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    Sutherlands

    5.0 (1 review)

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    2 years ago

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    Cj's Do It Center

    Cj's Do It Center

    3.0(8 reviews)
    0.6 mi
    $$

    Home town service. Dry lumber, stored inside. Much less…read moretwisting and warping. Also the bulk screws by the pound. I really like that.

    I went to CJ's Do it center in Price, Utah yesterday on 9-22-2024 to try to find out what happened…read moreto a package I had dropped off and left in their care as they are a UPS drop off location. The gentleman that was there was extremely nice, and told me that he had no idea in regards to my lost package and asked me to come back tomorrow 9-23-2024 in order to talk to his manager to see what she could do. I should have gotten his name so I could boast on his pleasant attitude and the help he gave me. He is the only reason I have given a 2 star rating. I walked in today on 9/23-2024 and started speaking to the manager Melissa as I was told to do yesterday. She immediately started cutting me off and telling me not to yell at her as I tried to ask a question and yet she was the one raising her voice. I only started doing the same because she would not let me get a word in and started giving me a list of all these reasons why the package wasnt in her care because she's been gone and how they're a hardware store that doesn't even want to do this. I have worked customer service before. I know how crappy it is, especially when something goes wrong but the way she handled it was incredibly unprofessional. The reason people come at them about the UPS stuff (regardless of them wanting to deal with it or not) is not because of any issues with the service itself, it's because of people who jump the gun like her and cause the customers to become more upset than when they walked in when customers are just trying to figure out what happened to their stuff. I can be extremely patient in these situations but if you start raising your voice to me and cutting me off like that then you can bet your bottom dollar I'm going to return that attitude. I have NEVER gotten upset like that with someone when trying to solve a problem like this before and I have had plenty myself working in various customer service jobs since 2013 and dealing with all manner of upset customers due to store policies that have absolutely nothing to do with me. I will be filing a complaint with the company and will NEVER go back in that store to use any of their services so long as Melissa is the manager.

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    Cj's Do It Center - 25 août 2019 à 8h10

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    25 août 2019 à 8h10

    Southwest Plumbing Supply

    Southwest Plumbing Supply

    1.0(2 reviews)
    0.4 mi

    I dont visit the store anymore. returned product was said they credit my account but never did…read more tried to buy schedule 40 pipe but sold me sch 200 not what I ordered. they said were the same. I will never go back.. I tell everybody how their services Are

    Southwest Plumbing may be friendly to you if you're a plumber, but to an ignorant layman like me, I…read morefelt ridiculed for my plumbing ignorance. The woman who volunteered to help me seemed really bothered by my simple plumbing questions. She said all the installation steps so quickly I had to ask for her to repeat it and told her I was 'slow' so she would teach me more slowly. Eventually I got the message she was trying to get across to me and headed for the counter with the required parts. The whole time she appeared downright bothered and/or stressed out about my questions. Don't know why, I was the only customer in the building at the time. I asked her a couple questions about tools that I may need and her demeanor and the way she treated me made me feel like an idiot and unwelcome. I don't know if she was stressed out that morning or just doesn't like to help people that aren't plumbers by trade, but that is the worst experience I've ever had at a hardware type of store. I just wanted to repair the PEX that had required me to shut off water at my house. It was a big inconvenience and already was not an ideal start for my day, but I was respectful and friendly for that whole visit and came out hoping to never return again unless absolutely necessary since they're the only dedicated plumbing store in the county. Try Sutherlands and CJ's first - super friendly and they have most of the parts that you'd need for basic plumbing repairs - that's what I did afterwards and they were beyond helpful and super friendly to boot.

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    Southwest Plumbing Supply - Front Desk

    Front Desk

    Southwest Plumbing Supply
    Southwest Plumbing Supply - Front of Building

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    Front of Building

    Sutherlands - hardware - Updated May 2026

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