Carlo and his team were very professional and helpful when we rented out our condo. They looked…read moreafter repair services when we were out of the country, advised us on insurance issues, and carefully screened our renters. Tasha was particularly helpful during covid and helped out with communications with our tenants. She took a personal interest in taking care of everything. We felt our condo and tenants were in good hands with the Sutton Group Del Mar Realty.

I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

A great experience when I went to the head quarters. Everyone was polite ( greeted me very well)…read moreand the property manager 'Claire' was very understanding of my situation. I am happy to give my hard earned money as a renter to this company. Thanks guys

We reported a resident for literally throwing garbage off their balcony. Not a small issue, not a…read moremisunderstanding. saw it happen. I even sent video showing the aftermath right after it happened. Management's response? Basically, "since you didn't capture the exact second it happened on video, there's nothing we can do." So just to be clear, according to this building's management, someone can dump trash off their balcony and as long as no one is actively filming the exact moment, it doesn't count. Apparently witnessing it with your own eyes means nothing here. Even worse, the tone of the response felt dismissive and borderline accusatory, like I was making it up. I have zero reason to lie about something like this. I reported it because it's disgusting and unsafe. This isn't just about one incident. It's about how management handles problems. If this is how they deal with something as obvious as people throwing garbage off balconies, I wouldn't trust them to handle anything properly. If you're considering living here, just know that basic issues like cleanliness and accountability don't seem to be taken seriously unless you can provide perfectly timed surveillance footage. Really disappointing.

This review is coming from an apartment renter so it's the actual owner who is BirdsNest's client…read more I've been in my apartment for close to nine (9) years and BirdsNest has been the property manager for approximately 5- 1/2 years out of that time. BirdsNest had big shoes to fill as the apartment's previous property manager, ACD Realty, was absolutely first rate. And yet, BirdsNest quickly established itself as a worthy successor in every way. I find BirdsNest to be attentive, sensitive and responsive to tenant needs. And the staff does it in such a manner that I know I've been heard and fully understood; both of which assures me that I'm valued as a tenant. BirdsNest has a stable of very capable service technicians across all disciplines of home repair/maintenance. Any service call I've required has been attended to by service people of the highest quality in terms of their professionalism. They are prompt, dependable, courteous and BirdsNest never fails to monitor the length of time it takes for any service technician to respond to an apartment work order. I have also had several personal dealings with Alvin, one of the owners, and Alvin has been an absolute pleasure to deal with. He even personally delivered a temporary fridge to the apartment once, several years ago. The apartment refrigerator broke and was "down" for several days while a part needed to be ordered. I didn't even ask for the fridge but it was delivered and the gesture was much appreciated. Given my lengthy experience with BirdsNest I simply cannot conceive of anyone having dealings with this company that would not result in a near or complete 5-star review. Thanks to the entire BirdsNest team for delivering first rate service to this particular tenant. But a special shoutout to the department that handles all the repairs and apartment inspections. All of them are exceptional and a real pleasure to deal with.

The team at Birds Nest combine expertise with incredible customer service. They manage multiple…read moreunits in the condo complex my mother lives in, ensuring that both tenants and owners are taken care of. Highly recommended.

Sometimes I find that Strata Property Management Companies create their own rules. One I moved into…read morein Coquitlam sent me a demand to pay my maintenance fee and I had barely just moved in. I showed the Council President that note and she contacted them and said "no, the man just moved in, give him 5 days to pay. Strata should be the ones to tell the Property Management company what the owners want and not the other way around.

Poor Communication and Unfair Handling by Rancho Management Services (Francis Yeung)…read more I am writing this review based on my personal experience with Rancho Management, specifically dealing with Senior Strata Agent Francis Yeung, in handling a visitor parking infraction at Moda Strata (6638 Dow Avenue). Lack of Acknowledgement or Interim Contact: On April 24, 2025, I received a Notice of Infraction for a guest's vehicle overstaying in visitor parking. I replied promptly (on April 25, 2025), apologized, and asked for guidance. Despite multiple follow-up emails, Francis Yeung never acknowledged receipt or offered any interim communication (phone call or meeting) for over a month. During this period, there was no courtesy warning or reminder that could have allowed me to correct the issue early. Delayed Decision and Heavy-Handed Fine: After more than a month of silence, I received a "Notice of Decision" imposing the maximum $200 fine without any prior discussion or warning. For a first-time, unintentional overstay, this felt disproportionately punitive. There was no explanation of why the Council waited so long, nor any transparency around how the decision was reached. Unresponsive Representative: My agent emailed again Francis Yeung seeking clarification or the chance to discuss mitigation, but received no reply until after the fine was already imposed. This unresponsiveness undermined any trust in the process. No Opportunity to Rectify Before Fine: Had there been a simple phone call or concierge alert on the day of the overstay, I would have moved the vehicle immediately and avoided any penalty. Instead, the process was entirely reactive and impersonal. Impact & Recommendation: The lack of timely communication and immediate imposition of the full fine gave the impression that Rancho Management (and Francis Yeung) prioritize strict enforcement over fair, community-focused resolution. I do not recommend Rancho Management Services for strata management if you expect reasonable dialogue or human-centered handling of minor infractions. Constructive Suggestion: Strata management should implement a courtesy warning step (e.g., concierge alert or phone/email) before issuing fines for first-time or borderline infractions. Better responsiveness from agents like Francis Yeung would prevent frustration and costly appeals. This review reflects my direct interactions: prompt replies on my side, but no acknowledgement or discussion from Rancho Management, followed by a delayed decision and maximum fine. I hope Rancho Management improves their communication protocols and handles minor issues more fairly.

My partner and I were scheduled to see an apartment with one of Sunstar realtors, Gary Park…read more Park's level of unprofessionalism was remarkable. Not only was he late, and rude, he stated "They are just consumers, I don't care" when referencing the potential clients and viewers of the space. This made us walk away from the sale. Completely disturbed with the level of disrespect he brought, and Sunstar represents.

My husband and I were fortunate enough to have dealt with Debbie Ward at Sunstar Realty…read more We fell in love with the first condo Debbie showed us. All needs satisfied immediately , Debbie went so far as ensuring we had the right amount of wine glasses. Any issue we had during rental period Debbie dealt with immediately. We had to eventually give up condo due to covid and Debbie made that sad transition smoother for us. We are now in process of finding another property in Vancouver and of course the first person we reached out to was Debbie at Sunstar, we consider Debbie a friend as well as our professional realtor. 5 stars for Debbie and Sunstar.

Dexter Property Management have overseen our rental property for 3 1/2 years…read more They have provided professional service in all aspects of managing tenanting and problems arising in the suite. We have full confidence in the team and would highly recommend their services .

my experience with Dexter Yaletown has been a very negative one. I worked with a realtor who after…read morea misunderstanding, stopped communicating with me. when the realtor wouldn't communicate with me any, I reached out to the manager. The manager told me he would get back to me after speaking to the realtor and never did. Once I purchased the property, the realtor didn't want anything to do with me. Buyer and seller beware, if you are looking for a realty company with customer service, this is NOT the one!

Our manager was not a nice person. They were breaking rules themselves but very strict towards the…read moretenants. Also they will try to take your deposit as much as possible even after you get a cleaner before moving out.

Worst building management in Toronto and the entire universe. Since June of this year, there have…read morebeen 5 new property managers here, and they all did absolutely nothing. It took a year for someone to make a simple fix to my closet door, I have been waiting over two years for the black mold to be removed from my bathroom (guy said "I have to get a "special tool" over a year ago and hasn't returned) the heat only gets turned on when it's warm outside and then goes off in the middle of a freezing cold night and stays off for days (this has been going on for the past three years and they are well aware of this problem) and when you ask them to turn it on (it is included in our rent) they make you feel as if you're asking for something completely unreasonable. The tenants above me don't work and stay up all night yelling and scraping what sounds like cement blocks across the floor, then dropping what sounds like huge barrels of oil on the floor and the banging goes on from 12:30am to 3,4 and 5 am. They have parties during the week and don't care that other tenants have to get up for work in the morning. I can't count the number of days I had to go to work feeling terrible because I was woke from a sound sleep at 1am and kept awake the entire night. I have written them 3 times since May, and nothing has been done about it. I was accused of putting something in my toilet when I called the property manager to tell her that my toilet was plugged. Her first words were "What did you put in it!" I told her toilet paper and body waste. Then she said that I would have to pay a thousand dollars if they have to call a plumber because it was a Friday afternoon. I told her that she must mean that Hollyburn would have to pay a thousand dollars because I did not cause the toilet to get plugged up. She then said that there was nothing they could do until Monday. I told her that was not acceptable as I would have to use the toilet again before the weekend was over, and where did they expect me to go, in my bathtub? She said "If you have to". I told her that wasn't going to happen and that she needed to call someone and have it fixed. She then sent her partner over with an industrial plunger and he fixed it. I can't believe how poorly run this building is. They do renovations to apartments on weekends AND holidays, and the workmen were not wearing masks when Covid numbers were at their highest. The carpets on my floor are rarely cleaned or vacuumed and there are tissues and other garbage everywhere. The laundry room is disgusting, and I have to clean all of the machines before I use them. I'm so happy I found a better place to live. It's more money, but well worth it to be getting out of this dump. They do cosmetic (shoddy) renovations to all of the apartments whenever someone moves out as fast as they can so they can get more than what the place is actually worth, but the building itself is a dump. If they spent as much time and effort making necessary repairs to the building, they wouldn't have so many empty units. Do yourself a favor and steer clear of Hollyburn Properties. They don't care about the tenants. The only thing they care about is the almighty dollar.

Simon is a hard worker, he often responds even after working hours and weekends.. he is reliable,…read moreefficient, gets the tasks done on time and does a great job on follow ups.. we are very lucky to have his company to manage our property. highly recommend him!!

Better than my previous management company. Competency every manager is similar, but these guys at…read moreleast answer my phone calls and reply to my emails when I need to speak to a person. My strata manager too, I'm happy with him because he doesn't give me an arrogant attitude when I have a question. If you're still using those companies that tell you they can't get back to you because they have a lot of calls and emails to deal with, I'd recommend you to try a smaller firm like these guys. At least I'm getting some service I'm paying for.

The Tribe Management is moving to an EFT Payment Method for Vendor payments!…read more This means a faster and efficient payment, with zero lost cheques and we will get paid in a timely manner. The AP Team is very efficient in helping me to set up my account for the EFT Payment, which saves me from worrying the delay of cheque delivery by mail or saves me the effort to go picking up the cheque. Since they are taking good care of their vendors, I believe they will even paying more attention and cares to their customers as well. I would like to share this experience with all of you.

Very detailed information to property owners. However, sometimes the emails were too many to…read morereceive.