Wesgroup should hang their heads in shame for their deceptive sales tactics. I purchased a 2.5-bedroom unit as a pre-build from Wesgroup -- at the time of signing in June 2023 they told me that underground storage lockers would be available for purchase at $4,000 when the building completed, and that homeowners with 2+ bedrooms would be prioritised (50 storage lockers for 61 units).
3 years later when completion finally rolled around, I asked in person and over email several times about the storage lockers, only to be told that all the lockers had been assigned to other units or were "temporarily" being used for operational reasons, that their "sales program continues to evolve," and that lockers had "been allocated to available homes" -- in other words, they are holding them back for unsold units to incentivise future buyers.
The devaluing of people who took a leap of faith and bought as pre-sales, waiting three years in good faith, is astonishing to say the least. Since closing, I have been exchanging emails for 3 months, with them offering phone calls to keep discussions off the record, and offering to put me on a waitlist with no indication of when the "temporary" use will end.
This depreciates my property value, not to mention the practical inconvenience of not having storage space associated with my unit.
The futile chain of emails offering nothing but meaningless solutions -- a waitlist, a much smaller bike locker for $2,000+, hollow apologies for "the inconvenience," and attempts to move discussions off email because they don't want a paper trail of this contemptible and detestable sales tactic -- has been exhausting. I will never do business with Wesgroup again and will be discouraging everyone in my community from doing so.
These are excerpts from an email exchange with their sales team in March/April, after 3 years of hearing no updates or offers to purchase the storage locker they promised at signing:
"The remaining lockers have been either held back for temporary usage or have been allocated to available homes. As a part of our inventory management, storage lockers have not been made available for purchase to current homeowners."
"With respect to the waitlist, opportunities are expected to be limited. In rare cases, a locker may become available prior to or around completion (for example, if there are changes to purchaser allocations). Should that occur, we would reach out to waitlisted homeowners in order of request."
"To provide some additional clarity -- there was no ability for any homeowners that have recently completed on their home to purchase a storage locker." -- I purchased my condo in 2023, if that's what they consider "recently" in 2026. read more