Well, a lesson learned...a very costly one as my full month paid rent and security deposit were not returned. They said it was per contract but the contract also said that they had to deliver a clean and comfortable place to live. Far from it. I would RUN AWAY from them. You can ignore this review if you want. I just thought I would share my TERRIBLE experience with them. read more

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As soon as I got this unit it was 2300 a month then 3 months after I moved in they tried kicking me out for zero reason when I was in Colombia not even in town. They also raised my rent $200 for no reason 3 months in . There are holes in the walls they have mot fixed and I have been there for 5 months now . Also missing things like kitchen fan for oven and washer leaks . This is the most unprofessional company I have ever come by and they are EXTREMELY rude to the point where I thought someone was pulling my leg read more

I rent 2 months in 1283 Howe St with Plan A. They were not professionals (almost everyday some one of the company went to my place showing other people), even if I was at home. That apartment is 600sqft, when I left the place they charged me 350 dollars about the cleaning, which means 12 hours of service. I don't recommend their service and won't stay with them again. read more

I contacted Plan A because we are going to be moving to Vancouver and will need to rent a place remotely. The response I received was quite rude, poorly written and did not demonstrate interest in developing a business relationship. Rather than meet with us to discuss our needs, we were brushed off simply because we were not immediately looking to rent. This leads me to believe the company is only interested in short-term fulfillment of leases and would not be a good company to be engaged with as a tenant. read more

I can't say I'm surprised that the only two positive reviews here sound an awful lot like each other (i.e. written by the same person). I attempted to give this company a chance as I needed a place to stay in Vancouver but when I had a friend set up a meeting to see a studio for rent, Karen never showed. When he called her, she claimed she had no record of a meeting scheduled and claimed the studio was the only one available even though a junior one bedroom had just been posted on Craig's List that day. He tried calling Maulen and got a "half-assed" apology. No one was willing to accept responsibility and left my friend, who was already taking time out of a busy schedule to help, standing around wasting time. Note that many of their pictures on Craig's List are identical for multiple units, so you really have no idea what they are attempting to rent out. Even though I'm still looking for somewhere to stay with only a short time left, I'd rather sleep in my car than give these people a dime. read more

Plana real estate is probably the rental agency with the worst online reputation to date. Just google "greed eviction" and you will have a glimpse on what to expect when signing a lease with them. Also, have a look at the reviews on Yelp and Facebook, one common complaint is how unclean and bad smelling the apartments are. The second complaint is that more likely you will never get you security deposit back. They prey mostly on international students looking for short term rentals. Do your research before signing a lease with them,There are many other rental companies that will treat you with respect and consideration, after all, you are the one who is paying these exorbitant rents. read more

It's really sad to see all the bad reviews and then a 5 star as you know it's clearly fake. DO NOT BOTHER - They never answer their phones, no matter which option you pick when you're being prompted. Karen Ho's the hardest to get hold of out of them all!! Trying to get in touch with her for 12 days now to have our bond returned and I've only just been advised today as I called a Nicole Huen's phone and some dude answered - he told me Nicole is away. She has not got her phone or her emails set to away and DID NOT advise me at the final walk through she was going away. Literally having to walk down to their office today so I can get some proper information!! I'll keep reviewing as things progress read more

Looks to me the only "better" reviews are coming from the condo owners dealing with these crooks. Don't see any tenants raving about them.. shame on you Plan A. I should've read these reviews before signing anything with Plan A. Our experience with them was at a level between total disaster and total disappointment. read more

Absolute garbage. Just terrible service, details on the listing not accurate, hidden fees (especially their ridiculous "moving fee"), utilities that they say they cover aren't actually covered (they get around that through clever wording on their agreements). Stay as far away as possible. read more

Run far far away from them. Even if you love the apartment, not worth dealing with the unprofessionalism. First mistake I made was trusting them. I moved from Ontario to Vancouver and had no choice but to sign a lease without actually seeing the place. The pictures shown on the ad were of a completely different apartment to the one I actually got. Fine, that was my mistake. When I moved in, there were things that needed to be repaired. We're promised it would be done. Lived in the place for a year and never heard from anyone about the repairs again. I got a furnished place and the pictures showed a full set of couches, and I received a single love seat and a dinning chair. The bed was on a angle because the frame was broken. I put up with it for the year until my lease finished and it has been over a month and still no return of my deposit. No one answers the phone or replies to email. All I have to say is, no matter how much you like an apartment, if it's represented by Plan A... STAY AWAY. read more

I'd give 0 if I could. The girl that showed us around was great. We called regarding a particular building and Daizy seemed to intially be accommodating by sending us some links but then refused to show what we originally had asked. We were shown 3 units that we never asked to see and even the tenants in the one unit had no idea it was being shown. We explained I had flown here for a few days to view what I could and she was full of excuses. Unprofessional and a waste of time. Would not recommend. read more

Terrible company evicting people and raising the rent. It's asshole company's like this causing rent in van to be so expensive and unaffordable. Something seriously needs to be done about this. Also they don't care about the people living in the buildings. We are constantly kept up from people partying till all hours of the night. The security is none, there are random strangers constantly in and out of the building. People sleeping in the lobby and at the front door. I think they let any amount of people rent out any sized apartment. The worst place I have ever stayed at not only in Vancouver but anywhere. Oh also, my roommates/landlords had their rent raised when trying to sign a new lease. This company is an absolute joke. read more

Absolutely terrible. I rented a parking stall from Plan A in an gated parking lot in one of their buildings. One day I went to pick up my vehicle and I noticed the gate had been vandalized. I notified them. They did nothing. My vehicle got stolen. Never rent anything from this company. read more

Worst experiencw ever..they give you a very expensive downtown condo "furnished" with garbage and very dated appliances. Could not sleep for a month because of the fridge sound. Also they give you one key set.. we are 2 profesionals with different schedule and having one key set was a nightmare. The place was dirty and not at all as shown in pictures. Stay away..stay awayyyy. read more

Terrible service... I recently rented a short term rental from this company and my experience has been awful from start to finish. See below for why: 1. The staff doesn't know anything: 2. Horrible customer service, they don't even apologize for giving you totally wrong information. 3. They charge you $100 cleaning fee out of your deposit and hand you a unit that has big chunks of mud and dust in it (and they don't apologize for it) 4. They want to charge you more for other things that aren't in your rental agreement such as a move in fee... Again, Horrible.. STAY AWAY! read more

I have used 10+ real estate management / rental agencies around the World. Plan A Real Estate was the WORST rental agency I've ever worked with for the below reasons: - The reps that I have worked with were very unreliable and in some cases lied for their benefit (Tulio Vicentini, Nicole Huen and Karen Ho). - The apartment that I rented was not cleaned beforehand and the closet wreaked. - There was a mold problem in the apartment that was neglected. - The damage deposit that was owed to me was not paid in full. - The apartment and the building's maintenance was neglected. The laundry room was flooded for many days and the buildings they rent out are falling apart. Don't make the same mistake I did. There are many real estate and rental agencies to choose from with great reviews and conduct business in a reputable way: - Dunowen - Rentitfurnished - Rentwithadvent - http://mybcrental.com/ - Bruceward - Makeyourselfathome - Suiteliving Even if you're desperate to get a place, do not work with this shady company. read more

Worst service ever. They are downright rude and extremely unprofessional. skip them and trust me you would dodge a bullet.

I don't even want to give it a star. I'd give it negative 5 stars if possible. This is by far the worst property management I have ever experienced. I somehow foolishly decided to go with their services as my sister had a friend with them in the same building as us. My previous management was amazing and I had to change because my person had to step back for personal reasons. My sister's friend gave us a contact and didn't mention anything. I typically always look at reviews first, but thought because she was my sister's friend she must be reliable and it would be okay. Upon transfer to plan A services, my manager basically convinced me to increase the rent much higher as they said they could get that much for it. I ended up agreeing, which my then long-term tenants (who were saints by the way), couldn't afford and we had to switch tenants. The new tenants were absolutely horrible!! Not only did I keep getting a stream of strata fine notifications regularly (i.e. each month practically), they were continually disrespecting the rules of the condo and had lots of complaints from the building. To top it off, I got a strata letter that topped it off with my learning that they had airbnb'd the suite out!! That was the final straw so I had Karen discontinue their contract. I strongly advised her to look into references and make sure to select carefully new tenants to avoid this happening again. The next tenants were no better. It was the same issues, with monthly strata fines and infractions. The person listed in the contract also wasn't even living there. I don't believe there were any reference checks and I have no idea where she was finding these bottom of the barrel tenants. Throughout this experience, communication was extremely slow and sporadic. I would write specific requests and questions, with little to no response. It wasn't until the strata manager called me personally to let me know what was going on that I had to seriously start stepping in. She somehow now got in our current tenant (as the last contract ended) and these tenants didn't even have any references, were extremely difficult to contact and didn't even have any job proof when she chose them. I have no clue where she fond them, but also, it demonstrates the little time taken to select and research tenants. This has all been within a 2 year time frame. It's obvious they care more about money and getting as high of a rent as they can than actually taking care of your place. I have since switched over to Gammon Living, who have already been 1000x better overall with communication, care, ethics, value and thorough work, which was lacking with Plan A. If you want a property manager who will take care of your S**# so you don't have to, I'd highly recommend NOT signing on with Plan A!!! Run far far far away. Go with Gammon Living instead! Drop the mic, I'm done! read more