The nicest people work here- they are sincerely friendly, caring and professional and the lab…read moreoperates so efficiently- I am in and out quickly without an appointment. So happy to choose to make the extra drive here rather than going to Greenbrae. Thank you all who work here! You guys are awesome.

I got blood drawn OVER THREE WEEKS AGO and still have not received all of my results…read more I contacted customer service multiple times and was initially told to "keep waiting." After more than two weeks with no answers, I pushed them to investigate further and discovered that they hadn't properly connected the results to my account. When I finally received results, it was only for HALF of the tests that were ordered. The other half are still missing, and now I can't get anyone to respond or help resolve the issue. This has been incredibly frustrating, stressful, and unacceptable -- especially when people are often waiting on important health information.

How much abuse are we ready to take from insurance companies and their big deductibles and…read morehospitals that way overcharge for the services they provide? My recent visit with an orthopedist at Sutter Health Daly City, was beyond disappointing. The doctor spent less then 10 minutes talking to me (and that too, because I insisted that he explains and shows me on a model what exactly my injuries are) and he just went to the computer and printed instructions for PT work and a suggestion that I take Ibuprofen for the rest of my life -never mind the damage that can cause to your kidneys. Did I mention he strongly dismissed any of the alternative options I enquired about such as Prolotherapy, (which is very common in Europe), platelet-rich plasma or shock wave therapies claiming that "doctors who offer those "unproven therapies" are just after your money" -to which I responded "it's not like this consultation is given to me for free". Cost of the "visit": 590$! I could have totally bypassed the orthopedist and taken my MRI report to the PT or the Ostheopath and saved myself 600$. To close this up, I did go to an out of network doctor who practices Prolotherapy, and during a consultation that lasted over an hour, not only did I get my Prolotherapy injections but he also enquired about other aspects of my health, physical and emotional. A few days later I was walking without a limp -first time in 6 months! I hope the new HHS brings some decency to our health care system.

Family practice in Daly City is exemplifies by a lack of communication, uncooperative attitude,…read morelack of problem solving, cold lack of concern for patient needs, no coordination of care between physicians and PAs, calllous disregard for the full picture, absence of quality care, and more. I am instructed to call 911 or go to the emergency room or urgent care for the most simple requests. I have been denied treatment is "misunderstandings" that caused personal harm. There is zero response on weekends and holidaysor after hours. There is ONE real professional in multiple experiences during the past 6 months since I moved to Pacifica. Nadia on the Burlingame/Daly City team liatens, problem solves, actually reads my chart, and calls back, then follows through. Do not need any real medical attention. This is not the place. Daly City and Pacifica have few doctors and fewer specialists and no real urgent care centers either. If you don't want to drive 15-20 miles, you're in for a bad experience.

Horrible experience. Terrible service and still no answers to my issues. Was provided a shattered…read moretest kit to take home. Would not recommend this place to my worst enemy. Don't waste your time and find a better provider.

Dr. Jennifer Fraenkel saved my husband's life! We asked for an urgent appt because he was having an…read moreextreme amount of belching that came on suddenly. Her office worked us in for an early morning appt. While in the waiting room, my husband had left side shoulder and neck pain--mild & fleeting--but he told the receptionist & she ushered us into a room. Dr. Frankel asked my husband a couple of questions and said that I should drive him across the street to the ER. She was very concerned he was having a heart attack. When we arrived at the ER, they were expecting us. She'd called to make certain we went & follow his care. He had had a mild heart attack and the hospital moved swiftly to care for him. Dr. Fraenkel called him when he was home to follow up, even though it was her day off. That is truly caring and concern. We highly recommend her.

Never get a call back to find out if their office will take me as a patient. Terrible front office…read moreservice. There just aren't enough endocrinologists in Marin County.

Deyshawna (excuse if I've mis spelled) was so comforting, professional, and helpful. I'm so…read moregrateful she was there.

I spent 1 hour plus, both on-line and on the phone, securing an appointment for a blood draw. It…read moretook me 10 minutes to finally reach a customer service rep. In the middle of the call, she put me on hold and said she'd be right back. Instead, she went to lunch (I stayed on the line for 10 minutes, hoping she would return). I finally hung up. I had another appointment 6 months ago, showed up on-time, and waited 45 minutes to be seen. I do not recommend them.

We had a Friday afternoon "stat" lab order and no appointments were available. We walked in and…read morestaff were very kind to fit us in. Very grateful for their help and compassion. It's a small lab inside the Safeway so not super comfortable but again we were appreciative.

Their online site has never worked! I've made two appointments online and when I go in there's no…read morerecord of them. Waiting room is always packed to the gills. The lab techs are very overworked and understaffed. Lots of reasons to avoid this lab!! Mismanaged.

Nisha...what a rockstar! I *hate* getting blood drawn and Nisha was a perfect blend of totally…read moreprofessional and so friendly that I barely noticed the six vials she filled from my arm! Only a 20 min wait as a Friday morning walk-in, too. Amazing.

Nisa Nazrana is The Best: warm personality with very efficient professional skills. I enjoy my…read morevisits with her! My wife also has her lab work completed by Nisa and considers her The Best as well. Thanks Nisa!!

Not going to lie, when it comes to drawing blood, I am a total baby with the process. I've had way…read moretoo many incidents where they are not able to draw blood from the vein they pricked leaving me brusied black and blue. I hate the smell of blood and the sight of needles, so I am as nervous as can be during these visits! However, my doctor's office referred me to Pathology Inc. which is right downstairs from her office. Went early Friday morning shortly after they opened and it's a small office and only one person was in front of me already having her blood drawn. I signed in, showed my insurance card, and was soon on my way. I told the nurse about my fears and past incidents, and she was understanding as I clenched my fist even tighter. She found a vein to poke and as I looked away for what seemed like eternity, she told me I was done. My reaction, "REALLY? THANK GOD!" Was relieved it was quick and she got everything done on the first try! I would come back (if needed!) as long as I had her again!

Poor aseptic technique by the lab tech. She didn't wipe my arm with alcohol first before inserting…read morethe needle! I work in medical so I know. At least she was wearing gloves. Otherwise the poke was ok.