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    This has to be the most dishonest company in Vancouver. They told me the property was a "premium quality" property and yet it was pure garbage. They charged me $2800 for a furnished apartment that was barely furnished and that smelled like cigarette smoke, when I asked the owner/manager about the smell he said just open the windows. When I moved in the apartment was not cleaned and it was during COVID and yet they charge every person that leaves a cleaning fee of $240, it's a miracle that we did not catch anything. The apartment did not have blinds or lights in one of the bedroom. They later scrambled to get those, yet they had told me the apartment was ready AND FURNISHED. It came with a 1960s fridge that could only balance on 2 feet because it was unsteady, the stove was an ancient stove that 2/4 plates working. the dryer will make your clothes stink because it's super old and inefficient so your clothes are always damp. Now the kicker was the kitchen drawers, they looked like something died in there. When I asked them about it the company owner/manager, who goes by the name Anoop said it was my fault that I did not open the kitchen drawers to inspect them. So for the rest of the stay we had our food on the kitchen counter. The shower was also equally filthy, see the pictures, it looks like an apartment for homeless people on East Hastings yet this apartment was on Helmken St near Hornby. DO NOT BELIEVE the pictures they post online of their apartments, they are fake, what you see and what you get are night and day. Also, they asked me to pay a $200 move in fee for "holding the elevator" yet the place was a townhouse with an external door and no elevator! Pure daylight robbery is what they do. BUYER BEWARE, never rent from this company, I am even surprised they have any positive reviews on Google, likely they are fake reviews they write for themselves.

    I rented a unit at 1168 Pendrell street in the summer of 2021 for few months. Plan A Real Estate is very greedy. They are not responsive after you sign the contract. It is very unlikely that you get even half of your deposit back. This happens to me and my neighbours. They deduct from your deposit the moving fees (~$100), move-out cleaning fees (~$200), Hydro (more than $150), apartment insurance (~$250), and penalties. Make sure to read every word in the contract before you sign it. DO NOT ASSUME that the agent explains the important things to you.

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    Plan A Reviews in Other Languages

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    Sutton Group Del Mar Realty & Property Management

    Sutton Group Del Mar Realty & Property Management

    (16 reviews)

    Yaletown, Downtown

    Carlo and his team were very professional and helpful when we rented out our condo. They looked…read moreafter repair services when we were out of the country, advised us on insurance issues, and carefully screened our renters. Tasha was particularly helpful during covid and helped out with communications with our tenants. She took a personal interest in taking care of everything. We felt our condo and tenants were in good hands with the Sutton Group Del Mar Realty.

    I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

    The Network Hub - Third floor coworking space in Vancouver location.

    The Network Hub

    (31 reviews)

    Downtown

    Jay is incredibly condescending and rude. I was late for my appointment which was my bad. My…read moreprecious appointment was too close to this one and there was unexpected traffic. He was incredibly rude on the phone telling me to go west. I told him I'm not from here so sadly don't know which direction that was and he condescendingly said "the direction the sun sets in." the property was in the middle of a bunch of skyscrapers, I have no idea which direction that is in the middle of the day when I'm in the area for the first time. he then proceeded to grill me on why I need a two bedroom for one person. insisting I planned to sublet which I do not. when I told him I wanted a room for my guests who visit me he rolled his eyes as if I was lying. it's truly none of his business why I'd want another space, but I was incredibly polite and accommodating to even tell him that. I told him I'm moving from a 4 bedroom house, but still he continued to rudely imply that I was subletting. bro. I'm not lying to you. also it's none of your business if I want a bigger space. I ended up leaving before seeing the unit. the first thing he said to me upon arrival was "I have other business transactions to do today so I don't have time" since I was late, I apologized for the umpteenth time. anyhow I ended up leaving. he's reallllly mean and condescending and full of himself. not a way to work with customers. he looked at me as if I was beneath him from the beginning. this man knows nothing about me. maybe hes racist as he gave me racist vibes. or hates women. or just a complete stuck up jerk. sad. moving on! don't rent from this company if you want to be treated with respect.

    Had a really great experience with the staff. They're really nice and helpful, and they care about…read moreyou having a good experience. Even though I had to cancel my service because I didn't need it any more, they were still very accommodating with fees and making it as easy as possible for me. I also looked around everywhere (Regus, competitors, etc.) and they were the best value for the service. Would 100% use them again if I needed it.

    FirstService Residential - Not enforced

    FirstService Residential

    (110 reviews)

    Downtown

    A great experience when I went to the head quarters. Everyone was polite ( greeted me very well)…read moreand the property manager 'Claire' was very understanding of my situation. I am happy to give my hard earned money as a renter to this company. Thanks guys

    We reported a resident for literally throwing garbage off their balcony. Not a small issue, not a…read moremisunderstanding. saw it happen. I even sent video showing the aftermath right after it happened. Management's response? Basically, "since you didn't capture the exact second it happened on video, there's nothing we can do." So just to be clear, according to this building's management, someone can dump trash off their balcony and as long as no one is actively filming the exact moment, it doesn't count. Apparently witnessing it with your own eyes means nothing here. Even worse, the tone of the response felt dismissive and borderline accusatory, like I was making it up. I have zero reason to lie about something like this. I reported it because it's disgusting and unsafe. This isn't just about one incident. It's about how management handles problems. If this is how they deal with something as obvious as people throwing garbage off balconies, I wouldn't trust them to handle anything properly. If you're considering living here, just know that basic issues like cleanliness and accountability don't seem to be taken seriously unless you can provide perfectly timed surveillance footage. Really disappointing.

    Plan A - propertymgmt - Updated May 2026

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