I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

Excellent rental management over many years of service. Carlo, Tasha and their colleagues at Sutton…read moreDel Mar Realty & PM are outstanding professionals.

A great experience when I went to the head quarters. Everyone was polite ( greeted me very well)…read moreand the property manager 'Claire' was very understanding of my situation. I am happy to give my hard earned money as a renter to this company. Thanks guys

We reported a resident for literally throwing garbage off their balcony. Not a small issue, not a…read moremisunderstanding. saw it happen. I even sent video showing the aftermath right after it happened. Management's response? Basically, "since you didn't capture the exact second it happened on video, there's nothing we can do." So just to be clear, according to this building's management, someone can dump trash off their balcony and as long as no one is actively filming the exact moment, it doesn't count. Apparently witnessing it with your own eyes means nothing here. Even worse, the tone of the response felt dismissive and borderline accusatory, like I was making it up. I have zero reason to lie about something like this. I reported it because it's disgusting and unsafe. This isn't just about one incident. It's about how management handles problems. If this is how they deal with something as obvious as people throwing garbage off balconies, I wouldn't trust them to handle anything properly. If you're considering living here, just know that basic issues like cleanliness and accountability don't seem to be taken seriously unless you can provide perfectly timed surveillance footage. Really disappointing.

This is a hit and miss. It really depends on the strata manager managing your building. I have…read morenoticed if the building is built by Concord pacific very likely or almost 100% the strata management company would be Rancho. The strata manager usually respond to emails within a day or two. I never had issues reaching the strata manager when I have questions or inquiries. Like I said I had good experiences and bad experiences with them.

ZERO STARS!!!!!!!! Concord Brentwood Tower 1 has been an…read moreabsolute disaster. Management seems more interested in issuing warnings, fines and penalties than supporting residents. The weekday staff (fine) weekend staff is particularly terrible and indignant. In six months, I received notices because my tires touched a yellow line and because I temporarily left an item behind my parking stall. Management then eliminated physical visitor passes and forced everyone to use an app. Requiring a smartphone and forcing residents to use technology without offering an accessible alternative is discriminatory toward seniors, people with disabilities and anyone who cannot reasonably use the app. My friend's vehicle was towed at 5 a.m. despite the registration displaying my suite information. Nobody called or buzzed me, and the incident cost approximately $300 in towing and Uber fees, even though numerous parking spaces were empty....like 50+ I later returned from out of town to discover that my bicycle had been removed during a poorly communicated "bike cleanup." It was secured to a bike loop on P1, not abandoned in a storage area. Removing someone's property without clear notice or a reasonable attempt to contact them is unacceptable and, in my view, amounts to theft. Residents are bombarded with notices, yet meaningful communication and assistance are severely lacking. If you are considering renting at Concord Brentwood Tower 1, I STRONGLY recommend looking elsewhere.

Have had great service over a number of years. Just got this in e-mail and I thought it was…read moreexcellent proactive service and support from them: ==START EMAIL QUOTE== Please be reminded that the Empty Homes Tax property status has to be declared by February 2, 2018. Failure to declare by the deadline will result in your property being deemed vacant and subject to a Vacancy Tax of 1% of the property's 2017 assessed taxable value. We are your property manager. We are here to help. 1. If we are authorized to pay and have been paying property tax for you, we will declare on your behalf. If we don't receive the property tax notice, we will follow up with you. 2. If we are not authorized to pay and haven't been paying property tax, there are two options for you: A. You want us to declare on your behalf---Please send a copy of your 2018 Advance Property Tax Notice to us (previous property tax notice will also work), because we need the folio number and the access code for the declaration; B. You want to declare yourself ... ==END EMAIL QUOTE==

My partner and I were scheduled to see an apartment with one of Sunstar realtors, Gary Park…read more Park's level of unprofessionalism was remarkable. Not only was he late, and rude, he stated "They are just consumers, I don't care" when referencing the potential clients and viewers of the space. This made us walk away from the sale. Completely disturbed with the level of disrespect he brought, and Sunstar represents.

Dexter Property Management have overseen our rental property for 3 1/2 years…read more They have provided professional service in all aspects of managing tenanting and problems arising in the suite. We have full confidence in the team and would highly recommend their services .

my experience with Dexter Yaletown has been a very negative one. I worked with a realtor who after…read morea misunderstanding, stopped communicating with me. when the realtor wouldn't communicate with me any, I reached out to the manager. The manager told me he would get back to me after speaking to the realtor and never did. Once I purchased the property, the realtor didn't want anything to do with me. Buyer and seller beware, if you are looking for a realty company with customer service, this is NOT the one!

Hollyburn Property managers are really great! I've now been in two different Hollyburn properties…read moreand while we had issues with noise from the first, the managers were really great about it and did everything they could to help us out. Repairs are very prompt (like, same day prompt!) and the places are always in good shape (clean) when we moved in. Definitely recommended!

Our manager was not a nice person. They were breaking rules themselves but very strict towards the…read moretenants. Also they will try to take your deposit as much as possible even after you get a cleaner before moving out.

Simon is a hard worker, he often responds even after working hours and weekends.. he is reliable,…read moreefficient, gets the tasks done on time and does a great job on follow ups.. we are very lucky to have his company to manage our property. highly recommend him!!

Better than my previous management company. Competency every manager is similar, but these guys at…read moreleast answer my phone calls and reply to my emails when I need to speak to a person. My strata manager too, I'm happy with him because he doesn't give me an arrogant attitude when I have a question. If you're still using those companies that tell you they can't get back to you because they have a lot of calls and emails to deal with, I'd recommend you to try a smaller firm like these guys. At least I'm getting some service I'm paying for.

The Tribe Management is moving to an EFT Payment Method for Vendor payments!…read more This means a faster and efficient payment, with zero lost cheques and we will get paid in a timely manner. The AP Team is very efficient in helping me to set up my account for the EFT Payment, which saves me from worrying the delay of cheque delivery by mail or saves me the effort to go picking up the cheque. Since they are taking good care of their vendors, I believe they will even paying more attention and cares to their customers as well. I would like to share this experience with all of you.

Very detailed information to property owners. However, sometimes the emails were too many to…read morereceive.

Horrible customer service, they never return calls, and are extremely difficult to get anyone when…read moreyou try to call them... they always seem to be on lunch!

Mike Alavi, Senior Property Manager at Korecki Real Estate Services Inc., and a graduate of UBC…read moreSauder School of Business. Based on my personal experience, he is very difficult to communicate with and unresponsive. When I tried calling, I was told not to call again and my phone number was blocked. Emails were not answered, and it felt like my questions were avoided. At times, I was concerned that my email might also be blocked. Overall, I found him very difficult to deal with and was disappointed by the lack of communication and support.